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Sort Violations for Quick Access
OPS-COM allows administrators to customize the display order of Ticket Offence Items (violations) for quicker access, especially useful for frequently used offences. By strategically adding spaces to the beginning of offence names, you can control their sortin...
Email Headers and Footers
Email Headers and Footers in OPS-COM allow administrators to define and manage reusable layout components for system-generated emails. By customizing these elements, you can ensure consistent branding, provide essential contact information, and apply uniform s...
Manage Admin User Accounts
Creating and managing administrator accounts in OPS-COM is essential for granting system access to staff, defining their responsibilities through roles, and maintaining secure and accurate user records. This article guides OPS-COM administrators through the pr...
IP Filtering for Admin Users
IP Filtering in OPS-COM provides administrators with a robust security layer by restricting user access based on their device's IP (Internet Protocol) address. This feature enhances system security by ensuring that only authorized users from specified networks...
User Portal Branding and Setup
OPS-COM administrators can define global default branding for the User Portal. By configuring theĀ Default Site Logo and Default Site Header, you can ensure consistent branding and visual presentation across your OPS-COM User environment. Setup & Configuration...
Lot Groups Management
Lot Groups in OPS-COM allow administrators to logically group similar parking lots together, treating them as a single entity for certain configurations. This feature simplifies management by enabling shared settings like free parking time and vehicle count li...
Managing Ethnic Types
Ethnic Types in OPS-COM allows administrators to define and manage a picklist of ethnic classifications for use within incident reporting. This feature supports detailed demographic data collection for incidents, enabling organizations to analyze trends, ensur...
Managing Incident Categories and Sub-Categories
Incident Categories and Sub-Categories in OPS-COM are used to define and classify incidents reported within the system. This feature allows administrators to organize incident types, control their visibility in reports, and manage associated checklists, ensuri...
Managing Incident Flags
Incident Flags in OPS-COM allow administrators to create custom tags or labels that can be attached to incident reports. This feature is vital for quickly categorizing, highlighting, or drawing attention to specific characteristics of an incident, improving re...
Managing Incident Relations
Incident Relations in OPS-COM allows administrators to define specific types of connections or relationships between individuals involved in an incident (e.g., "Witness," "Victim," "Suspect," "Reporting Party"). This feature is crucial for accurately documenti...
Appeal Evidence Uploads Overview
The Appeal Evidence Uploads feature enhances the user experience and streamlines the violation appeals process by allowing users to directly upload supporting evidence, such as images and text documents, to their violation appeals. This eliminates the need for...
Locker User Types
Locker User Types allow administrators to categorize users specifically for the purpose of locker management. This enables flexible control over who can access and utilize certain locker areas or types, enhancing organizational efficiency and tailored access t...
Manage User Departments
User Departments allow administrators to categorize users based on their departmental affiliation within an organization. This feature enhances user management by enabling better organization, reporting, and potentially targeted communications or access contro...
Vehicle Plate Types
Vehicle Plate Types allow administrators to categorize vehicles based on their official plate designation (e.g., Passenger, Commercial, Motorcycle). This feature is crucial for accurate vehicle identification, reporting, and aligning with specific parking or v...
Managing Dispatch Categories
Dispatch CategoriesĀ allow administrators to define and classify the types of dispatchable events or incidents (e.g., "Parking Incident," "Security Alert," "Maintenance Request"). This feature is crucial for organizing dispatch logs, streamlining response proto...
Guide to System Settings
System Settings in OPS-COM provide administrators with comprehensive control over the core functionalities and behaviors of their application, primarily impacting the administrative side. This centralized configuration area allows for fine-tuning various compo...
Account Creation Preferences
OPS-COM allows administrators to configure user account creation preferences, choosing between immediate auto-login or requiring email verification upon registration. Understanding and setting this preference is crucial for managing your user base effectively,...
Managing Convenience Fees
Convenience Fees in OPS-COM allow administrators to add an additional flat-rate charge directly to user payments, managed entirely within the OPS-COM system. This feature provides flexibility to offset processing costs, incentivize certain payment methods, or ...
Managing Dispatch Sources
Dispatch Sources in OPS-COM allow administrators to define and categorize the origins of dispatch calls or events (e.g., "Phone Call," "Email," "Officer Initiated"). This feature enables better tracking of incident intake, facilitates efficient routing to rele...
Taxes
The Taxes configuration page in OPS-COM allows administrators to define and manage the tax percentages applied to payments made within the system. This feature is crucial for ensuring accurate tax calculation during checkout, maintaining compliance with local ...