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Admin Management Tools
Accessed from the System Configuration menu, this is where you create/edit roles and permission as well as Admin User Accounts.
Content & Design
User Configuration
Vehicle Configuration
Parking Configuration
Location Configuration
Violations Configuration
Incidents Configuration
Alerts Configuration
Payments Configuration
Dispatch Configuration
OPSCOM FAQs, Tips & Tricks
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions or if you feel something is missing, post about it in the community.
Vehicle Management
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions or if you feel something is missing, post about it in the community.
Troubles & Violations Reports
Payments, Permits & Parking Reports
Ionic - Search Vehicles
Troubleshooting & Info
For the Legacy App.
Getting Started: First-Time Setup ✨
Troubleshooting & Useful Info
Violations and Chalking
Managing Company Users (for Company Managers)
The Company Manager feature allows designated users to directly access and manage the portal accounts of their associated staff members. Its primary purpose is to empower corporate administrators to update employee parking profiles, purchase permits, and pay v...
Using Forms on the User Portal
The Forms module allows end-users to submit special requests and applications, such as move-in assistance or event parking needs, directly through the User Portal. Its primary purpose is to centralize communication and streamline the review and approval proces...
Printing Your Parking Permits Made Easy!
The User Portal Permit Printing feature allows end-users to generate and download PDF copies of their active, historical, and temporary parking permits directly from their dashboard. Its primary purpose is to provide self-service permit management, reducing th...
Uploading Files
The User Portal File Uploads feature allows end-users to securely attach and submit necessary documents—such as vehicle registrations, medical notes, or identity proofs—directly to their account. Its primary purpose is to centralize document collection, stream...
Phase 5 - Final Preparations before Go Live
This article serves as a final checklist for OPS-COM administrators prior to the official system launch. Following these steps ensures your production environment is fully configured, tested, and ready for public use. Pre-Launch Checklist Before proceeding t...
Handheld Training
The Handheld Training module provides comprehensive multimedia resources, including a slide presentation and a video training playlist, to educate enforcement staff on using the OPS-COM handheld application. Its primary purpose is to help administrators and ne...
Testing Your WIFI Connection
The Testing Your WIFI Connection process guides users in diagnosing wireless network stability on Android handheld devices using a third-party application. Its primary purpose is to help identify signal drops and channel congestion that may disrupt real-time c...
Search Vehicles
The Search Vehicles feature in the OPS-COM Android application allows enforcement officers to instantly look up vehicle information using text, voice, or License Plate Recognition (LPR). Its primary purpose is to quickly retrieve live permit status and violati...
Search Vehicle Results
The Search Vehicle Results screen in the legacy OPS-COM Parking Enforcement application displays comprehensive vehicle information after a plate search is performed. Its primary purpose is to give patrol officers immediate access to permit, violation, and chal...
Permits Tab
The Permits Tab is a specific section within the Search Vehicle Results screen on the legacy OPS-COM Parking Enforcement app. Its primary purpose is to provide field officers with detailed information regarding a vehicle's active and historical permit validity...
Violations Tab
The Violations Tab is a specific section within the Search Vehicle Results screen on the legacy OPS-COM Parking Enforcement application. Its primary purpose is to provide field officers with a detailed historical log of all past violations issued to a specific...
Chalks Tab
The Chalks Tab is a dedicated section within the Search Vehicle Results screen on the legacy OPS-COM Parking Enforcement application. Its primary purpose is to display a historical log of virtual chalking events for a specific vehicle, assisting officers in ac...
Permit Misuse Notification
The Permit Misuse Notification feature alerts parking enforcement officers when multiple vehicles sharing the exact same permit are scanned within a specified timeframe. Its primary purpose is to help identify and deter fraudulent permit sharing on-site, ensur...
Issuing a Person Violation
The Issuing a Person Violation feature allows parking enforcement officers to write citations directly to individuals, rather than just to vehicles, using the legacy Android application. Its primary purpose is to enable enforcement actions for non-vehicular in...
Issuing a Plate Violation
The Issuing a Plate Violation feature allows parking enforcement officers to look up vehicle license plates and record parking infractions using the legacy Android application. Its primary purpose is to streamline the ticketing process by utilizing existing da...
Virtual Chalking
The Virtual Chalking (or e-chalking) feature in the legacy OPS-COM Android application is an electronic process that mirrors manually chalking a vehicle's tire to track parking durations. Its primary purpose is to provide enforcement officers with a time-effic...
Plate Capture Using Handheld
The Plate Capture Using Handheld functionality utilizes the device camera and License Plate Recognition (LPR) software to quickly identify vehicles in the field. Its primary purpose is to ensure highly accurate plate reads by educating users on proper camera f...
Reprint Violation
The Reprint Violation feature allows enforcement officers to print a duplicate copy of a previously issued parking ticket directly from their handheld device. Its primary purpose is to quickly replace lost, damaged, or misprinted citations while officers remai...
LPR Scanning Information
The LPR Scanning Information interface provides real-time data and visual cues when using the handheld's License Plate Recognition (LPR) capabilities. Its primary purpose is to help field officers quickly identify vehicles in violation, track chalked vehicles,...
Updating Incorrect LPR Reads
The Updating Incorrect LPR Reads process allows officers to manually correct license plate numbers that were misread by the device's camera. Its primary purpose is to ensure accurate enforcement and maintain reliable database records by fixing optical characte...