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Incident Categories and Sub-Categories in OPS-COM are used to define and classify incidents reported within the system. This feature allows administrators to organize incident types, control their visibility in reports, and manage associated checklists, ensuri...

Improvements NEW Feature - We're excited to introduce enhanced Incident Distribution, empowering you to effortlessly share critical incident reports, manage recipient lists with ease, and streamline your communications. New - A new setting has been created...

This article describes the Incident Distribution feature, which allows dispatchers to email incident details directly to pre-configured user groups. Its primary purpose is to streamline communication and enable faster response times by eliminating the need to ...

This article describes how to change your organization's display name. This global setting updates the name that appears on the public-facing website and on the screen of all connected handheld units. It also controls the name that appears at the top of violat...

This article describes the feature that allows users to unsubscribe from non-essential email communications. This feature aims to improve user experience, ensure compliance with data privacy regulations, and reduce the volume of manual unsubscribe requests. S...

This article describes the Flex Dollar and Payroll Deduction feature, a specialized payment method for handling partial payments with credits. This feature allows your users to apply a pre-defined amount of flex dollars towards a permit purchase, with the syst...

It provides a comprehensive overview of the Boot Management and Self-Release System. This feature allows enforcement officers to apply a physical boot to a vehicle and enables the vehicle owner to pay their violation(s) and receive a release code via email to ...

INVENTORY CONTENTS Tablet (Handheld) PL8RDR Computer SurVision Picopak Camera LAN Antennas OPS-COM Wireless Connection Antennas LPR Power/Data Cord Mob...

The PL8RDR - (license plate reader computer) Powering the PL8RDR There are two options for powering the PL8RDR. Option #1:  Using the vehicle power adapter. Option #2: Using a wall plug. The set-up instructions are the same between options...

Select the OPS-COM app in the top-left corner of the screen, as shown below. Log in with your OPS-COM admin username and password. For this demo, use: Username: trial-demo-user Password: hC8~1H0o

The OPS-COM Parking Validation Enforcement App can be downloaded from the Apple Store or the Google Play Store. If in doubt you can search for the OPS-COM Parking Validation app in the Google Play or Apple Store and when viewing the details of the application...

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This article explains how to use the Search Vehicles function on the OPS-COM for Android application. This feature is the primary tool for field personnel to look up vehicle information by license plate or VIN, verify parking permit status, and initiate enforc...

This article is a continuation of the Vehicle Search and explains how to interpret the results after looking up a vehicle. Understanding the information presented is crucial for verifying parking rights, reviewing a vehicle's history, and making informed enfor...

Improvements WISHLIST Fulfilled - You asked for it, we listened! Users can now upload supporting evidence directly to their violation appeal! Bug Fixes Fixed an issue preventing the police occurrence number from saving correctly within inciden...

Only tickets marked Critical will trigger the after hours notification process. Please note, Critical is defined as a system outage or impact that threatens immediate work stoppage or production is proceeding in a significantly impaired fashion. If your issue ...

API access is a paid feature and must be granted by OPS-COM. Email your Account Executive to negotiate access.  Use this API to obtain details related to a plate.  Plate details include permits, alerts and DNTT status. Make sure you set the HTTP Content-Type...

Phase 1 (estimate: 2 weeks) After we receive your signed contract, we’ll kick off your project with a Google Meet to get a deeper understanding of your specific needs and requirements. We encourage you to invite other relevant team members to this discovery c...

A delightful and seamless deployment is a team effort. To ensure the system meets all your unique needs and covers all your business processes, your organization and the OperationsCommander team will bring together key players. We believe this collaborative ap...

Download a WIFI Analyzer Application This app could be installed on a cell phone and it allows you to take a measure of wifi strength and source as far as channel.The app we recommend is a product of the company VREM Software Group and is called...