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Using Permit Proration
Proration is a permission that can be given to an admin user. It allows them to sell a permit to a user that is valid for a shorter portion of the active sales window and have the system adjust the cost of the permit accordingly. A good example is a student pa...
Lot Groups Management
Lot Groups in OPS-COM allow administrators to logically group similar parking lots together, treating them as a single entity for certain configurations. This feature simplifies management by enabling shared settings like free parking time and vehicle count li...
Planning Lot Groups and Lot Zones
Lot Groups allows you to group similar lots together to be seen as a single entity in OPS-COM. A lot may only belong to one group. A lot group is not required, it exists to allow similar lots. A Lot Zone is a grouping mechanism allowing validation parameters ...
Permit Allocations
Adding Permits to a Lot Single Allocate Archiving and Restoring Permits
Adding Permits to a Lot (Allocation)
This article outlines the process for OPS-COM administrators to add permits to specific parking lots. Permits can be added individually, as a sequential range, or with custom prefixes/postfixes, enabling efficient management of your permit inventory and ensuri...
Single Allocate
This allows you to add individual permits to lots instead of adding an entire range as in the previous section. Quick Steps: Hover over Parking Management then Lot Administration and Select Allocate. Find the lot to add the permit to. Click Add Permits T...
Archiving and Restoring Permits
Lot Allocation allows you to remove and restore permits in any given lot. Permits are removed through archiving. Archived permits are not permanently deleted and can be restored from their archived state. Quick Steps: Hover over Parking Management then Lot...
Setting Up A Lot To Be Visible and Available To The End User
This article outlines the six critical factors that determine a lot's visibility and availability to end-users when they are purchasing permits in OPS-COM. Understanding and configuring these settings correctly is essential for OPS-COM administrators to ensure...
Setup Lots to Use Text2ParkMe
Text2ParkMe (T2P) allows users to pay for temporary parking via SMS (text) messaging. Text2ParkMe will also send out reminders when their parking time is about to expire and allow users the option to extend their parking time. Text messaging fees do apply base...
Permit Sales Window Management
Permit Sales Windows in OPS-COM define the specific timeframes during which parking permits can be purchased and when they are valid. This article guides OPS-COM administrators through the process of creating and activating new permit sales windows, ensuring t...
Feature Overview - Rollover/Renew Permits
Permit rollovers, also referred to as renewals, describe the process of transitioning an existing permit from its current, expiring validity period to a subsequent, new sales window. This procedure effectively establishes a new duration for which the permit re...
Enabling Permit Rollovers without Previous Payment
Hover over the System Config menu and click System Settings. The 'Manage System Settings' window is displayed. Click Permits and disable the checkbox next to 'Require Payment for Rollovers'. This setting will be on by default. Click the 'Save Setti...
Preventing Permit Rollover after Cancellation
Purchase a permit as an Administrator for any user. Locate the permit on the Profile page and click the permit button to reveal the Parking Permit Information window. Change the Rollover State to Prevent Rollover. Enter a comment to explain why you are ch...
Rollover: Auto Selection and Automatically Processing Payments
Using Credit Cards on File to Purchase Recurring Permits There are two prerequisites to this function working correctly for credit card purchases on rollover. The user must have a valid credit card registered in the system, and the card must be designated as ...
Company Permit Report
In Parking Management, hover over Permit Management and click Reports then Company Permit Report. The Company Permit Report screen will display. You can filter by Processed On/Active on dates or by Company. Enable the check box if you want to show archi...
Using the Basic Waitlist Report
The Basic Waitlist Report provides OPS-COM administrators with a centralized view of all users currently on waiting lists, organized by parking lot. This report is a crucial tool for managing demand, enabling easy access to user profiles, facilitating communic...
Awaiting Payment - Permits
This article describes the Permits Awaiting Payment report, a tool used to manage and communicate with users who have pending permit payments. Its primary purpose is to provide administrators with a centralized view of unpaid permit reservations and offer tool...
Student Permit and Postal Export
1. In Parking Management, hover over the 'Permit Management' icon and click 'Student Permit and Postal Export'. 2. This will bring up the Student Permit and Postal Code Report page. Enter the start date and end date for the report you want to generate. Sele...
Permit Sales by Lot by Month
1. In Parking Management, hover over the 'Permit Management' icon and click 'Reports' then 'Permit Sales by Lot by Month'. 2. The 'Permit Sales by Lot by Month' screen will display. The current month will automatically be displayed, but you can choose the m...
Detailed Permit Sales Report by Lot
Hover over Parking Management, Reports and click Detailed Permit Sales Report. The Detailed Permit Sales Report by Lot search screen will display. Enter the date range you wish to report on. In this example we are looking at the month of October 2018. ...