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The Dispatch Sources feature allows administrators to define and categorize the origins of dispatch calls or events, such as a phone call, email, or an officer-initiated alert. Its primary purpose is to enable better tracking of incident intake, facilitate eff...

This feature allows administrators to update the organization's display name across the entire platform. Its primary purpose is to control the branding that appears on the public-facing parking portal, connected handheld units, and printed violation notices. T...

The Admin Dashboard landing page message feature allows organizations to display important, up-to-date information directly to their staff upon logging into the system. Its primary purpose is to centralize internal communications such as system updates, upcomi...

The OPSCOM alarm system provides critical real-time notifications for specific events, such as when a flagged vehicle is scanned or a user triggers a security alert. Its primary purpose is to help administrators and field officers rapidly identify and respond ...

The Managing Payment Types feature allows administrators to control which payment methods are available throughout the system. Its primary purpose is to enable organizations to define new payment options, assign them to specific user types (e.g., Staff, Studen...

The Appeal Evidence Uploads feature allows users to directly attach supporting files, such as images and text documents, to their violation appeals. Its primary purpose is to centralize all appeal-related information within the system, eliminating the need for...

The Managing Convenience Fees feature allows administrators to add an additional flat-rate charge directly to user payments, managed entirely within the system. Its primary purpose is to provide flexibility to offset processing costs, incentivize certain payme...

The Email Alert List feature allows administrators to define a specific set of email addresses that will receive automated warning notifications from the system. Its primary purpose is to ensure that designated personnel are promptly alerted to important syste...

The Manage Email Warnings feature allows administrators to define and manage a list of email addresses that will receive critical system alerts. Its primary purpose is to ensure that designated personnel are promptly notified of important events, such as secur...

The Manage Admin User Accounts feature provides the tools necessary to create, modify, and disable administrator profiles within the system. Its primary purpose is to grant secure backend access to staff, define their specific responsibilities through assigned...

The Email Headers and Footers feature allows administrators to define and manage reusable layout components for system-generated emails. Its primary purpose is to ensure consistent organizational branding, provide essential contact information, and apply unifo...

The Manage Locations feature allows administrators to define and organize various physical locations relevant to your operations, such as buildings, parking areas, or specific points of interest. Its primary purpose is to provide clear geographical context wit...

The Taxes feature allows administrators to define and manage the tax percentages applied to payments made within the system. Its primary purpose is to ensure accurate tax calculation during checkout, maintain compliance with local tax regulations, and provide ...

The Vehicle Plate Types feature allows administrators to categorize vehicles based on their official plate designation, such as Passenger, Commercial, or Motorcycle. Its primary purpose is to ensure accurate vehicle identification, improve reporting, and align...

The Roles and Permissions feature provides granular control over what administrative users can access and do within the system. Its primary purpose is to allow administrators to define specific responsibilities, enhance security, and streamline operations by e...

The Administrator Groups feature allows organizations to organize backend users into logical teams or departments. Its primary purpose is to simplify system management by enabling you to apply specific settings, distribute communications, or assign tasks to ...

The IP Filtering feature provides a robust security layer by restricting backend access based on a user's specific Internet Protocol (IP) address. Its primary purpose is to enhance system security by ensuring that only authorized users from specified networks ...

The System Settings feature provides administrators with comprehensive control over the core functionalities and behaviors of the application. Its primary purpose is to allow for the centralized configuration and fine-tuning of various components, including se...

This article outlines the process for identifying and resolving email server communication errors within the system. Its primary purpose is to help administrators fix incorrect or missing "From" and "Reply-to" email addresses so that automated system communica...

The Account Creation Preferences feature allows administrators to choose between granting users immediate portal access or requiring explicit email verification upon registration. Its primary purpose is to balance user convenience with system security and data...