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Email Headers and Footers
Email Headers and Footers in OPS-COM allow administrators to define and manage reusable layout components for system-generated emails. By customizing these elements, you can ensure consistent branding, provide essential contact information, and apply uniform s...
IP Filtering for Admin Users
IP Filtering in OPS-COM provides administrators with a robust security layer by restricting user access based on their device's IP (Internet Protocol) address. This feature enhances system security by ensuring that only authorized users from specified networks...
User Portal Branding and Setup
OPS-COM administrators can define global default branding for the User Portal. By configuring theĀ Default Site Logo and Default Site Header, you can ensure consistent branding and visual presentation across your OPS-COM User environment. Setup & Configuration...
Lot Groups Management
Lot Groups in OPS-COM allow administrators to logically group similar parking lots together, treating them as a single entity for certain configurations. This feature simplifies management by enabling shared settings like free parking time and vehicle count li...
Managing Ethnic Types
Ethnic Types in OPS-COM allows administrators to define and manage a picklist of ethnic classifications for use within incident reporting. This feature supports detailed demographic data collection for incidents, enabling organizations to analyze trends, ensur...
Managing Incident Categories and Sub-Categories
Incident Categories and Sub-Categories in OPS-COM are used to define and classify incidents reported within the system. This feature allows administrators to organize incident types, control their visibility in reports, and manage associated checklists, ensuri...
Managing Incident Flags
Incident Flags in OPS-COM allow administrators to create custom tags or labels that can be attached to incident reports. This feature is vital for quickly categorizing, highlighting, or drawing attention to specific characteristics of an incident, improving re...
Managing Incident Relations
Incident Relations in OPS-COM allows administrators to define specific types of connections or relationships between individuals involved in an incident (e.g., "Witness," "Victim," "Suspect," "Reporting Party"). This feature is crucial for accurately documenti...
Appeal Evidence Uploads Overview
The Appeal Evidence Uploads feature enhances the user experience and streamlines the violation appeals process by allowing users to directly upload supporting evidence, such as images and text documents, to their violation appeals. This eliminates the need for...
Locker User Types
Locker User Types allow administrators to categorize users specifically for the purpose of locker management. This enables flexible control over who can access and utilize certain locker areas or types, enhancing organizational efficiency and tailored access t...
Manage User Departments
User Departments allow administrators to categorize users based on their departmental affiliation within an organization. This feature enhances user management by enabling better organization, reporting, and potentially targeted communications or access contro...
Vehicle Plate Types
Vehicle Plate Types allow administrators to categorize vehicles based on their official plate designation (e.g., Passenger, Commercial, Motorcycle). This feature is crucial for accurate vehicle identification, reporting, and aligning with specific parking or v...
Guide to System Settings
System Settings in OPS-COM provide administrators with comprehensive control over the core functionalities and behaviors of their application, primarily impacting the administrative side. This centralized configuration area allows for fine-tuning various compo...
Managing Convenience Fees
Convenience Fees in OPS-COM allow administrators to add an additional flat-rate charge directly to user payments, managed entirely within the OPS-COM system. This feature provides flexibility to offset processing costs, incentivize certain payment methods, or ...
Managing Dispatch Sources
Dispatch Sources in OPS-COM allow administrators to define and categorize the origins of dispatch calls or events (e.g., "Phone Call," "Email," "Officer Initiated"). This feature enables better tracking of incident intake, facilitates efficient routing to rele...
Configuring SAML SSO with OPS-COM
What is Single Sign-On (SSO) Single Sign-On (SSO) simplifies user access to OPS-COM by allowing them to authenticate using their existing, managed corporate accounts. This eliminates the need for separate OPS-COM usernames and passwords, enhancing convenience...
Merge Vehicles
The Merge Vehicles feature in OPS-COM allows administrators to combine two existing vehicle records into a single, unified record. This tool is invaluable for correcting duplicate entries, associating vehicles with their correct user profiles, and consolidatin...
Changing the Organization Name Displayed to Parkers
This article describes how to change your organization's display name. This global setting updates the name that appears on the public-facing website and on the screen of all connected handheld units. It also controls the name that appears at the top of violat...
Managing Dispatch Categories
Dispatch CategoriesĀ allow administrators to define and classify the types of dispatchable events or incidents (e.g., "Parking Incident," "Security Alert," "Maintenance Request"). This feature is crucial for organizing dispatch logs, streamlining response proto...
Edit the Admin Landing Page Messages
The Admin Dashboard is the initial landing page presented to administrators upon logging into OPS-COM. This article guides administrators on how to modify and customize this landing page message, allowing organizations to display important and up-to-date infor...