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Adjusting a violation to zero dollars

Adjusting

This thearticle outlines how OPS-COM administrators can adjust a violation fine amountto byzero editingdollars, theconvert ticket:

  1. To adjust the fine amount on thea ticket goto a warning, or process a financial adjustment for a paid citation. These tools allow administrators to correct billing errors, grant leniency, or override existing citations directly from a user's profile.

    Setup and Configuration

    Adjusting a violation is a core administrative function that requires no special system setup or configuration. All adjustments and edits are performed directly from the user's profile and locatewithin the administrative portal.

    Using this Feature

    There are multiple ways to adjust a fine to zero dollars. The method you choose depends on whether the ticket has already been paid and whether you want to maintain the ticket as an active offense or convert it to a warning.

    Editing the Ticket Fine Amount

    Use this method to reduce the fine to zero before the ticket is paid, while keeping it registered as an active violation.

    1. Locate the specific violation you wish to reduce.
      reduce

      image.pngwithin the user's profile.



    2. Click on the specific ticket number to access the Violation Information detail screen.

      image.png



    3. Click on the Edit button in the upper right corner to accessopen the Edit Violation Information page.
      Halfway

    4. Scroll down the page you will seeto the offence listed asoffense welland as the amount of the violation.
      Editchange the dollar value of the fine to  $0.00.00.


    5. Click on Update this Violation to save your changes.

      image.png



    6. The violation will now appear in the user profile as a zero dollar fine.

      image.png


    Cancelling

    Changing the Ticket to a Warning

    Use this method to cancel the fine completely by changing the state of the ticket to a warning:

    An admin can change a ticket to a warning which will result in cancelling the fine amount. warning.

    1. To do

      Locate sothe editspecific violation within the user's profile and click the ticket asnumber.

      described above.
    2. Check

      Click the boxEdit nextbutton toin the wordupper right corner.

    3. Enable the Warning checkbox to change the state of the ticket.

    4. Click on Update this Violation to save your changes.

      image.png



    5. The ticket will appear as follows in the user history. (Captured here from the admin side.)

      image.png



    6. This is how it would appear on the user side:

      image.png

    Adjusting the fine amount by processing

    Processing an adjustment:

    Adjustment

    This scenario is slightly different as adjustmentsAdjustments to fines are doneperformed after the initial fine has already been paid for.paid.

    1. To begin, go

      Navigate to the user's history and locate the paid violation you wish to zero out.
      In

      our
      2. example
    2. we are using Ticket number TT-10011.

      Click on the Adjust link on the left.
      left

      image.pngside of the transaction record.



    3. The Create Adjustment Record window will open. 

      Enter the specific amount you wish to reduce the fine by.by In this casein the currentCreate fineAdjustment isRecord $40.00window. (For example, if the violationuser hadpaid a finediscounted rate of $40.00 for a $50.00,00 butticket, wasenter paid40.00.

      within

    4. Enter a detailed reason for the widowreduction wherein the discountcomments offield.

      $10.00
      5. applied)
      It
    5. is

      Save advisablethe adjustment to enterapply athe comment ascredit to why the fineuser's isaccount.

      being
      6. reduced.

    image.png



  2. This method will placeProcessing an adjustment creates a credit on the user's account. This is what it will look likeaccount in the paymentsPayments tab.
     This adjustment balance can be applied to a future payment or beprocessed processedfully as a system refund.

    image.png



Adjusting theThrough fine through the appeals process

Appeals

A fine can also be adjusted or reduced to zero through the formal appeals process, which allows users to contest the citation before an administrator makes a final ruling.

Best Practices and Considerations

  • Document all changes: Always include a detailed comment when processing an adjustment or editing a ticket amount. This ensures transparency and maintains an accurate financial audit trail for future review.

  • Establish organizational policies: Organizations should establish clear business rules defining when it is appropriate to issue a warning versus when a user must go through the formal appeals process.

  • Understand post-payment workflows: Remember that adjusting a paid ticket does not automatically return funds to the user's credit card or bank account. The adjustment sits as a credit on the user's account until an administrator actively processes a refund.

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