Awaiting Payment (Lockers)
This article describes the Lockers Awaiting Payment report, a tool used to manage and communicate with users who have pending locker payments. Its primary purpose is to provide administrators with a centralized view of unpaid locker reservations and offer tools for sending payment reminders. This guide is intended for OPS-COM administrators.
Using this Feature
The report allows administrators to filter for users with unpaid locker reservations and provides several tools for communication and management.
Generating the Report
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Go to Locker Management and click Awaiting Payment.
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On the Lockers Awaiting Payment page, use the drop-down menus to filter by Locker Area and select a Sort Type (e.g., by building area, by user).
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Click the Search button to generate the list.
Available Actions and Buttons
The report provides several actions for managing the listed users and their lockers:
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Email Listed Users: Click this button to send a single, bulk email to all users displayed in the search results.
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Envelope Icon: Click the envelope icon in a user's row to send an email to that individual user only.
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Username: Click a user's name to navigate directly to their user profile page.
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Locker Number: Click the locker number to open a pop-up window with the locker's details. You can update fields like Condition and add Comments. Click Update Locker to save changes.
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Building Area: If applicable, click the link in the Building Area column to view or edit details about that location. Click Update this Area to save any changes.
Best Practices & Considerations
- Use the Email Listed Users button to send out periodic payment reminders. This can help reduce the number of abandoned reservations and ensure timely payment.