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Starting your Enterprise Onboarding

This article outlines the collaborative team structure and initial administrative requirements for new OPS-COM enterprise clients. It is intended for administrators and project leads to ensure all stakeholders are prepared for a seamless system deployment.

Team Accountability

A successful deployment relies on a collaborative approach between your organization and the OPS-COM team. To ensure the system aligns with your specific operational processes, we require clear roles and responsibilities from both sides.

OPS-COM Team Responsibilities

  • Overall Project Manager: Manages the technical deployment, coordinates training, assists with system setup, and ensures all custom requirements are met.

  • Setup and Configuration Specialist: Advises on system best practices, shares solutions from other clients, and assists in mapping your current business processes to the system. You will receive a document containing business requirement questions that must be completed before the configuration phase begins.

  • Trainer and Support Liaison: Provides system training and introduces you to post-launch support processes.

Client Responsibilities

Every client must designate an internal Project Manager—often the Parking Manager—who understands your business goals and can dedicate time to the project. This person is responsible for assembling the following team:

  • IT Contact: Manages Single Sign-On (SSO) and system integrations.

  • Hardware Contact: Manages handheld devices, printers, and cameras.

  • Financial Contact: Manages hosted payment details and billing information.

If your organization is unable to provide a dedicated Project Manager, one can be provided by the OPS-COM team for an additional fee.

Setup of Customer Account and Billing

Once your contract is signed, you will be initialized in our billing system and receive a welcome email containing your account details. To finalize your account setup, please provide the following:

  • Accounts Payable Contact: Provide a name, email address, and telephone number.

  • Main Project Contact: Provide a name, address, email address, and telephone number.

  • Departmental Contacts: Provide the names and email addresses for your IT, Hardware, and Financial contacts.

  • Purchase Order Number: Provide this if applicable to your organization.

Security and Support

Communication of Security Information

We prioritize data safety and system security. If your IT department requires documentation regarding our security protocols, please share the OperationsCommander Security White Paper. If further information is required, email support@ops-com.com to arrange a consultation with our security specialist.

Utilizing OPS-COM Support

Our support team is dedicated to your success throughout the rollout process. You will be directed to communicate various setup requirements and questions directly to support@ops-com.com. Do not hesitate to reach out to this address for assistance throughout your deployment.

Best Practices and Considerations

  • Active Participation: Your Project Manager must be available to attend the Project Kickoff, as well as all subsequent training and setup sessions.

  • Preparation: Complete all pre-configuration questionnaires promptly to ensure your project timeline stays on schedule.

  • Integration Planning: Engage your IT Contact early in the process to ensure all technical requirements, such as SSO or hardware integrations, are identified before the configuration phase begins.

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