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Admin Portal Violation Payments with Credit Card

PayingThe Admin Portal Violation Payments with Credit Card process allows administrators to manually process parking ticket payments using a Violationuser's credit card directly through the administrative portal. Its primary purpose is to seamlessly facilitate over-the-phone or in-person electronic payments while securely processing the transaction through your integrated payment provider. This article is intended for OPS-COM administrators.

Setup and Configuration

There is no specific system configuration required to use this feature, provided your third-party payment provider is already established and credit card payment types are enabled in your environment. Processing a payment is a standard administrative action available to users with Visathe appropriate violation management and payment processing permissions enabled on their account profile.

Using this Feature

LogAdministrators can locate an unpaid violation and process a credit card payment in withjust youra adminfew credentials on the admin side.
steps.

  1. image.pngHover over Violations and click Search.

    2. Navigate under the violations tab to the search tab.

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  2. Type the specific ticket number into the searchSearch textText box.

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     In this case we looked up ticket TT-10016box and foundperform thatthe it belongs to user jsmith with a plate that is ABC123.
    search.

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  3.  Click the specific Ticket # link andfrom youthe willsearch be broughtresults to open the Violation Information tab
    window.

    image.png

  4. Afterwards click onClick the actionsActions tabdrop-down menu and clickchoose Make Payment.

  5. Review the awaiting items displayed on Make Payment.

    image.png

     This will bring you to the user's payment pagescreen. soDisable youthe cancheckboxes processfor saidany violation.

    items

    image.png

    the

    user Indoes thisnot case you wantwish to deselect any other objects that are not being paidpay for at thethis momenttime (insuch thisas caseunrelated permits or deposits).

  6. ulhimage.png

  7. Click the permit) and click proceedProceed to payment.
    Payment     button.

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  8.  This brings you toSelect the checkoutapplicable pagecredit wherecard youoption have(e.g., threeCredit waysCard, youMasterCard, canor handleVisa) thisfrom detailedthe below.
    payment type drop-down menu.

  9. image.pngEnter the required credit card details into the secure payment form.

  10. Click the Submit Payment Information button.

  11. Click the Confirm Payment Information button on the dropconfirmation down menu in orderscreen to pickfinalize Creditthe Card, MasterCard or Visa. In this case we're going to use Visa.transaction.

    image.png

Visual Cues and Status Indicators

  • Transaction ItDetails: Once the payment successfully processes, the system will bring up the proper options for you to enter in credit card information and click 'Submit Payment Information'

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    This will bring youredirect to a payment type confirmation page, to continue press the 'Confirm Payment Information' button

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     The payment processes.

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    Then you get brought to afinal transaction details page

     displaying a generated receipt for the purchase.

    image.png

    • Paying

with

Available VisaAction (External)

for External Payments

  • ThisExternal paymentCredit typeCard isTransactions: usedIf when thea customer chooses to pay by credit card in person at the parking office whereusing a physical pin pad or standalone cash registerregister, you should select an external payment type (e.g., "Visa (External)"). This action bypasses the online payment gateway form and simply logs the transaction as paid in the OPS-COM financial records.

Payment Security: When taking a credit card payment over the phone, never write down or permanently store the user's credit card information. Always enter the details directly into the payment provider's secure gateway in real-time to maintain strict PCI compliance.

Best Practices and Considerations

  • Verify Selected Items: Always double-check the selected items on the checkout page before clicking the proceed button. Because all of the user's pending items will appear, you must manually deselect any permits or other violations the user is used.not actively paying for to avoid overcharging their card.

  • Confirming the User: Verify that you are processing the violation on the correct user profile by matching the license plate and user details before submitting the final payment to prevent complex refund scenarios.

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