Paying a Violation Anonymously on the Administrator Interface

ToThe begin,Anonymous goViolation Payment feature allows administrators to process parking ticket payments without tying the transaction to a registered user account. Its primary purpose is to quickly facilitate in-person or over-the-phone payments from guests or unregistered users who wish to resolve a citation. This article is intended for OPS-COM administrators.

Setup and Configuration

There is no specific system configuration required to access this feature, provided your manual and electronic payment types are already established. Processing an anonymous payment is a standard administrative action available to users with the appropriate violation management and payment processing permissions enabled on their account profile.

If you need to configure new payment methods, instructions can be found on the Managing Payment Types page.

Using this Feature

Administrators can search for an unpaid violation and process the transaction anonymously in just a few steps.

1. Hover over Violations Menu and selectclick Search.Search.

   

2. Enter either the specific ticket number or the license plate number into the Search Text field.

3. Click the Search using only text button.

4. Click the specific Ticket Number orlink from the Licensesearch Plateresults numberto inopen the Search Text Field and click on Search using only text.

   

   This will return a listing of violations.

   Note that the Plate Number has been found. (1)
   By clicking on the Ticket Number (2) you will bring up the Violation Information pop pop-up screen.
   

5. Click on the Make Anonymous Payment button to proceed to the Payment Entrycheckout process.

   

6. TheEnable Paymentsthe Dueticket window will open allowing you to checkcheckbox to select the ticketspecific violation you wish to pay.pay (4)
   on the Payments Due window.

7. Click the  Proceed to Payment (5)button.

   in
order
8. to advance to

   Select the payment due window.

   

   In the Payment Due window, you can select theappropriate method of payment.payment (6)

   

   Notefrom the list ofavailable payment types.type drop-down menu.

9. Click the Submit Payment tobutton.

   continue
to
10. process

    Click the payment.

    

    The screen will refresh, listing the transaction you are about to process. Click Confirm Payment Information (7)button on the final confirmation screen to complete the transaction.

    

TheConfirm Ticket Details: Always verify the license plate and violation details with the user before clicking the Make Anonymous Payment button. Because the payment willis processnot tied to a searchable user profile, correcting a payment applied to the wrong ticket can be administratively difficult.

Visual Cues and Status Indicators

• Processed Status: Once the payment successfully processes, the screen will refresh withto display the final Transaction Detail Window.window. At this point the transaction is complete.

  

  Once the transaction is complete,If you cansearch searchfor the violation andagain seein thatthe system, it iswill be marked as "PROCESSED"PROCESSED" to indicate the balance has been cleared.

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Best Practices and Considerations

• Guest Payments: If a guest user calls to pay a ticket but prefers to do it themselves, remind them they can utilize the public portal's guest checkout feature if your organization has anonymous online payments enabled. This reduces administrative overhead at the front desk.