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Think a parking ticket might have landed on your windshield unfairly? No worries, we're here to help! This page will guide you through the easy steps to submit an appeal for a parking violation right here in OPS-COM. Let's get that looked into! 😊 Quick Steps:...

Ready to pay for your parking or other services? Awesome! This page will guide you through the simple steps to make payments using your OPS-COM user profile. Let's get started! 😊 Please note: Keep in mind that not all parking providers accept Cash or Cheque. ...

Just got a parking violation and want to take care of it without creating an account? No problem at all! OPS-COM offers a handy "Quick Pay" option that lets you pay your ticket without needing to register or enter personal info. Here's how it works: 😊 Quick S...

User Setup (One-Time Thing!) Not all parking providers support Text2ParkMe. Always confirm with your Parking provider before attempting to set this up. Before you can text your way to parking, there are a few quick things to set up in your OPS-COM user profi...

Getting to Company Users Welcome, Company Managers! 👋 This guide will show you how to easily access and manage the accounts of your associated users within OPS-COM. This powerful tool allows you to help your team with things like updating their profiles, purc...

Need to communicate a special request to your parking provider? You're in the right place! If enabled, the Forms module in OPS-COM lets you easily submit requests for things like move-in/move-out assistance, special parking arrangements, event parking needs, a...

Print Permit from the User Portal Need a hard copy of your parking permit? No problem! You can easily print your active and even past permits directly from the OPS-COM User Portal. Here's how: Quick Steps: For Active Permits: Log in to the 'User Portal...

This article will walk users through how they can upload files through the user portal. Quick Steps: Login to the 'User Portal' then go to your 'Profile' menu and click 'Upload Documents'. Click 'Select Files to Upload' and select your file. Click 'Uploa...

Process Information Gathering  After contract sign off, we will require answers to several key questions about your current business processes. You will be asked about your Parking and Enforcement environments, staff levels, user types, etc. These questions w...

Setting up the Look and Feel of the User Portal The User Portal is the site you will send your clients to. From there they will purchase permits and lockers, join waiting lists, and appeal and pay for violations. Your staff can customize the look and feel of ...

Text2ParkMe allows users to utilize their personal cellphone's SMS functionality to purchase parking in the system without the use of any special app. If you have purchased this module, we must set you up with a telephone number that your users can text to.  P...

Now that the system is set up and you are familiar with OPS-COM, it is important to do a final review of the User Portal to ensure you are happy with the way it is presented to your customers. You can create a test user on the system and login to have a look a...

Slides Presentation Videos Linked in the Presentation Handheld Training playlist 

Preview Mode This menu options serves no other purposes but to indicate to the user that the handheld is not syncing with the production database. While in this mode, the handheld can be used for testing and training without any concern of corrupting product...

Download a WIFI Analyzer Application This app could be installed on a cell phone and it allows you to take a measure of wifi strength and source as far as channel.The app we recommend is a product of the company VREM Software Group and is called...

Search Vehicles Menu Tap on the Search Vehicles option If you are connecting to a preview system of OPS-COM you will have one additional menu item at the top of the list indicating that fact. Search Vehicle Panel The green dot indicates the unit ...

Typical Vehicle Search During a typical plate search there is a lot of information at the patrol officers fingertips. Let's have a look at the Details section of the OPS-COM for android software. In this example we are searching for plate number APVK123. ...

Vehicle Permit Details This displays the expiry date of the permit You also have the ability to set custom expiry dates such as permit 52 which has a custom expiry of Sep-01-2018. The green and red bars represent whether the vehicle is valid in specific z...

Review Past Violations  In this case we see three violations. Two have been paid for and one is yet unpaid. The date, location, and type of violation is also shown in this view.

Review Past Chalk Items In the Chalks tab you are able to see a number of items. Chalks are listed from the most recent to the oldest. There is a map location that illustrates where the vehicle was chalked There is a date and time stamp for the chalk eve...