Launching a Critical Support Ticket
Only tickets marked Critical will trigger the after hours notification process. Please note, Critical is defined as a system outage or impact that threatens immediate work stoppage or production is proceeding in a significantly impaired fashion. If your issue is not deemed critical by our support staff, because it does not meet the criteria, it will be downgraded and a reply will be sent during the next business day.
To launch a Critical ticket, please follow the steps below:
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Click on Tickets
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Sign In (or Sign Up if necessary)
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Click Add Ticket
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Fill out Ticket Information. Make sure to complete Priority at bottom of the form. Click down arrow to choose Critical.
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Add attachments, if required
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Click Submit to complete the process
