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Troubleshooting - Email Server Communication Errors

Communication errors in OPS-COM, often manifested as "Communication Error" messages to users, typically occur when essential email "From" or "Reply-to" addresses are not correctly configured in the system settings. This article helps OPS-COM administrators identify and resolve such errors, ensuring that system-generated emails (like password reset confirmations) are sent successfully.

Identifying a Communication Error

Communication errors are usually a symptom of missing or incorrect email configurations within the system settings.

A common example of a communication error occurs when a user attempts to submit the Forgot Password form on the user-side login page. An error message similar to the following may be displayed:

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This error indicates that the system is attempting to send an email but lacks a defined "From" or "Reply-to" address from which to send it.

Fixing Communication Errors

  1. Click System Configuration, System Settings. 
  2. On the General System Settings tab, locate the Reply-to Admin Email Address field.
  3. Enter a valid and active email address into this field. This address will serve as the system's "From" address for various automated communications.
  4. Save your changes.

Once you have updated the email address, this communication issue should be resolved. You can test by re-attempting the action that previously triggered the error (e.g., submitting the Forgot Password form).

Best Practices & Considerations

  • Crucial Email Fields: The Reply-to Admin Email Address (and other "From Email" settings found in System Settings) are critical for all system-generated email communications. Ensure they are always populated with a valid, monitored email address.
  • Troubleshooting: If the issue persists after updating the Reply-to Admin Email Address, it may indicate a more complex underlying problem.
    • Contact Support: If the issue is still not resolved after completing these fields, please contact support@ops-com.com for further assistance. Provide details of the error message and the steps you have already taken.
  • Monitoring System Notifications: Regularly check the email address configured as the "Default Notification Email" in System Settings to catch any internal system alerts about failed communications.
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