Paying for a Violation from the Admin Portal

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The manual violation payment feature allows administrators to accept and process ticket payments on behalf of users directly from the administrative portal. Its primary purpose is to seamlessly facilitate in-person or over-the-phone ticket resolutions, ensuring all offline transactions (such as cash or cheque) are accurately recorded in the system's financial logs. This article is intended for aOPS-COM Violationadministrators.

Setup and Configuration

There areis twono methodsspecific system configuration required to searchinguse this feature, provided your manual payment types are already established. Processing a violation.manual Youpayment is a standard administrative action available to users with the appropriate violation management and payment processing permissions enabled on their account profile.

Using this Feature

Administrators can placelocate an unpaid violation and guide it through the checkout process in just a few steps.

Searching for the Violation

1. Type the specific violation number ininto the quick search bar and click on the resulting dropdrop-down down.

   link,

   

   or

   Or...hover Alternately you can use the Violation Search from theover Violations menu.and click Search.

   

2. Enter the ticket number or license plate number ininto the Search Text boxfield.

   and
click
3. on

   Click the Search Using Only Text tobutton.

   retrieve
a
4. list of violations.
   

   Click on the ticket number to proceed.
   Note: Using the Ticket Number will list the specific ticket.ticket Usingnumber link from the Platesearch Numberresults willto list all tickets associated withopen the plate.

   

   Choosing an Action

   The Violation Information windowwindow.

   will
pop

up.

Processing the Payment

1. Click onthe Action todrop-down proceed.

   menu

   

   and

   A list of possible actions will appear. Click onchoose Make Payment.

   to
access

2. Review the awaiting items displayed on the payment screen.

   

   Disable

   Thethe Paymentcheckboxes Screen

   The payment screen will displayfor any item that is awaiting payment. This could include Violations, Permits, and Deposits.

   

   You may opt to pay for all items or decide to pay for the specificuser violation by toggling off the items you wishwishes to pay for at another time.
   Note:

3. Click the Proceed to Payment button.

4. Select the specific payment type you wish to use (e.g., Cash) from the available options.

5. Click the Submit Payment Information button.

6. Click the Submit Payment Information button again on the confirmation screen to proceed.

7. Update the Comment field on the Transaction Detail screen if necessary.

8. Click the Process Manually button to finalize the payment and generate the transaction receipt.

Visual Cues and Status Indicators

• Past Due Items: The initial payment screen displays all items currently awaiting payment, including violations, permits, and deposits. If any items are past duedue, they will be locked; you will be required to pay forprocess them and will not be able to toggle them off.

  

• Click Proceed to Payment to continue.

  

  Choosing aAvailable Payment Type

  Select the payment type you wish to use. In this case we are using cashTypes: as a payment type. You may also select cheque or debit card payment here.
  Note: As an adminadministrator, you maywill choosesee anyevery payment type available in your system.system during checkout. Remember that users paying from the public portal will typically only see electronic options, such as Credit Card.

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Best Practices and Considerations

[!WARNING] Physical Collection: Always collect the physical funds or process the debit terminal transaction before clicking Process Manually. Clicking this button completes the transaction and logs the money as successfully secured in your system's financial records.

• Managing Incomplete Transactions: If you need to abort the payment was being made fromon the userfinal portalscreen, you can see only Credit Card in this case would be available as a payment type.

  

  In our example we are choosing cash. Click on Submit Payment Informationchoose to proceed.

  

  A confirmation screen will appear noting the payment method. Click on Submit Payment Information once again to proceed.

  

  Making the Payment

  The Transaction Detail screen will appear. You may wish to update the Comment at this point. 
  Note: You may also cancel the transaction atinstead thisof pointprocessing ifit. there is reason to do so. Be aware that cancelingCanceling a payment for a violation simply places the violation back into awaiting payment status.
  For a permit you may opt to cancel the transaction yet keep the permit inan awaiting payment status (Cancel and Keep) or you may Cancel and Releaseon the permit.user's profile.

  

In

• Search ourMethods: exampleUsing wethe specific Ticket Number will Processload thethat paymentexact manuallyticket, andwhereas acceptsearching theby cashPlate payment.

  

  The Final Transaction Detail Screen

  The Transaction Detail pageNumber will refreshgenerate showinga the detailslist of theall purchase.

  tickets

  

  associated with that vehicle.