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The Appeal Evidence Uploads feature enhances the user experience and streamlines the violation appeals process by allowing users to directly upload supporting evidence, such as images and text documents, to their violation appeals. This eliminates the need for...

Locker User Types allow administrators to categorize users specifically for the purpose of locker management. This enables flexible control over who can access and utilize certain locker areas or types, enhancing organizational efficiency and tailored access t...

User Departments allow administrators to categorize users based on their departmental affiliation within an organization. This feature enhances user management by enabling better organization, reporting, and potentially targeted communications or access contro...

Vehicle Plate Types allow administrators to categorize vehicles based on their official plate designation (e.g., Passenger, Commercial, Motorcycle). This feature is crucial for accurate vehicle identification, reporting, and aligning with specific parking or v...

Convenience Fees in OPSCOM allow administrators to add an additional flat-rate charge directly to user payments, managed entirely within the OPSCOM system. This feature provides flexibility to offset processing costs, incentivize certain payment methods, or co...

Dispatch Sources in OPSCOM allow administrators to define and categorize the origins of dispatch calls or events (e.g., "Phone Call," "Email," "Officer Initiated"). This feature enables better tracking of incident intake, facilitates efficient routing to relev...

The Merge Vehicles feature in OPSCOM allows administrators to combine two existing vehicle records into a single, unified record. This tool is invaluable for correcting duplicate entries, associating vehicles with their correct user profiles, and consolidating...

This article describes how to change your organization's display name. This global setting updates the name that appears on the public-facing website and on the screen of all connected handheld units. It also controls the name that appears at the top of violat...

Dispatch Categories allow administrators to define and classify the types of dispatchable events or incidents (e.g., "Parking Incident," "Security Alert," "Maintenance Request"). This feature is crucial for organizing dispatch logs, streamlining response proto...

OPSCOM's alarm system provides critical real-time notifications for specific events, such as a flagged vehicle being scanned or a user triggering a security alert. This article guides administrators on setting up the necessary permissions to view these alarms,...

User Types in OPSCOM categorize your system users (e.g., Student, Staff, Public) and control various aspects of their interaction with the system, including access to specific lots, available payment options, and the fields visible on their profile. Configurin...

OPSCOM allows administrators to configure user account creation preferences, choosing between immediate auto-login or requiring email verification upon registration. Understanding and setting this preference is crucial for managing your user base effectively, ...

Managing Payment Types allows administrators to control which payment methods are available throughout the system. This comprehensive control enables you to define new payment options, assign them to specific user types (e.g., Staff, Students, Public), and con...

Incident Categories and Sub-Categories in OPSCOM are used to define and classify incidents reported within the system. This feature allows administrators to organize incident types, control their visibility in reports, and manage associated checklists, ensurin...

Multi-Factor Authentication (MFA) adds a crucial second layer of security to user accounts in OPSCOM, significantly enhancing protection against unauthorized access. Currently, the primary method implemented is the use of one-time passwords (OTPs) sent via ema...

The Taxes configuration page in OPSCOM allows administrators to define and manage the tax percentages applied to payments made within the system. This feature is crucial for ensuring accurate tax calculation during checkout, maintaining compliance with local t...

IP Filtering in OPSCOM provides administrators with a robust security layer by restricting user access based on their device's IP (Internet Protocol) address. This feature enhances system security by ensuring that only authorized users from specified networks ...

The Admin Dashboard is the initial landing page presented to administrators upon logging into OPSCOM. This article guides administrators on how to modify and customize this landing page message, allowing organizations to display important and up-to-date inform...

Communication errors in OPSCOM, often manifested as "Communication Error" messages to users, typically occur when essential email "From" or "Reply-to" addresses are not correctly configured in the system settings. This article helps OPSCOM administrators ident...

Creating and managing administrator accounts in OPSCOM is essential for granting system access to staff, defining their responsibilities through roles, and maintaining secure and accurate user records. This article guides OPSCOM administrators through the proc...