Using Your Own Domain - Vanity URL

OPSCOMOPS-COM supports the use of vanity URLsURLs, allowing organizations to keepmaintain yourconsistent branding consistentby using their own custom domain for allportal your clients.access. This article is intended for OPS-COM administrators who wish to configure a simplecustom process.domain Notor subdomain for their user and admin portals.

Setup and Configuration

Before beginning, please note that not all service levels include this option and there could beadditional fees associatedmay withapply. the setup.

Please contactContact your Sales Representative at sales@ops-com.com for moreconfirmation informationregarding atyour sales@ops-com.comcom.account eligibility.

Purchase

Domain Your Domain

Requirements

WeYou canmay work withuse any legal and registered domain that youyour ownorganization owns or havecontrols.

control

over. Most clients will already have a domain they wish to use.  Setup is quite simple and involves pointing a subdomain at our server. The resulting subdomain URL will be the final URL you will give to your clients.

• Domains and subdomains cannot havecontain spaces,spaces.

  are
limited
• in

  Character size andstrings are case-insensitive.

• ExampleSubdomains may consist of a registered domain:  yourdomain.com

  Example of an OPSCOM service subdomain:  parking.yourdomain.com

  * subdomain can be any combination of A-Z, 0-9, and hyphen ,   * domains and subdomains are not case-sensitivehyphens.

  Sample

DNS Configuration

The setup process involves pointing a CNAME record at the OPS-COM server. Refer to the table below for the appropriate DNS Setupentry based on your preferred configuration:

Option	Format	DNS Entry	Notes
1	yourdomain.com	@ CNAME <client>.OPSCOM.com	Points the entire domain to your OPS-COM installation.
2	subdomain.yourdomain.com	subdomain CNAME <client>.OPSCOM.com.	pointPoints entirea domain to client OPSCOM installation
2	parking.yourdomain.com	parking CNAME <client>.OPSCOM.com.	pointspecific subdomain to OPSCOMyour installationOPS-COM installation.

Using this Feature

Once your DNS records are configured, the vanity URL will be used to access your portals.

Resulting URLs

Option #1 - Domain

-pointDepending entireon domainyour tochosen OPSCOM

configuration,

It would look like this for the useryour portal -access links will appear as follows:

• Option 1 (Domain):

  • User Portal: https://yourdomain.com

  • AndAdmin thePortal:  admin portal would be - https://yourdomain.com/admin

• Option #22 -(Subdomain):

  Subdomain

  • -User pointPortal: subdomain to OPSCOM

    It would look like this for the user portal - https://subdomain.yourdomain.com

  • AndAdmin thePortal:  admin portal would be - https://subdomain.yourdomain.com/admin

    How

  Does
  it
Work

Implementation Process

1. WeEmail supplysupport@ops-com.com to inform the support team of your chosen registered domain or subdomain.

2. Receive the specific connection details tofrom youthe soOPS-COM thatteam.

   you
can
3. add

   Add athe required CNAME record to your DNS.
   Onceorganization's DNS settings.

4. Notify the support team once the DNS update is updatedcomplete.

   and

5. Wait for the installation of a secure certificateSSL isCertificate installed(provided thevia Let's Encrypt), after which your domain will be active on our servers.active.

---

Best Practices and Considerations

• Certificate Registration

  We use Let's Encrypt for: SSL communication.
  security is a requirement. Once your subdomain ispoints pointed atto our servers, the certificate request can be requested.processed. Ensure your IT team is prepared to assist with DNS updates to minimize downtime during this transition.

  Contact

Support

• EmailPlanning: support@ops-com.comcomSince this process requires coordination between your IT department and our support team, initiate this request early in your implementation timeline to let us know what you would like to use asensure your registeredbranding subdomain.is ready for your official system launch.