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What Needs Your Attention Here is the list of all the major pages and messaging you will want to review. There are some that are standard messages and probably don't need customization. These items are listed but marked as optional. Functional page elements ...

Communication errors in OPS-COM, often manifested as "Communication Error" messages to users, typically occur when essential email "From" or "Reply-to" addresses are not correctly configured in the system settings. This article helps OPS-COM administrators ide...

OPS-COM administrators can define global default branding for the User Portal. By configuring the Default Site Logo and Default Site Header, you can ensure consistent branding and visual presentation across your OPS-COM User environment. Setup & Configuration...

Email Templates in OPS-COM allow administrators to customize the content and appearance of automated emails sent by the system. By leveraging available shortcodes and a smart editor, you can create dynamic, informative, and engaging messages for various notifi...

Accessing System Messaging To access and manage your System Messaging navigate to the gears icon  and click on Content & Designs -> Pages and Content Blocks. Creating Pages We also provide a video to visually demonstrate how to use system messaging https:...

Overview The User Portal system allows your clients to register, add vehicles, purchase permits and pay violations. It is an important extension of your business, and it should reflect your corporate branding. Pages and Templates The OPS-COM user Page will ...

Where are Translations Supported Currently, translations are only supported on the user side, however, they are managed and set up on the admin side, by admins that have the correct permissions set up to work with languages.  Translations that are in...

Introduction This page allows the admin to manage, create, and edit the content and appearance for notice letters used within the system. Notice letters, also known as a Notice of Impending Conviction (NIC) letter, are part of the MTO process, and are sent o...

The Taxes configuration page in OPS-COM allows administrators to define and manage the tax percentages applied to payments made within the system. This feature is crucial for ensuring accurate tax calculation during checkout, maintaining compliance with local ...

User Types in OPS-COM categorize your system users (e.g., Student, Staff, Public) and control various aspects of their interaction with the system, including access to specific lots, available payment options, and the fields visible on their profile. Configuri...

OPS-COM allows administrators to control the number of active vehicles a user can have associated with their profile. This feature, configured through User Types, helps manage parking inventory, prevent abuse, and ensures that users maintain a reasonable numbe...

User Departments allow administrators to categorize users based on their departmental affiliation within an organization. This feature enhances user management by enabling better organization, reporting, and potentially targeted communications or access contro...

Accessing the User Company Editor  Under User Management, click User Companies. The Company Search window will display. To add a company click Create New Company. The Company Edit window will display. In our example we are using the following entrie...

Login Sources define the various methods by which users can sign into the system. This feature provides administrators with flexible control over user authentication, allowing for standard OPSCOM logins or integration with external identity providers like SAML...

What is Single Sign-On (SSO) Single Sign-On (SSO) simplifies user access to OPS-COM by allowing them to authenticate using their existing, managed corporate accounts. This eliminates the need for separate OPS-COM usernames and passwords, enhancing convenience...

Vehicle Plate Types allow administrators to categorize vehicles based on their official plate designation (e.g., Passenger, Commercial, Motorcycle). This feature is crucial for accurate vehicle identification, reporting, and aligning with specific parking or v...

Vehicle Colours / Colors in OPS-COM allows administrators to define and manage the picklist of available vehicle colours used throughout the system. This feature is important for accurate vehicle identification, detailed record-keeping, and ensuring consistenc...

Vehicle Makes in OPS-COM allows administrators to define and manage the picklist of vehicle manufacturers (e.g., Ford, Honda, Toyota) used throughout the system. This feature is essential for accurate vehicle identification, comprehensive record-keeping, and e...

Vehicle Types in OPS-COM allows administrators to define and manage categories for different kinds of vehicles (e.g., Car, Truck, Motorcycle, Van). This feature is essential for accurate vehicle classification, supporting specific parking rules, and enhancing ...

Lot Zones in OPS-COM allow administrators to define specific geographical or logical areas within a parking lot. This feature is crucial for managing pricing variations, access controls, and enforcement strategies tailored to different sections of a larger lot...