Ticket Categories
Ticket Categories in OPS-COM allow administrators to define and manage different types of violations (e.g., Municipal, Parking, Bicycle). This feature is essential for accurate incident reporting, enforcing specific rules, and tailoring violation processes, including whether tickets apply to vehicles or users, and their visibility on handheld devices.
Using this Feature
The Manage Ticket Categories screen allows for comprehensive configuration of how different violations are classified and processed.
1. Hover over System Configuration, then Violations, and click Manage Ticket Categories.
Adding Ticket Categories
- Click Add Ticket Category.
- Enter the Ticket Category Name (e.g., Moving Violation).
- Toggle to Allow it to be Visible on Handhelds.
- For Violation Applies To: toggle if this will apply to tickets issued to vehicles and/or to Users.
- If this is for Users, toggle if you wish to Enable Failed to Identify.
- Click Save Changes. The new ticket type will now be included in the list.
Editing Ticket Categories
- Locate the ticket type you wish to edit in the list and click the Edit button next to it.
- Make your changes.
- Click Save Changes.
Archiving Ticket Categories
Ticket Types can be deleted, however, they are not actually removed from the system's database. Instead, they are archived to preserve the integrity of any historical data associated with that Ticket Type (e.g., past violations that used this type).
- Locate the ticket type you wish to delete.
- Click the Delete button and confirm.
Best Practices & Considerations
- Clarity and Specificity: Create ticket types that are clear, specific, and easily understood by both enforcement officers and users (e.g., "No Permit," "Fire Lane," "Smoking Violation").
- Handheld Visibility: Carefully manage the "Visible on Handhelds" setting. Only enable ticket types that your field officers actively enforce.
- Leverage the ability to apply tickets to Vehicles, Users or both to accommodate a broader range of enforcement scenarios beyond traditional parking infractions.
- Data Integrity (Archiving): Understand that "deleting" a ticket type archives it. This means historical reports will still accurately reflect past violations, even if the category is no longer actively used.
- Training: Ensure enforcement staff are trained on the proper use and selection of ticket categories, especially for "Applies to: Users" violations, to ensure accurate data capture.
