Technical Schematic - Step #1

SettingThis Uparticle outlines the system logic and automated workflow for processing new violations and preparing them for collections. Its primary purpose is to help OPS-COM administrators understand how the platform evaluates user contact information to issue notices and automatically flags eligible violations for the collections pipeline.

Setup and Configuration

The initial phase of the collections process relies on automated system logic triggered by the age of the violation and the user's profile data. This workflow requires no daily manual setup, but administrators should understand the underlying conditions that drive the automation.

When a violation reaches an age greater than the configured AutoNoticeDays, the system evaluates the primary driver's profile to determine the appropriate notification method and sets the corresponding flags:

• Send

  Primary Driver with Email Address: The system automatically dispatches an email notification to the offendersuser. primaryIt driverthen that they have a new violation. Generally you would issueflags the record appropriately by updating the database value Violation.AutoNotice to 1.

• Primary Driver without Email Address: The system flags the violation to be manually printed and mailed by adding it to the Letter Report. It updates the database value Violation.AutoNotice to 2.

The initial ticket should generally be issued in the system on the same day asthe physical violation occurred to ensure the violation.AutoNoticeDays

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   Administrators (Ifinteract with this automated workflow primarily through the violationreporting ismodules olderwhen thanfinalizing AutoNoticeDays)which

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   1. Ifmove to formal collections.

      Access the violations connected user is primary driver and has an email address 

      1. send an email and flag appropriately (AutoNotice = 1)
      2. set Violation.AutoNoticeSend to 1
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   2. Ifreview flagged items. Review the violationspopulated attachedlist toof theviolations. userItems arewill foronly theappear primaryon driverthis andreport if they have no email
      1. set flag to be added to the Letter Report (2)
      2. set Violation.AutoNotice to 2
2. 30 days after items are tagged with either 1 or 2 Violation.AutoNotice and that have an associated Violation Notice, carry a Violation.AutoNotice flag of 1 or 2, and have aged exactly 30 days past the date they were initially flagged. Select the specific items or users from the generated list that require escalation. Process the selected items to officially send them to collections.

    Warning: Items will not appear on the "sendSend to collections"Collections report

   1. that report allowsuntil the administratorfull 30-day waiting period has elapsed following the initial AutoNotice flagging. Administrators must account for this buffer period in their collections schedule.

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      Best Practices and Considerations

      • Establish clear business rules regarding the timely entry of violations into the system to selectprevent who/whichdelays in the automated notification and collections pipeline.
      • Encourage users to maintain an active email address on their profiles. This maximizes the use of automated email notices (AutoNotice 1) and minimizes administrative overhead associated with printing and mailing items willfrom bethe sentLetter toReport collections(AutoNotice 2).