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Creating a Violation on the Admin Portal

Entering

Manual Violation Entry in OPS-COM allows administrators to record violations directly into the system via the web interface. This feature is crucial for digitally logging hand-written tickets, or citations created with a laptop instead of a handheld device, ensuring all violation data is centralized for tracking, reporting, and court purposes.

Using this Feature

Offence types can apply to a Vehicle, a Person or both. Refer to this wiki article for information about setting up your Offence Type items.  

Enter a Violation

for a Vehicle

  1. Hover over the Violations icon, and click Violation EntryEntry. .

    image.png



    The Enter Basic Violation Information screen isprovides displayed. The numberedseveral fields areand explainedoptions below:

    to

    detail the violation.

  2. Enter all known information into the provided fields:
    • #1Ticket Writer - Admin user who is issuing the ticket.
    • Ticket Number, if Auto Generated is enabled, ticket numbers will be automatically generated by the system.
    • Ticket Category from the dropdown list.
  3. Click the Toggle More Options button to show:
    • Spoiled -: This is used to cancel a manual ticket.ticket. ThisEnabling this allows incrementally numbered paper violations to be accounted for.

      for

      #2 - Auto Generated - Ticket numbers can now be Auto Generatedeven if thisthey checkboxare isnot enabled.

      issued

      (e.g., if a physical ticket was ruined).

    • #3 - Warning -: All violations can now be issued as a warning by enabling the 'Warning'this checkbox. You will no longer need to pick 'Warning'"Warning" as a separate Ticket Type.

    • #4Towing: andif #5there -is Vehiclea ortowing Person - Ifcharge you havewould enter the featuresdollar enabledamount youhere.
      • can
    issue
    4. a
  4. Search violation to a Vehicle or a Person.


    image.png



    Enter all known information in the fields provided.Vehicles: Click the Search Vehicles button to find vehicle information byusing the license plate or VIN number. You

      can choose a vehicle or add a new one from
    • From the Searchsearch area. There are a number of actionsresults, you can take from this screen.

      can:
      • If you clickClick the Plate number,number you willto select and associate that vehicle with the vehicle.violation.
      • If you clickClick the PencilEdit youbutton canto edit the vehicle details if needed.
      • If you clickClick the Permit youicon canto look atview the Permitpermit details for the vehicle.
      • If you clickClick the Red Flag,Flag youicon canto view Alarms related to this individual. Note,(This this willis only be available if you have the Alarms featuresfeature enabled.is enabled).
      • If you clickClick the Red Alerts button,button you canto see the Incident Alerts associated with this individual. Note,(This this willis only be available if the Incidents feature is turned on).
    • If the vehicle does not exist in the system, you will have the Incidentsoption featuresto turnedadd on.a new vehicle. This is crucial for logging hard-copy or anonymous tickets.

  5. Enter the image.pngLocation

    from



    the

    dropdown list, the Offences you are issuing, the Comments if any can also be added. 

  6. Add any pictures as evidence by using the Attachments button.
  7. After you have selectedselecting the correct fields click the Enter Violation button to proceed.

    Entering and Confirmingassociating Violationa Information

    vehicle/person,

    The Enter Violation Information screen is displayed. Allowing the Administrator to enter more details about the Violation. 


    image.png



    Clickclick the Record this Violation button.

    8. The
  8. On Confirmthe next screen, confirm your violation details by clicking the Record this Violation Informationbutton, screen is displayed. Verify the details are correct andor click the Information Correctback button to saveon the violation.

    browser

    image.png

    to


    make

    Violationchanges.

    9. Entry Completed

  9. Once you have submitted the violationviolation, the Violation Entry Complete screen will appear. From here, you have options to:

    • Print: Print a copy of the violation.
    • View: View the newly entered violation's details.
    • Search Violations: Navigate to the Violation EntrySearch Completepage screento find other violations.
    • Search Recent Violations: Recent tickets you have entered will appearshow whereup here.
    • Enter Another violation

image.png

Enter a Violation for a Person
  1. Follow steps 1-3 as above.
  2. Search Person: Enable the Failed to Identify checkbox if the person refuses to give you cantheir chooseID and to print,identify view,themselves. If you do have User details, click the Search Users button to find the user by Name, Student or Employee number, or Drivers License.
    • From the search violations.results,

      you can:
      • Click the Select button associate that user with the violation.
      • Click the Pencil icon to edit the user details if needed.
      • Click the Permit icon to view the permit details for the vehicle.
      • Click the Red Flag icon to view Alarms related to this individual. (This is only available if the Alarms feature is enabled).
      • Click the Red Alerts button to see Incident Alerts associated with this individual. (This is only available if the Incidents feature is turned on).
    • If the user does not exist in the system, you will have the option to add a new user. 
  3. Follow steps 5-9 to record this violation

Some Offence types will require both a vehicle and a person to be added. 

image.png

Manually Entering Hard Copy or Anonymous Ticket 
Tickets

SearchingThe manual violation entry process allows for entering tickets that do not have an associated user profile or are hard-copy tickets.

  • By searching for a vehicle that does not yet exist in the system will allowsystem, you tocan write an anonymous ticket to that plate or to transcribe harddetails from hard-copied tickets withthat have no users.linked user.
  • The usersystem cantypically thenallows users to navigate to the login screen and pay for thesuch tickettickets using OPS-COM Quick Pay/Guest Payments without loggingneeding to log in.

image.png

Best Practices & Considerations

  • Accuracy is Paramount: When manually entering violations, ensure all information (plate, location, date, time, offence, fine) is precisely transcribed from the hard copy or incident details to maintain data integrity for tracking and court purposes.
  • Utilize "Spoiled" Option: If you are using pre-numbered paper tickets, consistently use the Spoiled checkbox in OPS-COM for any physical tickets that were not issued, to maintain an accurate audit trail of all ticket numbers.
  • Leverage Warning Feature: Use the Warning checkbox to issue non-fine warnings, which can be useful for educating parkers or for first-time offenders.
  • Vehicle vs. Person Violations: Understand when to apply a violation to a Vehicle versus a Person based on the nature of the offence and your organizational policies.
  • Comprehensive Linking: Ensure all relevant photos and documents from your PC are uploaded and linked to the digital violation record for a complete court-ready package.
  • Training: Train staff thoroughly on the manual entry process, especially regarding correct data fields, vehicle/person selection, and the use of "Spoiled" and "Warning" features.
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