Cancelling an Invoice

Cancelling an Invoice

Note: If you have issued an invoice then thea company would like users removed or changes made,made you MUST cancelafter the invoice has been issued, the invoice must first be cancelled from the Invoice Search page.

If younot don'tremoved itusing this page, the invoice will show upappear twice as revenue for thatthe month it was issued and both both invoices will be due for payment. YouInvoices cannot removebe invoicesremoved directly from usersthe user's payment tabs. 

If you wish toTo cancel andan invoice, first find the invoice using the invoice search page and click the cancel button.button Thenext followingto promptthe willinvoice display.record that should be cancelled. 

Invoices cannot be cancelled if they have already been paid for. To cancel an invoice that has already bee paid for, the payment must be cancelled first.

This will open a confirmation prompt in a pop-up window.

Confirm the invoice should be cancelled to mark it as cancelled.

Click 'Cancel Invoice' and theThe invoice will now show upappear as Cancelledcancelled on the invoice report.

Make yourany changes as required to the permits and usersusers, thenand gore-issue backthe toinvoice Preparethrough Invoices.the Thatprepare invoices page. The company should be therelisted as an option to reissuere-issue the invoice as long as the changes you made are not further back than a year.