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Search for a Violation

The Search for a Violation feature allows administrators to locate specific parking citations within the system using text, date, and time parameters. Its primary purpose is to help enforcement teams quickly access, review, and manage ticket records to process payments, handle appeals, or update information. This article is intended for OPS-COM administrators.

Setup and Configuration

There is no specific system setup or configuration required to use this feature. Accessing the search tool is a standard administrative function available to users with the appropriate violation management permissions enabled on their account profile.

Using this Feature

Administrators can perform broad text-based searches or narrow down the parameters to find violations issued within a highly specific timeframe.

Searching by Text

  1. Hover over Violations and click Search.

  2. Type the license plate number or specific violation number into the Search Text field.

  3. Click the Search using only text button.

Searching by Date and Time

  1. Hover over Violations and click Search.

  2. Type your query into the Search Text field.

  3. Click the with time link beside the date field to reveal the time selection interface.

  4. Select the specific date and the corresponding start time block (e.g., 1600 hours for 4:00 PM).

  5. Set the up to and including date and time block in the same fashion to create your time bracket.

  6. Click the Search with text and date range button to execute the targeted search.

Managing Search Results

Once a search is executed, the returned records will be displayed at the bottom of the screen.

  1. Click the specific Ticket Number link from the results list to open the Violation Information window.

  2. Click the Edit/Update button to display the modification screen and adjust the ticket details if required.

Available Actions From the Violation Information window, administrators can take several actions, including processing a manual payment, adding internal notes to the violation, or linking the violation to a specific incident if your system utilizes the Incident module.

Best Practices and Considerations

Ticket Number Formats: Ticket numbers are composed of two parts: the core ticket number and the security PIN (e.g., 3-001005-11). While administrators can search using only the core ticket number (the first part), end-users must enter both parts to successfully look up their ticket on the public portal for security reasons.

  • Time Block Selection: Always double-check your selected time segments. Remember that the time blocks operate in one-hour increments. To capture violations up to 8:00 PM, you must select the 19:00 hour block, which covers 7:00 PM through 7:59 PM.


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