User Profile Overview

The User Profile Landing Page isin theOPS-COM firstserves pageas youan areadministrator's presentedcentral withdashboard when accessingfor a user's profile.comprehensive Itinformation isand current activity. This page offers a quick reference dashboardview, enabling efficient access and management of theuser details, associated vehicles, violations, permits, and other crucial historical data.

Using this Feature

1. To navigate quickly to a user's profileprofile, informationyou andcan currentuse user history.

   Quick Steps:     

      Usingthe Quick Search function or hover over User Management>, and click User Search.

you can quickly
2. Locate and easilyselect navigatea touser, and the user'sUser profile.
   Profile

   Overview page will be displayed. This page provides various sections and actions for managing user data and viewing their history.

Editing a User's Profile

•  Click Edit in Basic Profile

Information.

   Adding or Editing Vehicles

1.           Click Edit in Vehicles to add, remove, or edit vehicle details.

   Logging in as a User

•           Click Login as user from the User Profile page. This will launch a new browser window and log you in as the selected user with all the functionality associated with that user. (Ensure Auto Login is set in System Settings)

   View Additional Information

•            Access vehicles, alarms, violations, active permits, and uploaded files from the dashboard. If any warnings or alerts exist in the user's profile, they will be displayed at the top of the page.

·   Click Ticket numbers and Permit numbers for more details.

·   View photos by clicking the camera icon in Violations. 

Step by Step Instructions: Edit

button

   Editing a User's Profile

   1.   Navigate toon the Basic Profile Information section.

   2.   Click Edit in the section header.

   3.  

The full user profile pageediting form will display, allowing you to editupdate the user'svarious account details.

• The Edit User Profile form is organizedstructured into three essentialmain categoriescategories: Personal Information, eachStudent containingInformation, and Staff/Faculty Information. Each category contains various elementsfields that can be individually set to Hidden, Visible, or Required:
  (as
  1. Personaldefined Informationin your System Settings for User Profiles).
  2. Student

Information

Staff/Faculty Information

   Adding or Editing Vehicles

   1.   Go to the Vehicles section.

   2.   Click Edit in the section header.

   3.   You will be taken to the Vehicle Information screen where you can:

   ·   Add new vehicles.

   ·   Edit or remove existing vehicles.

   ·   Apply a DNTT (Do Not Ticket Tag) to a vehicle.

   Logging in as a User

This feature 1.allows Onadministrators to view the Usersystem Profilefrom landingan page,end-user's clickperspective.

1. Click the Login as user button.           

2.    2.   A new browser window will open, automatically logging you into the OPS-COM end-user interfaceportal as the selected user, with all their associated  functionalities.

           Note: That youYou may experienceencounter an error if the Auto Login setting is not configured correctly in System Settings.Settings. PleaseIf this occurs, please contact  OPS-COM Support for support.assistance. 

Viewing a User's Waitlist Position

If the user is on any waitlists, you will see the lots and their ranks listed in this section.

Adding or Editing Vehicles

1. In the Vehicles section, click Edit.
2. You will be directed to the Vehicle Information screen, where you can:
   • Add new vehicles to the user's profile.
   • Edit or remove existing associated vehicles.
   • Apply a DNTT (Do Not Ticket Tag) to a specific vehicle.

Viewing Additional Information:Information

Alarms,

The Violations,User andProfile PermitLanding DetailsPage provides immediate access to a wealth of additional user-specific data:

 1.  
1. The user dashboard providessections offer direct access to:
   to

   information regarding ·Alarms, Alarms

   Deposits,

   Violations, User ·Notes Violations

   and 

      ·   Permit details

   .
2. Any active 2.   Alertsalerts or warnings associated with the user's profile will be prominently displayed at the top of the page.
3. Active Deposits on the user account will be displayed atif theany topexist.
of
4. Private, theuser dashboard.
   notes

   will be 3.displayed and you can also add additional notes here.

5. For Violations:
   • View ·   Viewdetailed violation detailsinformation by clicking the ticket number inwithin the Violations section.

   • If available, ·   Viewview photos related to a violation by clicking the camera icon next to the ticket number.

4.
6. For Permits:
   • Access ·   Accessdetailed permit detailsinformation by clicking the permit number in the Active Permits section.

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Best Practices & Considerations

• Centralized Management: Utilize the User Profile Landing Page as your primary hub for managing all aspects of a user's interaction with the OPS-COM system.
• Efficient Troubleshooting: When a user reports an issue, navigating to their profile landing page allows for a quick overview of their status, active permits, and recent violations, which can greatly aid in troubleshooting.
• Testing User Experience: The "Login as user" feature is invaluable for testing new configurations, verifying user access, or replicating user-reported issues directly from their perspective.
• Comprehensive History: Leverage the integrated views of alarms, violations, and permit details to understand a user's complete history within the system, informing decisions related to appeals, permit renewals, or enforcement actions.