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The Payment Reconciliation page can be found under Payments -> Payment Reconciliation: On this page your can filter for submitted or processed payments based on a date range and payment type: Results will then be displayed below the search criteria and a...

The Daily Payments - Itemized page can be found under Payments -> Daily Payments - Itemized. On this page your can filter for submitted or processed payments based on a date range and payment type: Two options for excel export exist: Export to Excel...

This article outlines the process for viewing the history of automated and mass communications sent to users through OPS-COM. This feature allows administrators to verify that important messages, such as violation notices and receipts, have been successfully d...

Searching for an Invoice First, navigate to the invoice search page. The page can be found under the menu tree: Permits -> Invoice Search This will open the invoice search page. There are a list of search criteria presented that can be used to filte...

Cancelling an Invoice If a company would like users removed or changes made after the invoice has been issued, the invoice must first be cancelled from the Invoice Search page. The page can be found under the menu tree: Permits -> Invoice Search If n...

Re-Sending an Invoice In some cases, it may be necessary to re-send an invoice. For example, if the client mistakenly deleted the email, the admin can search up the original invoice and send it again. There are two different methods through which this can ...

To configure a lot to work with the HotSpot app, you must configure a zone for any lot where you want this service to be available. Once a zone is associated with a lot or multiple lots, any user purchasing a permit through HotSpot would be valid in all lots a...

Introduction ParkMobile is a service that offers on-demand parking payments, similar to HotSpot. A system task is run at regular intervals to retrieve permits from the ParkMobile API, which are then stored in the local site as temporary permits. Authorizati...

As do many, we take security very seriously!  We understand that the data we have been entrusted with is data which our clients have also been entrusted with.  We always ensure that we go well above and beyond the requirements and standards for safe secure sto...

Overview Mistall is a service that is used to count cars in a physical lot, using cameras to track vehicles as they enter and exit the lot. Within the OPS-COM system, each Mistall lot is associated to a Lot Group. Mistall Credentials See Support/Development...

New to OPS-COM and you need a little guidance as to what messaging needs your attention? This article explains the items to look at in order of importance. The Setup Checklist The setup checklist guides new users through the important process of setting up...

OPS-COM supports the use of vanity URLs to keep your branding consistent for all your clients. This is a simple process. Not all service levels include this option and there could be fees associated with the setup. Please contact your Sales Representative for...

Sending email from OPS-COM is a key element of communicating with your clients.  This article offers information related to the setup of a mail sending domain on our preferred mail partner, Mailgun. Simple SPF Security Add the following to your SPF record (i...

Preview Spaces in OPS-COM provide clients and support staff with a secure, isolated testing environment that mirrors your live production system's data. These spaces are invaluable for testing new features, staging changes, or conducting training without impac...

For clients that cannot take advantage of our User Import APIs, our SFTP Managed User Import allows you to import users into our system through an encrypted SFTP client. Any users that have failed to be imported will be put into a .csv file and sent to you by ...

Depending on various client project requirements you or your I.T. department may require server IP addresses. For example, there may be IP restrictions or traffic routing requirements where an IP address is required. The IPs listed here are egress traffic. ...

Many customers wish to port over existing data when they purchase the OperationsCommander system. Data imports can be complicated but they start with a clear understanding of what is needed and clean data. A Data Import may have been included with your system ...

Multi-Factor Authentication (MFA) adds a crucial second layer of security to user accounts in OPS-COM, significantly enhancing protection against unauthorized access. Currently, the primary method implemented is the use of one-time passwords (OTPs) sent via em...

Some parking providers support Multi-Factor Authentication (MFA). To enable MFA, and start using one-time passwords, follow these steps: Quick Steps: Login then click on your name. In the dropdown click Security. Click Change Multifact...

API error codes indicate a failure while communicating with the OPS-COM API. Example Error Content-Type: application/json {     "ErrorCode": 9001,     "ErrorMessage": "API Token is missing from the request." } Error Codes Erro...