Primary Driver

Why

Quick isSteps:

there

a Primary Driver?

The Primary Driver will receive communication from the system such as violation notices. There is a nightly script that runs which will designate primary driver to any vehicle that has been added to the system.  If there is no Primary Driver on a vehicle when an appeal is launched, the person launching the appeal will be automatically designated as the Primary Driver.

Who is the Primary Driver?

To access and edit the Primary Driver setting for a vehicle.

Go to the user's profile and click the Vehicles tab.

Find If anythe vehicle has more than one driver associated, you will see a list of users as indicated in the screenshot.  The current Primary Driver is indicated in bold text.

Edit a Primary Driver

To edit the Primary Driver informationand click on the Plate linklink.

to access

In the Edit Vehicle screen.

popup,

Inselect the EditPrimary VehicleDriver popupdropdown.

screen you will see

Choose the primarynew driverPrimary field.Driver This is a drop down menu that allows you to select one offrom the associatedlist.

drivers as the Primary Driver.

Click on the field to access the drop down list. In our example here we are switching the primary driver from Jrockwood to Mashbury.

Once you have selected your preferred Primary Driver click on Update Vehicle to savesave.

your choice.

Notice now

Verify that the listingcorrect has Mashbury as the Primary Driver.

Troubleshooting Tip

In some rare cases there are legacy records that might have multiple Primary Drivers associated to the same vehicle. In cases like this, you can resolve the issue by going through the steps described above. By setting the Primary Driver throughis thislisted.

tool the system will take the latest selected driver as the preferred Primary Driver and remove the designation from any other driver in the system.

Signs you have two Primary Drivers

If there are two or more Primary Drivers designated for a single vehicle it could cause violations to appear duplicated in the payments screen. If you are experiencing duplication in violations please check the Primary Driver status for the vehicle as a first step to resolving the issue.