Starting your Enterprise Onboarding

This article outlines the initial administrative requirements and collaborative team structure and initial administrative requirements for new OPS-COM enterprise clients.deployments. ItIts primary purpose is intendedto forhelp OPS-COM administrators and project leads understand their responsibilities to ensure all stakeholders are prepared for a seamless system deployment.setup and launch.

Team

Setup Accountability

and Configuration

A successful deployment relies on a collaborative approach between your organization and the OPS-COM team. To ensure the system aligns with your specific operational processes, we require clear roles and responsibilitiesbilling fromdetails bothmust sides.be established immediately.

Client Responsibilities

Every client must designate an internal project manager, often the Parking Manager, who understands the business goals and can dedicate time to the project. Assemble your internal team by completing the following:

• Designate an internal project manager to oversee the project and assemble the deployment team.

• Assign an IT contact to manage Single Sign-On (SSO) and system integrations.

• Assign a hardware contact to manage handheld devices, printers, and cameras.

• Assign a financial contact to manage hosted payment details and billing information.

If your organization is unable to provide a dedicated internal project manager, one can be provided by the OPS-COM team for an additional fee.

OPS-COM Team Responsibilities

Our team will match your resources with dedicated specialists:

• Overall Project ManagerManager:: Manages the technical deployment, coordinates training, assists with system setup, and ensures all custom requirements are met.

• Setup and Configuration SpecialistSpecialist:: Advises on system best practices, shares solutions from other clients, and assists in mapping your current business processes to the system. You will receive a document containing business requirement questions that must be completed before the configuration phase begins.

• Trainer and Support LiaisonLiaison:: Provides system training and introduces you to post-launch support processes.

Client

Using Responsibilities

this Feature

Every client must designate an internal Project Manager—oftenThroughout the Parkingonboarding Manager—whoprocess, understandsadministrators yourwill businessinteract goalsdirectly with our support and cansecurity dedicate time to the project. This person is responsible for assembling the following team:

• IT Contact: Manages Single Sign-On (SSO) and system integrations.

• Hardware Contact: Manages handheld devices, printers, and cameras.

• Financial Contact: Manages hosted payment details and billing information.

If your organization is unable to provide a dedicated Project Manager, one can be provided by the OPS-COM team for an additional fee.resources.

Setup of Customer Account and Billing

Once your contract is signed, you will beare initialized in our billing system and will receive a welcome email containingwith account details. Finalize your account details.setup Toby finalize your account setup, please providesending the following:following details to the OPS-COM team:

• Accounts Payable Contact: Provide a name, email address, and telephone number.number for your accounts payable contact.

• Main Project Contact: Provide a name, address, email address, and telephone number.number for your main project contact.

• Departmental Contacts: Provide the names and email addressesaddresses for your IT,IT, Hardware,hardware, and Financialfinancial contacts.

• Purchase Order Number: Provide thisa purchase order number if applicable to your organization.organization.

Security and Support

Communication ofCommunicating Security Information

We prioritize data safety and system security.

If

• Share the OperationsCommander Security White Paper with your IT department requiresif they require documentation regarding our security protocols,protocols.

  please
share
• the

  Email OperationsCommander Security White Paper. If further information is required, email support@ops-com.com to arrange a consultation with our security specialist.specialist if further information is required.

Utilizing OPS-COM Support

Our support team is dedicated to your success throughout the rollout process.

You

will
• be

  Email directed to communicate variousyour setup requirementsrequirements, completed questionnaires, and configuration questions directly to support@ops-com.com.

  Do
not hesitate to reach out to this address for assistance throughout your deployment.

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Best Practices and Considerations

• ActiveEnsure Participation:your Yourproject Projectmanager Manager must beis available to attend the Projectproject Kickoff,kickoff, as well as all subsequent training and setup sessions. Active participation is critical for a successful launch.

• Preparation: Complete all pre-configuration questionnaires promptlypromptly. toThis ensureensures your project timeline stays on schedule.

• Integration Planning: Engage your IT Contact early in the process to ensure all technical requirements, such as SSO or hardware integrations, are identifiedschedule before the configuration phase begins.

• Engage your IT contact early in the process. All technical requirements, such as SSO or hardware integrations, must be identified before system configuration starts to prevent deployment delays.