Skip to main content

Edit a Violation

The Edit a Violation feature allows administrators to modify the details of an existing parking ticket, including processing appeals and updating fine amounts. Its primary purpose is to help correct enforcement errors, adjust penalties, or formally void a ticket while maintaining an accurate system record. This article is intended for OPS-COM administrators.

SearchingSetup and Configuration

There is no specific system configuration required to use this feature. Editing a violation is a standard administrative tool available to users with the appropriate violation management and appeals permissions enabled on their account profile.

Using this Feature

Administrators can update basic ticket information or process manual appeals directly from the violation record.

Accessing the Edit Window

  1. Search for the Violationspecific

    Followviolation. Detailed instructions can be found on the steps to search for a violation - Search for a Violation as an Administratorpage.

  2. AtClick the bottomspecific ofTICKET# link from the returned records on the Violation Search screen, the returned records will be displayed. 

    Getting to the Violation Information

    Click the TICKET#screen to open the Violation Information window.  

    image.png


  3. A new window will appear with the Violation Information. You can edit the violation fromClick the Edit button located at the top right,right of the screen, or byselect it using the Action dropdowndrop-down menu. 

    image.png

Modifying Violation and Appeal Details

  1. YouMake willany benecessary takenchanges to the basic violation information on the Edit Violation Information window.

    image.png

    2. Editing the Violation and Important Information


  2. IMPORTANT

    APPEALS GRANTED, REDUCED OR CANCELLED TICKETS CANNOT BE EDITED AGAIN AND ARE NO LONGER ELIGIBLE FOR DISCOUNTS.

    Violation Notes can be used for further comments. If the ticket has been appealed and the user goes to a higher power to have the ticket overturned, then you can edit the ticket and change it to a warning this will keep the information and change it to a zero value and complete the processing. This will also keep the history so that the Admin will still know that they had a ticket in the past. A comment can be added to the warning to further explain

    Administrators can make changes to basic information and deal with appeals for this Violation however once a user pays for the violation the comments are locked and admins must use the Violation Notes for further comments. Simply clickClick the Ticket has not been appealed. Show appeals form text link to getreveal the appealappeals information. section.

  3. HighlightedConfigure inthe yellowspecific isfields within the Appeals section.Area Theas different fields in the 'Appeals Area' are explained below:needed:

    • Ticket Appealed -Appealed: This isSelect the date in the first pickerdrop-down menu and how the appeal was filed in the second picker.drop-down menu.

    • Fine Action -Action: Choose fromUpheld, Upheld, Reduced, or Cancelled.

    • Offense ValueValue: -Manually Theedit this amount can be manually edited if Reducedthe ticket is reduced on appealappeal. butIf the ticket is cancelled, this value will automatically be reducedreduce to 0.00 if Cancelled.00. You can also edit the Offenceoffense Valuevalue directly.directly regardless of the appeal status.

    • Appeal Reason -Reason: TheEnter the reason for launching the appeal can be recorded here.appeal. This field canis be viewedviewable by the user.

    • Appeal Admin Comment -Comment: ThisEnter is foryour private appealadministrative notes. These notes are not viewable by the user.

      image.png


  4. ChangeSelect the Actionedspecific per: field by selecting the Adminadministrator account making the changes from the picker.Actioned per: drop-down menu.

  5. Click the Update this Violation andbutton ato save your changes. A message will appear lettingon youthe knowscreen confirming that the violation has been updated.


Best Practices and Considerations

  • Finalized Appeals: Appeals that are granted, reduced, or cancelled cannot be edited again through the standard form and are no longer eligible for early payment discounts. Ensure your decisions are final before clicking the update button.

    image.png


  • Payment Locks: Once a user pays for a violation, the primary comment fields become permanently locked. Administrators must use the separate Violation Notes section for any further comments or documentation regarding the ticket.


  • Overturned Tickets: If a ticket has already been appealed and the user goes to a higher authority to have the ticket overturned, you can edit the ticket and change its status to a warning. This zeros out the financial value and completes the processing while preserving the history of the ticket in the admin portal. Always add a comment to the warning to further explain why the ticket was overturned.

Related Video

Back to top