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The Incident Distribution feature allows dispatchers to email incident details directly to pre-configured user groups. Its primary purpose is to streamline communication and enable faster response times by eliminating the need to manually copy information to e...

This feature allows administrators to update the organization's display name across the entire platform. Its primary purpose is to control the branding that appears on the public-facing parking portal, connected handheld units, and printed violation notices. T...

The Email Notification Opt Out feature allows users to easily unsubscribe from non-essential email communications. Its primary purpose is to improve the overall user experience, ensure compliance with strict data privacy regulations, and significantly reduce t...

The Flex Dollar and Payroll Deduction feature allows administrators to offer a specialized payment method for handling partial permit payments with internal credits. Its primary purpose is to enable users to apply a pre-defined amount of flex dollars towards a...

This article provides a comprehensive overview of the Boot Management and Self-Release System. This feature allows enforcement officers to apply a physical boot to a vehicle and enables the vehicle owner to pay their violation(s) and receive a release code via...

The Locate OPSCOM Enforce App Version guide details how to easily find the current software version and unique handheld identifier for your mobile enforcement device. Its primary purpose is to help administrators and enforcement staff quickly verify that their...

This article will provide comprehensive training materials, including slide presentations and video tutorials, for the OPS-COM Ionic handheld application. These resources are designed to help OPS-COM administrators and enforcement personnel effectively navigat...

The Search Vehicles function on the OPSCOM enforcement application is the primary tool for field personnel to look up vehicle information by license plate or VIN, verify parking permit status, and initiate enforcement actions. Its primary purpose is to allow e...

The Search Vehicle Results screen allows field personnel to interpret the information returned after looking up a specific vehicle. Its primary purpose is to help officers verify parking rights, review a vehicle's history, and make informed enforcement decisio...

The Testing Your WIFI Connection guide provides instructions for measuring Wi-Fi signal strength and channel congestion using a mobile application. Its primary purpose is to help identify and troubleshoot connectivity issues that may cause signal drops for mob...

This article outlines the OPSCOM integration process with PeopleSoft, designed for administrators at organizations using PeopleSoft for student and staff account management. The integration uses a scheduled SFTP data transfer to place or release account holds ...

The Managing User Email Preferences feature allows end-users to opt out of non-essential email communications directly from their portal. Its primary purpose is to improve the user experience, ensure compliance with data privacy regulations, and reduce manual ...

The Self Release Boot System allows vehicle owners to pay for a parking violation associated with a vehicle boot and instantly receive a release code to remove the device themselves. Its primary purpose is to offer a fast, self-service resolution for parking v...

The Violations and Chalking features in the OPSCOM Enforce app allow field personnel to issue citations directly to individuals or vehicles and utilize virtual chalking for time-limit enforcement. Its primary purpose is to streamline the enforcement process, e...

Virtual chalking (or e-chalking) is an electronic process in the OPSCOM Enforce app that precisely mirrors the manual chalking of a vehicle's tire to monitor parking durations. Its primary purpose is to help enforcement officers efficiently track time-limited ...

The Plate Capture feature utilizes Optical Character Recognition (OCR) to allow parking enforcement officers to search vehicle license plates using the camera on their mobile device. Its primary purpose is to expedite the vehicle lookup process in the field, r...

The Reprint Violation feature allows enforcement officers to print a duplicate copy of a previously issued parking ticket directly from their handheld device. Its primary purpose is to help quickly replace damaged, lost, or misprinted citations while officers ...

The Legacy Zebra Printer Configuration Android process allows administrators and field officers to connect Zebra mobile printers to Android devices for use with the legacy OPSCOM Parking Enforcement application. Its primary purpose is to establish proper commu...

The custom colors feature allows administrators to modify the primary and secondary colors of the User Side interface. Its primary purpose is to align the visual appearance of the public-facing parking portal with your organization's official branding. This ar...

Multi-Factor Authentication (MFA) provides a critical layer of security for OPSCOM administrator accounts by requiring an email-delivered One-Time Password (OTP). Its primary purpose is to significantly strengthen account protection and prevent unauthorized ac...