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Edit Primary Driver

The designation Primary Driver is put in place to identify the owner of the vehicle in most cases. A vehicle can be in the system under two or more user profiles but there should only be one primary driver per vehicle.

Why is there a Primary Driver? The Primary Driver will receive important communications about the vehicle such as violation notices. A nightly script assigns a Primary Driver to any vehicle added to the system. If there is no Primary Driver on a vehicle when an appeal is submitted, the person submitting the appeal will automatically be set as theĀ Primary Driver.

Quick Steps:
  1. Hover overĀ User ManagementĀ and Click User Search.
  2. Search for the user using either aĀ name,Ā username,Ā emailĀ orĀ account number.
  3. Click on that user'sĀ usernameĀ to enter that user'sĀ Profile Page.
  4. Click on the VehiclesĀ tab.
  5. Find the vehicle and click the Plate button.
  6. In the Edit Vehicle popup, select the Primary Driver dropdown, if the vehicle has more than one driver.
  7. Choose the new Primary Driver from the list.
  8. ClickĀ Update Vehicle to save.
Step-by-Step Instructions:
  1. Ā Navigate to User Search: Hover overĀ User ManagementĀ and Click User Search.
  2. Search for a user: Search for the user using either aĀ name,Ā username,Ā emailĀ orĀ account number.
  3. Navigate to Vehicles tab: Go to the user's profile and click theĀ Vehicles tab.
  4. Navigate to Edit Vehicle screen: To change the Primary Driver, click on the Plate link to open the Edit Vehicle screen.
  5. Locate Primary Driver: In the Edit Vehicle popup, locate the Primary Driver field, which is a dropdown menu.Ā If the vehicle has more than one driver, you'll see a list of drivers. The current Primary Driver will be highlighted in bold.
  6. Choose a new Primary Driver: Click the dropdown to choose a new Primary Driver from the list.
  7. Save changes: After selecting the new driver, click Update Vehicle to save the changes.
  8. Confirm changes: The Primary Driver will now be updated, and the new driver will be displayed as the primary driver in bold. Verify that the correctĀ Primary Driver is listed.

Occasionally, there might be legacy records where multiple Primary Drivers are associated with the same vehicle. To fix this, follow the steps above to select the correct Primary Driver. The system will automatically remove any other Primary Driver designations.

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