Setting Permit State for a Lost or Stolen Permit

This processarticle will explain how to set the state of a permit to lost. It will also illustratedescribes the process offor managing a lost or stolen permit. This involves switching the user to a new permit priorand tothen setting the state of the original permit to Lost or Stolen to remove it from circulation.

Understanding the Lost or Stolen State

Setting a permit's state to lostLost andor stillStolen will immediately remove it from active circulation. The permit will no longer be ableavailable to track it in the system. It would also be possible to reinstate the permit if it were ever returned or physically recreated.

If you are doing this process during a busy sales period you may want to be ultra safe by hiding the permit so it doesn’t get bought during the brief moment it will be released from the owner during the switch process.

Setting the permit to Lost or stolen will essentially take the permit out of circulation and render it unavailable to both end user as well as Admin when performing any of the following:for:

• Permit

  Purchase or assigningassignment from the Admin Portal

• Permit

  Purchase from the User Portal

• Selection within the Permit Switching fromtool

  the Admin Portal
  

Using this Feature

SinceYou must switch the user to a new permit before setting the old permit's state to lostLost or stolenStolen. rendersFailing to do so will make the old permit unavailable for the switch process. No specific system configuration is required for this process. It utilizes the standard Quick Search and permit management tools.

This process is divided into two distinct parts: first switching the user to a new permit, and then deactivating the old one

Section 1: Switching the User to a New Permit

• Use the Quick Search bar to find the permit unavailablenumber inthat thishas manner,been youreported mustlost perform(e.g. PW21).

• From the search results, click the Switch button.

• On the permit switch to replacescreen, the lost or stolen permit for the user before setting the state to Lost or Stolen.

  Step-by-Step Instructions:

  Let’user's look at the fastest way to handle the permit switch.

  1. Search for the permit number in quick search. In this case we are looking for PW21.
  2. The search results will appear as follows. Click the Switch button to proceed.
  3. The switch permit interface will open up. You current permit (PW21) will appear on the left. The right hand side ofOn the screenright, willuse presentthe drop-down menu to select a dropdownnew, list where you can see your currentavailable permit in the list.
  4. Simply select the permit you wish to switchfor the user to.(e.g., InPW19).
     our case permit PW19 is our new choice.
  5. It should look like this in the permit switch interface when PW19 is selected.

  6. Click the Switch Permits button to proceed. As long as you are switching permits incomplete the samechange. lotA therepop-up shouldnotice bewill no cost associated withconfirm the switch.switch is complete.

  7. Once

Setting the processOld isPermit complete you will receive a popup notice.

Now we can set the old permitState to lostLost

or stolen state.

• First search for the permit again in

  Use the Quick Search bar.bar again to find the original permit number (PW21).

• In

  From the search result this time we willresults, click on the permit number to getlink to and edit permit details.

• Once inopen the permit details youpage.

• Click the Permit States drop-down menu and select Lost or Stolen.

• The system will see where you can changeconfirm the stateupdate. ofThe the permit.

• Select from the list of Permit States. In our case we are selecting Lost. Lost or Stolen will basically have the same effect of rendering the permit unavailable. You do not have to additionally select Unavailable.
• Once selected you will get a confirmation.
• Once the state is set to Lost or Stolen it will not appear in the list of available permits both in the Admin portal as well as the User Portal.
• As we see here: PW21 no longer in the list.
• In Allocate permits theold permit is now showingofficially asout lost.of Youcirculation and will no longer appear in available permit lists.

Best Practices & Considerations

• During busy sales periods, consider temporarily hiding the new permit you plan to switch the user into. This prevents another user from purchasing it during the brief moment it is being processed.
• The Lost or Stolen state is reversible. If a permit is found, you can alsonavigate seeback into thisits imagedetails thepage permitand PW19change asits beingstate rentedback therebyto confirmingan theactive user’s permit has been switched.one.