Phase 4 - Learning to Use OperationsCommander

This article provides OPS-COM administrators with an organized curriculum for mastering the OperationsCommander platform. The self-guided training is structured into modules to facilitate a comprehensive understanding of the system's core functional areas.

Training Overview

Following the completion of your initial system setup, you may begin your training journey. These resources are designed to help you navigate administrative tasks, enforcement workflows, and financial management efficiently. 

If you require more in-depth guidance, paid training sessions are available. Please email support@ops-com.com for assistance or to coordinate a specialized training session for your team.

Training Modules

User Management

This module covers the lifecycle of user accounts, including registration, profile management, and communication.

• Registering a New User (User Portal)

• Registering a New User (Admin Portal)

• User Profile Overview

• Manage your Payment Methods & Subscriptions (User Portal)
• How to Make a Payment in Your User Profile (Or as a guest)

• Managing Payment Type Subscriptions (Admin Portal)
  

• Electronic Funds Transfer (EFT) Subscriptions

• Using Tax Exemption

• Selecting User Profile Items

• User Types

• User Departments

• User Company Editor

• Limiting Active Vehicles

• Archiving or Disabling a User

• Merge User

• Bulk Email Users

Permit & Lot Management

Master the administration of parking lots, permit sales, and automated renewal workflows.

• Lot Groups

• Planning Lot Groups and Lot Zones

• Pricing and Lot Admin

• Setting Up A Lot To Be Visible and Available To The End User

• Sales Window Management

• Permit Search

• Permit Switch

• Releasing a Permit

• Temporary Permit Printing

• Using Permit Proration

• Enabling Permit Rollovers without Previous Payment

• Preventing Permit Rollover after Cancellation

• Rollover: Auto Selection and Automatically Processing Payments

• Managed Waitlist

• Refundable Parking Deposits

• Applying a Temporary Permit to all User Vehicles

Violations & Enforcement

Learn to effectively manage parking enforcement, citation issuance, and license plate recognition technology.

• Search Vehicles

• Search Vehicle Results

• Permit Misuse Notification

• Violations and Chalking

  • Issuing a Plate Violation

  • Issuing a Person Violation

  • Virtual Chalking

• Reprint Violation

• Permits Search

• LPR Scanning

• Displaying Towing Charges on a Violation
  

• Replication Status (Legacy)
• Replication Status - OPSCOM Enforce App

• Reset Settings for OPSCOM Parking Enforcement

Payments

Navigate the financial side of the system, including transaction flows, refunds, and payroll deduction reporting.

• Payments and Transaction Flow

• Setting Payment Types by User Type

• Payment Processing Models

• Permit Purchase by an Admin

• Paying a Violation Anonymously on the Administrator Interface

• Admin Portal Payments

• Automatic Violation Notice

• Types of Reimbursement

• Adjusting a violation to zero dollars

• Adjustments

• Cancel Transaction

• What does a refund look like in the system?

• Collections Module

• Hosted Payments

• Electronic Fund Transfer Configurations

• Payment Adjustments

• Mark Items as Paid

• Failed Payments Report

• Payroll Deduction Workflow

• Payroll Deduction Report

Best Practices and Considerations

• Self-Paced Learning: Progress through these modules at a speed that suits your team's operational needs.

• Hands-on Experience: Apply the concepts learned in each module directly to your Preview System to reinforce your understanding without affecting live production data.

• Support: Keep support@ops-com.com as a primary contact for technical questions or to request additional training resources as you gain proficiency.