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The Daily Payments - Itemized page can be found under Payments -> Daily Payments - Itemized. On this page your can filter for submitted or processed payments based on a date range and payment type: Two options for excel export exist: Export to Excel...

Overview All internal communications, including mass and automatic messages sent by the system, are now able to be viewed from user profiles.  The history page now lists each message sent, making it easy to track that emails have been received by their inten...

Searching for an Invoice First, navigate to the invoice search page. The page can be found under the menu tree: Permits -> Invoice Search This will open the invoice search page. There are a list of search criteria presented that can be used to filte...

Cancelling an Invoice If a company would like users removed or changes made after the invoice has been issued, the invoice must first be cancelled from the Invoice Search page. The page can be found under the menu tree: Permits -> Invoice Search If n...

Re-Sending an Invoice In some cases, it may be necessary to re-send an invoice. For example, if the client mistakenly deleted the email, the admin can search up the original invoice and send it again. There are two different methods through which this can ...

To configure a lot to work with the HotSpot app, you must configure a zone for any lot where you want this service to be available. Once a zone is associated with a lot or multiple lots, any user purchasing a permit through HotSpot would be valid in all lots a...

Introduction ParkMobile is a service that offers on-demand parking payments, similar to HotSpot. A system task is run at regular intervals to retrieve permits from the ParkMobile API, which are then stored in the local site as temporary permits. Authorizati...

As do many, we take security very seriously!  We understand that the data we have been entrusted with is data which our clients have also been entrusted with.  We always ensure that we go well above and beyond the requirements and standards for safe secure sto...

Overview Mistall is a service that is used to count cars in a physical lot, using cameras to track vehicles as they enter and exit the lot. Within the OPS-COM system, each Mistall lot is associated to a Lot Group. Mistall Credentials See Support/Development...

New to OPS-COM and you need a little guidance as to what messaging needs your attention? This article explains the items to look at in order of importance. The Setup Checklist The setup checklist guides new users through the important process of setting up...

OPS-COM supports the use of vanity URLs to keep your branding consistent for all your clients. This is a simple process. Not all service levels include this option and there could be fees associated with the setup. Please contact your Sales Representative for...

Sending email from OPS-COM is a key element of communicating with your clients.  This article offers information related to the setup of a mail sending domain on our preferred mail partner Mailgun Simple SPF Security Add the following to your SPF record (in ...

Preview spaces exist to allow clients to test or stage changes to their system. The preview spaces are secured in the same manner as our production/live systems though they exist in a testing environment. Preview sites are automatically deleted after 7 days o...

For clients that cannot take advantage of our User Import APIs, our SFTP Managed User Import allows you to import users into our system through an encrypted SFTP client. Any users that have failed to be imported will be put into a .csv file and sent to you by ...

Depending on various client project requirements you or your I.T. department may require server IP addresses. For example, there may be IP restrictions or traffic routing requirements where an IP address is required. The IPs listed here are egress traffic. ...

Many customers wish to port over existing data when they purchase the OperationsCommander system. Data imports can be complicated but they start with a clear understanding of what is needed and clean data. A Data Import may have been included with your system ...

Introduction Multi-factor authentication, or MFA, adds a second layer of security to a user’s account. Currently, the only method of MFA implemented is using one-time passwords sent via email. One-Time Passwords The one-time password is a randomly-generated...

User-Side A user can enable the use of one-time passwords from the security page, which was formerly the passwords page.                                               The security setting in the menu. If MFA is enabled on th...

API error codes indicate a failure while communicating with the OPS-COM API. Example Error Content-Type: application/json {     "ErrorCode": 9001,     "ErrorMessage": "API Token is missing from the request." } Error Codes Erro...

The OPS-COM Controller provides a simple JSON based API to integrate with. Clients use this API to gather stats on permits pushed into OPS-COM. Make sure you set the HTTP Content-Type header to be application/json. Making API Requests           Raw Request:...