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Search for a Violation

The Search for a Violation feature allows administrators to locate specific parking citations within the system using text, date, and time parameters. Its primary purpose is to help enforcement teams quickly access, review, and manage ticket records to process payments, handle appeals, or update information. This article is intended for OPSCOM administrators.

Setup and Configuration

There is no specific system setup or configuration required to use this feature. Accessing the search tool is a standard administrative function available to users with the appropriate violation management permissions enabled on their account profile.

Using this Feature

Administrators can perform broad text-based searchessearches, narrow parameters down by specific date types, or narrowutilize downadvanced thesearch parametersfilters to findlocate violations issued within a highly specific timeframe.records.

Searching by Text

  1. Hover over Violations and click Search.

  2. Type the license plate number or specific violation number into the Search Text field.

  3. Click the Search using only text button.

Searching by DateText and TimeDate

  1. Hover over Violations and click Search.

  2. (Optional)

    TypeEnter yourkeywords queryor ticket details into the Search Text field.

  3. Under 

    ClickSearch By, select your preferred date parameter: Due Date, Issued Date, or Infraction Date.

  4. Enter your timeframe in the withStart timeDate link beside the date field to reveal the time selection interface.

  5. Select the specific date and the corresponding start time block (e.g., 1600 hours for 4:00 PM).

  6. Set the up to and including datefields.

  7. Refine results using the status toggles if needed (Outstanding only / All and timeWarning block/ inOnly thenon-warning same/ fashion to create your time bracket.

    All    ).

  8. Click the Search with text and date range.

Using Advanced Search Parameters

Click the Toggle More Options button to executeat the targetedtop search.right of the search card to reveal additional search filters:

  • Status & Classification: Filter by Spoiled status type, Appeal State, User Type, Ticket Category, Offence Type, or Warning status.

  • Location & Region: Narrow results by Violation Location or Vehicle Province.

  • Flagged Criteria: Check Towing Charged or Notice Letter Issued to filter for specific actions taken.

  • User Details: Search directly by First Name, Last Name, Student / Employee #, Drivers License, or User State.

Click the Pin icon next to any advanced filter field to keep it pinned to your primary search view for future sessions.

Managing Search Results

Once a search is executed, the returned records will be displayed at the bottom of the screen.

  1. Click the specific Ticket Number link from the results list to open the Violation Information window.

  2. Click the Edit/Update button to display the modification screen and adjust the ticket details if required.

Available Actions From the Violation Information window, administrators can take several actions, including processing a manual payment, adding internal notes to the violation, or linking the violation to a specific incident if your system utilizes the Incident module.

Best Practices and Considerations

Ticket Number Formats: Ticket numbers are composed of two parts: the core ticket number and the security PIN (e.g., 3-001005-11). While administrators can search using only the core ticket number (the first part), end-users must enter both parts to successfully look up their ticket on the public portal for security reasons.

  • Time Block Selection: Always double-check your selected time segments. Remember that the time blocks operate in one-hour increments. To capture violations up to 8:00 PM, you must select the 19:00 hour block, which covers 7:00 PM through 7:59 PM.


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