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Paying a Violation Anonymously on the Administrator Interface

The Anonymous Violation Payment feature allows administrators to process parking ticket payments without tying the transaction to a registered user account. Its primary purpose is to quickly facilitate in-person or over-the-phone payments from guests or unregistered users who wish to resolve a citation. This article is intended for OPS-COM administrators.

Setup and Configuration

There is no specific system configuration required to access this feature, provided your manual and electronic payment types are already established. Processing an anonymous payment is a standard administrative action available to users with the appropriate violation management and payment processing permissions enabled on their account profile.

If you need to configure new payment methods, instructions can be found on the Managing Payment Types page.

Using this Feature

Administrators can search for an unpaid violation and process the transaction anonymously in just a few steps.

  1. Hover over Violations and click Search.

  2. Enter either the specific ticket number or the license plate number into the Search Text field.

  3. Click the Search using only text button.

  4. Click the specific Ticket Number link from the search results to open the Violation Information pop-up screen.

  5. Click the Make Anonymous Payment button to proceed to the checkout process.

  6. Enable the ticket checkbox to select the specific violation you wish to pay on the Payments Due window.

  7. Click the Proceed to Payment button.

  8. Select the appropriate method of payment from the available payment type drop-down menu.

  9. Click the Submit Payment button.

  10. Click the Confirm Payment Information button on the final confirmation screen to complete the transaction.

Confirm Ticket Details: Always verify the license plate and violation details with the user before clicking the Make Anonymous Payment button. Because the payment is not tied to a searchable user profile, correcting a payment applied to the wrong ticket can be administratively difficult.

Visual Cues and Status Indicators

  • Processed Status: Once the payment successfully processes, the screen will refresh to display the final Transaction Detail window. If you search for the violation again in the system, it will be marked as "PROCESSED" to indicate the balance has been cleared.

Best Practices and Considerations

  • Guest Payments: If a guest user calls to pay a ticket but prefers to do it themselves, remind them they can utilize the public portal's guest checkout feature if your organization has anonymous online payments enabled. This reduces administrative overhead at the front desk.

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