Spoiling a Violation

The Spoiling a Violation feature allows administrators to void or invalidate an issued parking ticket within the system. Its primary purpose is to help correct enforcement errors or dismiss a ticket that was issued incorrectly, effectively removing its active penalty status. This article is intended for OPS-COM administrators.

Using this Feature

Administrators can manually change the status of an active ticket to spoiled by editing the specific violation record.

1. Search for the specific violation using the Quick Search or Violation Search tool.

2. Click the Ticket # link from the search results to open the violation details.

3. Click the Edit button located at the top right of the violation screen.

4. Click the Spoiled drop-down menu and choose Spoiled (changing it from the default Valid - not spoiled).

5. Click the Submit button to save the updated violation details.

Once submitted, the ticket will be successfully updated and will display as Spoiled the next time you query it in a search.

Best Practices and Considerations

• Audit Trails: Always add a descriptive note or comment to the violation record when changing its status. Documenting the specific reason for voiding a ticket (e.g., officer error, successful appeal, duplicate entry) creates a reliable audit trail that can be referenced if there are questions regarding the user's account history.

• Financial Impact: Remember that once a violation is successfully spoiled, any associated fines or financial penalties are completely nullified. Verify your changes through the search tool to ensure the ticket status correctly displays as Spoiled so the user is no longer held financially responsible.