Search Results

This article explains how to use the OPS-COM user portal to appeal violations. Quick Steps: Login to the User Portal and click on the Appeals tab. Use the Search my Ticket field to find the violation. Click the Violation number. Enter your...

Paying with Cash or Cheque (Promise to Pay) To make payments, login to your profile and click Payments. This will take you to a page detailing your expense and payment history. (This screen will also appear as the last step in any of the items that you are p...

If an individual does not want to create an account or enter personal information when paying for a violation they have the ability through OPS-COM Quick Pay to pay for a ticket without having an account. Quick Steps: Go to the Login Page and click Pay you...

User Setup If not already registered, users must first register by Creating a profile on the User Portal. Users must Edit their Profile and add a cell phone number, associate a credit card as well as set up their reminder notification settings. To do this log...

Getting to Company Users To access the Company Users tool on the user interface, we will log in as Sarah Jones, the Company Manager. Company Managers will see an additional menu item. Click on Company Manager to access a list of the associated users. Login...

The Forms module is useful for clients to communicate with the organization about special requests. Some examples of forms used by organizations include University move in/move out, special parking requests, special events requiring parking, etc. Quick Steps:...

Print Permit from the User Portal Login to the User Portal and click on the Home button. Under Active Permits, click on a permit number. The Permit Information window will open. Click the Print button. The permit will download and you can print it from ...

This article will walk users through how they can upload files through the user portal. Quick Steps: Login to the User Portal then go to your profile menu and click Upload Documents. Click Select Files to Upload and select your file. Click Upload File. ...

Process Information Gathering  After contract sign off, we will require answers to several key questions about your current business processes. You will be asked about your Parking and Enforcement environments, staff levels, user types, etc. These questions w...

Setting up the Look and Feel of the User Portal The User Portal is the site you will send your clients to. From there they will purchase permits and lockers, join waiting lists, and appeal and pay for violations. Your staff can customize the look and feel of ...

Text2ParkMe allows users to utilize their personal cellphone's SMS functionality to purchase parking in the system without the use of any special app. If you have purchased this module, we must set you up with a telephone number that your users can text to.  P...

Now that the system is set up and you are familiar with OPS-COM, it is important to do a final review of the User Portal to ensure you are happy with the way it is presented to your customers. You can create a test user on the system and login to have a look a...

Slides Presentation Videos Linked in the Presentation Handheld Training playlist 

Preview Mode This menu options serves no other purposes but to indicate to the user that the handheld is not syncing with the production database. While in this mode, the handheld can be used for testing and training without any concern of corrupting product...

Download a WIFI Analyzer Application This app could be installed on a cell phone and it allows you to take a measure of wifi strength and source as far as channel.The app we recommend is a product of the company VREM Software Group and is called...

Search Vehicles Menu Tap on the Search Vehicles option If you are connecting to a preview system of OPS-COM you will have one additional menu item at the top of the list indicating that fact. Search Vehicle Panel The green dot indicates the unit ...

Typical Vehicle Search During a typical plate search there is a lot of information at the patrol officers fingertips. Let's have a look at the Details section of the OPS-COM for android software. In this example we are searching for plate number APVK123. ...

Vehicle Permit Details This displays the expiry date of the permit You also have the ability to set custom expiry dates such as permit 52 which has a custom expiry of Sep-01-2018. The green and red bars represent whether the vehicle is valid in specific z...

Review Past Violations  In this case we see three violations. Two have been paid for and one is yet unpaid. The date, location, and type of violation is also shown in this view.

Review Past Chalk Items In the Chalks tab you are able to see a number of items. Chalks are listed from the most recent to the oldest. There is a map location that illustrates where the vehicle was chalked There is a date and time stamp for the chalk eve...