QR Code User Experience

The QR Code User Experience allows parkers to quickly purchase a permit for a specific lot by scanning a physical QR code. This feature provides a streamlined checkout process for OPS-COM administrators to offer both guest parkers and registered users, facilitating rapid payments via mobile devices.

Setup and Configuration

To enable this experience, administrators must ensure the following configurations are met:

Generate QR Codes: Unique codes or direct links must be generated for each parking lot. Instructions for this can be found on the Lot Administration page.
Payment Integration: A payment provider (e.g., EdgeExpress) must be active and integrated.
User Accounts: To utilize the accelerated checkout for registered users, ensure the User Login functionality is enabled in system settings.

Using this Feature

The workflow varies slightly depending on whether the parker is a guest or a logged-in user.

Guest Checkout

Tap the QR code link or scan the physical code using a mobile device camera.
Tap the Accept button when prompted by the Guest Disclaimer.
Enter the vehicle information in the Vehicle Plate field.
Tap the Duration drop-down menu and select the length of stay.
Tap the Payment Method drop-down menu and choose the supported provider.
Tap Make Payment after entering credit card details on the secure payment page.

Registered User Checkout (Accelerated)

Tap the QR code link or scan the code while logged into the User Portal.
Review the pre-populated vehicle and payment information retrieved from your stored account details.
Tap the Duration drop-down menu to choose your stay length.
Tap the Make Payment button to complete the transaction instantly using stored tokens from the payment processor.

Logged-in users experience a significantly faster checkout as the system automatically pulls stored Vehicle Plates and Payment Profiles, removing the need for manual data entry.

Key Information Displayed

Lot Selection: Since the QR code is lot-specific, the lot is pre-selected and displayed at the top of the page.
Transaction Record: An on-screen confirmation appears immediately following a successful payment.
User Receipt: A receipt is automatically generated and sent to the user's registered email address (or the one they are required to enter on checkout, as a guest user.

Best Practices and Considerations

Encourage user registration to allow parkers to take advantage of the accelerated checkout, which reduces friction and improves compliance.
Verify physical signage regularly to ensure QR codes are legible and linked to the correct, active lot in the system.
Business Rules: Organizations should establish a policy for managing guest refunds, as these transactions are not tied to a permanent user profile in the same way as registered accounts.