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Zebra Printer Configuration

The Zebra Printer Configuration allows administrators to set up and connect Zebra mobile printers to Android or iOS devices for use with the OPSCOM Enforce app. This integration streamlines parking operations by enabling the direct printing of violation tickets from handheld units.

Setup and Configuration

Configuring a Zebra printer requires a one-time setup involving the official Zebra utility and the Enforce application to ensure consistent communication between the hardware and software.

Printer Discovery and Utility Setup

  1. Power on the Zebra printer.

  2. Uninstall and re-install the OPS-COMOPSCOM Enforce app on your handheld device to ensure a clean configuration environment.

  3. Download and install the Zebra Printer Setup Utility from the app store.

  4. Open the Zebra Printer Setup Utility.

  5. Tap Discover Printers.

  6. Tap and hold the Feed button on the physical printer until the Bluetooth symbol appears on the printer display, then release.

  7. Tap the printer once it appears in the Discovered list.

  8. Wait for the utility to retrieve settings; the printer is ready when the status displays Ready at the top of the screen.

Connectivity and Media Settings

  1. Tap Connectivity Settings then tap Bluetooth.

  2. Confirm that the Bluetooth and Discoverable switches are enabled.

  3. Verify the Friendly Name (defaults to the serial number) and tap Next.

  4. Tap Next on the second screen to keep default settings, then tap Apply.

  5. Tap Media Settings and tap Media Settings again on the following page.

  6. Follow the prompts to set the correct paper size for your rolls and tap Apply.

  7. Tap Print a Test Label from the main Media Settings page to verify the hardware configuration.

Using this Feature

After the printer is configured in the Zebra utility, it must be linked to the Enforce app to be used for ticketing.

Connecting in the Enforce App

  1. Open the OPS-COMOPSCOM Enforce app and log in.

  2. Tap the Menu icon at the top left and tap App Settings.

  3. Scroll to the Printer Settings section.

  4. Tap the Printer Driver drop-down menu and choose Zebra.

  5. Tap Saved Bluetooth Printer to scan for the device.

  6. Tap your printer name or serial number when it appears in the list.

  7. Tap Save when prompted with Save Printer?.

  8. Tap the Menu icon and tap Home to begin using the application.

Best Practices and Considerations

  • Clean Installation: It is highly recommended to uninstall and re-install the Enforce app before setting up a new Zebra printer to prevent legacy configuration conflicts.

  • Bluetooth Visibility: If the printer does not appear during discovery, ensure you tap and hold the Feed button until the Bluetooth icon is visible on the printer's LCD.

  • Naming Conventions: Consider changing the Friendly Name in the Zebra utility to a unit number (e.g., "Enforcement Unit 01") to make it easier for officers to identify their specific printer in the app.

  • Media Calibration: If the printer skips labels or alignment is off, return to Media Settings in the Zebra utility to re-run the calibration process.

Ensure the printer remains powered on and within close proximity to the handheld device during the "Applying Settings" phase to avoid corrupting the printer firmware.

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