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Starting your Enterprise Onboarding

This article outlines the collaborative team structure and initial administrative requirements for new OPS-COM enterprise clients. It is intended for administrators and project leads to ensure all stakeholders are prepared for a seamless system deployment.

Team Accountability

A delightfulsuccessful deployment relies on a collaborative approach between your organization and seamlessthe deploymentOPS-COM is a team effort.team. To ensure the system meetsaligns allwith your uniquespecific needsoperational processes, we require clear roles and coversresponsibilities allfrom yourboth business processes, your organization and the OperationsCommander team will bring together key players. We believe this collaborative approach ensures a successful launch.sides.

Team Accountability

Responsibilities of the OPSCOM

OPS-COM Team During Rollout

Responsibilities

  • Overall Project Manager:Manager: Once your contract is signed, we’ll assign you a Project Manager from the OperationsCommander team. Their job is to manageManages the technical deploymentdeployment, of our solution, coordinatecoordinates training, assistassists with system setup, and ensureensures all custom piecesrequirements are developed just as you imagined.met.

  • Setup and Configuration Specialist: We will also provide a Setup and Configuration Specialist: toAdvises helpon yousystem reimaginebest practices, shares solutions from other clients, and assists in mapping your current business processes. They will advise you onto the bestsystem. practices for system setup and share inventive solutions that have helped other clients. To ensure we can tailor the system to your needs, youYou will receive a document withcontaining abusiness series ofrequirement questions about your business, whichthat must be completed before we begin the setup and configuration process.phase begins.

  • Trainer and Support Liaison:Liaison: If included with your installation, a Trainer will be responsible for showing you how theProvides system workstraining and answering your questions. They will also introduceintroduces you to thepost-launch support processes that will be available to you after you go live.processes.

Client Responsibilities During Rollout

Every new client must havedesignate aan internal Project Manager—often fromthe theirParking organization.Manager—who understands your business goals and can dedicate time to the project. This person should understand your business processes and be familiar with your implementation goals. This role is oftenresponsible filledfor by the Parking Manager. This person will assemble the rest of the team, which should includeassembling the following contacts:team:

  • IT Contact:Contact: TheManages personSingle inSign-On charge(SSO) of SSO or otherand system integrations.

  • Hardware Contact:Contact: TheManages personhandheld in charge of handhelds,devices, printers, and cameras,cameras.

    if applicable.

  • Financial Contact:Contact: The person in charge of gatheringManages hosted payment details.details and billing information.

We are flexible and adaptable toIf your needs.organization Ifis youunable cannotto provide a projectdedicated manager,Project Manager, one willcan be provided by the OperationsCommanderOPS-COM team for aan additional fee. The project managers will work together to create a plan that covers every aspect of your deployment. Your Project Manager should have time to dedicate to the rollout and must attend the Project Kickoff, training and setup sessions.

Setup of Customer Account &and Billing

AfterOnce your contract is signed, you will be set upinitialized in our billing system,system and you’ll receive a warm client welcome email withcontaining your account details. To makefinalize thisyour processaccount seamless,setup, weplease will needprovide the following information from you:following:

  • Accounts Payable contactContact: withProvide ana name, email addressaddress, and telephone numbernumber.

  • Main Project Contact,Contact: withProvide theira name, address, email,email address, and telephone numbernumber.

  • Names

    Departmental Contacts: Provide the names and email addresses for theyour IT, Contact, Hardware Contact,, and Financial Contactcontacts.

  • Purchase Order number,Number: Provide this if availableapplicable to your organization.

 

Security and Support

Communication of Security Information

We understandprioritize thedata importancesafety ofand system security. YourIf your IT organizationdepartment mayrequires havedocumentation questions about how we handle data, secureregarding our system,security andprotocols, ensure data safety. We are here to help. Please feel free toplease share the OperationsCommander Security White Paper with anyone who requires it. . If youfurther requireinformation moreis details,required, pleaseemail reach outsupport@ops-com.com to support@ops-com.com and they will arrange fora consultation with our security specialist to get in touch.specialist.

Utilizing OPSCOMOPS-COM Support

Our support team is designeddedicated to beyour setsuccess youthroughout upthe forrollout success!process. You will be directed to emailcommunicate manyvarious thingssetup requirements and questions directly to support@ops-com.com. overDo the course of your roll out. Don'tnot hesitate to reach out!out to this address for assistance throughout your deployment.

Best Practices and Considerations

  • Active Participation: Your Project Manager must be available to attend the Project Kickoff, as well as all subsequent training and setup sessions.

  • Preparation: Complete all pre-configuration questionnaires promptly to ensure your project timeline stays on schedule.

  • Integration Planning: Engage your IT Contact early in the process to ensure all technical requirements, such as SSO or hardware integrations, are identified before the configuration phase begins.

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