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The Incident Distribution feature allows dispatchers to email incident details directly to pre-configured user groups. Its primary purpose is to streamline communication and enable faster response times by eliminating the need to manually copy information to e...

This feature allows administrators to update the organization's display name across the entire platform. Its primary purpose is to control the branding that appears on the public-facing parking portal, connected handheld units, and printed violation notices. T...

The Email Notification Opt Out feature allows users to easily unsubscribe from non-essential email communications. Its primary purpose is to improve the overall user experience, ensure compliance with strict data privacy regulations, and significantly reduce t...

The Flex Dollar and Payroll Deduction feature allows administrators to offer a specialized payment method for handling partial permit payments with internal credits. Its primary purpose is to enable users to apply a pre-defined amount of flex dollars towards a...

This article provides a comprehensive overview of the Boot Management and Self-Release System. This feature allows enforcement officers to apply a physical boot to a vehicle and enables the vehicle owner to pay their violation(s) and receive a release code via...

INVENTORY CONTENTS Tablet (Handheld) PL8RDR Computer SurVision Picopak Camera LAN Antennas OPSCOM Wireless Connection Antennas LPR Power/Data Cord Mobi...

The PL8RDR - (license plate reader computer) Powering the PL8RDR There are two options for powering the PL8RDR. Option #1:  Using the vehicle power adapter. Option #2: Using a wall plug. The set-up instructions are the same between options...

Select the OPSCOM app on your device. Log in with your OPSCOM admin username and password. For this demo, use: Username: trial-demo-user Password: hC8~1H0o

The Locate OPSCOM Enforce App Version guide details how to easily find the current software version and unique handheld identifier for your mobile enforcement device. Its primary purpose is to help administrators and enforcement staff quickly verify that their...

This article will provide comprehensive training materials, including slide presentations and video tutorials, for the OPS-COM Ionic handheld application. These resources are designed to help OPS-COM administrators and enforcement personnel effectively navigat...

The Search Vehicles function on the OPSCOM enforcement application is the primary tool for field personnel to look up vehicle information by license plate or VIN, verify parking permit status, and initiate enforcement actions. Its primary purpose is to allow e...

The Search Vehicle Results screen allows field personnel to interpret the information returned after looking up a specific vehicle. Its primary purpose is to help officers verify parking rights, review a vehicle's history, and make informed enforcement decisio...

Improvements WISHLIST Fulfilled - You asked for it, we listened! Users can now upload supporting evidence directly to their violation appeal! Bug Fixes Fixed an issue preventing the police occurrence number from saving correctly within inciden...

Only tickets marked Critical will trigger the after hours notification process. Please note, Critical is defined as a system outage or impact that threatens immediate work stoppage or production is proceeding in a significantly impaired fashion. If your issue ...

API access is a paid feature and must be granted by OPSCOM. Email your Account Executive to negotiate access.  Use this API to obtain details related to a plate.  Plate details include permits, alerts and DNTT status. Make sure you set the HTTP Content-Type ...

This article outlines the standard 12-week enterprise onboarding process for new OPS-COM clients. It provides an overview of the project phases, from initial discovery through to the final live launch, ensuring administrators understand their responsibilities ...

This article outlines the initial administrative requirements and collaborative team structure for new enterprise deployments. Its primary purpose is to help OPS-COM administrators and project leads understand their responsibilities to ensure a seamless system...

The Testing Your WIFI Connection guide provides instructions for measuring Wi-Fi signal strength and channel congestion using a mobile application. Its primary purpose is to help identify and troubleshoot connectivity issues that may cause signal drops for mob...

This article outlines the OPSCOM integration process with PeopleSoft, designed for administrators at organizations using PeopleSoft for student and staff account management. The integration uses a scheduled SFTP data transfer to place or release account holds ...

The Managing User Email Preferences feature allows end-users to opt out of non-essential email communications directly from their portal. Its primary purpose is to improve the user experience, ensure compliance with data privacy regulations, and reduce manual ...