Launching a Critical Support Ticket

Only tickets marked Critical will trigger the after hours notification process. Please note, Critical is defined as a system outage or impact that threatens immediate work stoppage or production is proceeding in a significantly impaired fashion. If your issue is not deemed critical by our support staff, because it does not meet the criteria, it will be downgraded and a reply will be sent during the next business day. 

To launch a Critical ticket, please follow the steps below:

• Visit http://support.ops-com.com.

• Click on Tickets.

• Sign In (or Sign Up if necessary).

• Click Add Ticket.

• Fill out Ticket Information. Make sure to complete Priority at bottom of the form. Click down arrow to choose Critical.

• Add attachments, if required.

• Click Submit to complete the process.