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Ticket Categories

HowTicket Categories in OPS-COM allow administrators to Editdefine and manage different types of violations (e.g., Municipal, Parking, Bicycle). This feature is essential for accurate incident reporting, enforcing specific rules, and tailoring violation processes, including whether tickets apply to vehicles or users, and their visibility on handheld devices.

Using this Feature

The Manage Ticket Types


screen allows for comprehensive configuration of how different violations are classified and processed.

1. Hover over theSystem AdminConfiguration, OptionsViolations icon, and click 'Violations' then 'Manage Ticket Categories'.

image.pngimage.png


Adding

The

'
  1. Click ManageAdd Ticket TypesCategory'. screen
    2. will
  2. Enter display.the You will see a list of ticket types that currently exist. From this menu you can add or edit Ticket Types.
    Note:Category TicketName Types(e.g., canMoving Violation).
  3. Toggle to Allow it to be hidden from handheld devices.  This setting can be changed by Ticket Type. See Administration Fee below.



    image.png


    Click 'Edit Type' next to Municipal. This opens the options for that ticket type. Enable 'Visible on Handhelds'.

  4. For Violation Applies To: toggle if this will apply to tickets issued to vehicles and/or to Users. 
  5. If this is for Users, toggle whetherif oryou notwish thisto Enable Failed to Identify.
  6. Click Save Changes. The new ticket type will now be availableincluded onin the handheldlist.
    7. units.
Other
options
will
be
available
Editing
  1. Locate the ticket type you wish to youedit if you have purchased the Violations Plus Module.

    Violations Plus users can chosein the following:

    list
      and
    • Enableclick Failedthe Edit button next to Identifyit. - This is used when giving violations to users who fail to produce their ID. You can chose to log the violation against their vehicle instead.
    • ViolationMake Appliesyour To - Vehicles - This the standard way to issue tickets for parking infractions.changes.
    • ViolationClick Applies To - Users - This is used to issue infractions to Users, such as Smoking or Trespassing where a vehicle may not be involved.


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    Remember to click 'Save TicketChanges.

    2. Type'
after
making
changes.
Archiving 




Ticket Types can be deleted, howeverhowever, they are not actually removed from the system.system's Theydatabase. Instead, they are archived to preserve the integrity of any historical data associated with this Ticket Type.

Add Newthat Ticket Type


(e.g., past violations that used this type).

To

add
a
new
  1. Locate the ticket type clickyou 'Addwish Newto Ticketdelete.
    2. Type'.
  2. Click A blank form will appear. 

    image.png


    In this example we will addthe BicycleDelete asbutton aand Newconfirm.

    3. Ticket
Type.

Best Practices & Considerations

  • TicketClarity Typeand NameSpecificity: =Create Bicycleticket types that are clear, specific, and easily understood by both enforcement officers and users (e.g., "No Permit," "Fire Lane," "Smoking Violation").
  • AllowHandheld itVisibility: toCarefully bemanage the "Visible on Handhelds
    IfHandhelds" yousetting. have Violations Plus you canOnly enable theticket followingtypes options:that your field officers actively enforce.
  • Select both Vehicle and Users for Violation Applies To 
  • You also have an option to enable "Fail to Identify" 

image.png

Click 'Save Ticket Type'. The list will now include Bicycle as a Ticket Type.


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Personal Violations

Ops-Com offersLeverage the ability to writeapply uptickets to Vehicles, Users or both to accommodate a violationbroader against an individual person. These typesrange of offencesenforcement couldscenarios includebeyond violationstraditional forparking smoking,infractions. alcohol

  • Data relatedIntegrity offences,(Archiving): personalUnderstand conduct,that etc.

    "deleting"

    Whena configuring thisticket type ofarchives it. This means historical reports will still accurately reflect past violations, even if the category simplyis selectno longer actively used.

  • Training: Ensure enforcement staff are trained on the proper use and selection of ticket categories, especially for "Applies to"to: UsersUsers" only,violations, to ensure accurate data capture.

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