Spoiling a Violation

How

The to Spoil/VoidSpoiling a Violation

feature
• Toallows spoiladministrators to void or invalidate an issued parking ticket within the system. Its primary purpose is to help correct enforcement errors or dismiss a violation,ticket startthat was issued incorrectly, effectively removing its active penalty status. This article is intended for OPS-COM administrators.

  Using this Feature

  Administrators can manually change the status of an active ticket to spoiled by searchingediting the specific violation record.

  1. Search for the specific violation throughusing the Quick Search or Violation Search tool.

• 2. Click on the Ticket # onlink from the Violationsearch Informationresults page

to

open the violation details.

3.

• SelectClick the Edit button located at the top right of the violation andscreen.
  change

  4. Click the Spoiled drop-down menu and choose Spoiledstatus (changing it from the default Valid - not spoiled).

  5. Click the Submit button to Spoiled.

save

the updated violation details.

Once

• Submitsubmitted, the changed violation details and your ticket will now be markedsuccessfully updated and will display as Spoiled the next time you goquery it in a search.

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  Best Practices and Considerations

  • Audit Trails: Always add a descriptive note or comment to searchthe violation record when changing its status. Documenting the specific reason for it.voiding a ticket (e.g., officer error, successful appeal, duplicate entry) creates a reliable audit trail that can be referenced if there are questions regarding the user's account history.

  • Financial Impact: Remember that once a violation is successfully spoiled, any associated fines or financial penalties are completely nullified. Verify your changes through the search tool to ensure the ticket status correctly displays as Spoiled so the user is no longer held financially responsible.