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Getting to Company Users Welcome, Company Managers! 👋 This guide will show you how to easily access and manage the accounts of your associated users within OPS-COM. This powerful tool allows you to help your team with things like updating their profiles, purc...

Need to communicate a special request to your parking provider? You're in the right place! If enabled, the Forms module in OPS-COM lets you easily submit requests for things like move-in/move-out assistance, special parking arrangements, event parking needs, a...

Print Permit from the User Portal Need a hard copy of your parking permit? No problem! You can easily print your active and even past permits directly from the OPS-COM User Portal. Here's how: Quick Steps: For Active Permits: Log in to the 'User Portal...

This article will walk users through how they can upload files through the user portal. Quick Steps: Login to the 'User Portal' then go to your 'Profile' menu and click 'Upload Documents'. Click 'Select Files to Upload' and select your file. Click 'Uploa...

Now that the system is set up and you're familiar with OperationsCommander, it's important to: Do a final review of the User Portal to ensure you are happy with how it is presented to your customers. Create a test user on the system and log in to get...

Slides Presentation Videos Linked in the Presentation Handheld Training playlist 

Download a WIFI Analyzer Application This app could be installed on a cell phone and it allows you to take a measure of wifi strength and source as far as channel.The app we recommend is a product of the company VREM Software Group and is called...

Search Vehicles Menu Tap on the Search Vehicles option If you are connecting to a preview system of OPS-COM you will have one additional menu item at the top of the list indicating that fact. Search Vehicle Panel The green dot indicates the unit ...

Typical Vehicle Search During a typical plate search there is a lot of information at the patrol officers fingertips. Let's have a look at the Details section of the OPS-COM for android software. In this example we are searching for plate number APVK123. ...

Vehicle Permit Details This displays the expiry date of the permit You also have the ability to set custom expiry dates such as permit 52 which has a custom expiry of Sep-01-2018. The green and red bars represent whether the vehicle is valid in specific z...

Review Past Violations  In this case we see three violations. Two have been paid for and one is yet unpaid. The date, location, and type of violation is also shown in this view.

Review Past Chalk Items In the Chalks tab you are able to see a number of items. Chalks are listed from the most recent to the oldest. There is a map location that illustrates where the vehicle was chalked There is a date and time stamp for the chalk eve...

Setting up the Permit Misuse Timer Select the System Settings menu item Scroll to the Advanced Settings section of the settings, select Permit Sharing and Misuse  When you tap on Permit Sharing and Misuse Timer, a menu will open allowing you to ...

Person Search To issue a violation to a person tap on Person Search from the main menu of the OPS-COM app.  This will bring up the Person Search interface which will allow you to search an existing user or create a new one.  Name Search Supply an exist...

Issuing Violations by Plate When logged into OPS-COM for Android, tap on the Search Vehicle menu.After entering the plate number by OCR, voice or typing, the screen refreshes with a list of possible plate numbers.  Note: The red x indicating this vehicle is i...

What is E-Chalking (Virtual Chalking) in OPS-COM? Virtual chalking, or e-chalking is an electronic process that mirrors how an officer would manually chalk a vehicle's tire, in order to see how long they have been parked.  Virtual chalking creates a ...

Bounding Box is a Guide For best results especially on non-standard license plates we found if you try to capture the plate too tightly to the size of the box in the viewfinder it has trouble distinguishing between the actual plate number and the other text o...

Reprinting Tickets Tap on the second option in the main menu for Reprint Violation. This will take you to the Reprint Violation Notice screen. Tap on the violation that you want to reprint and follow the printer instructions.

Interpreting LPR flags Here we have a typical LPR display. Notice the last read plate came from the right side Camera (indicated by the orange arrow beside the plate image) Running Scan Total The running total of how many reads you have done in a session ...

On the OperationsCommander Android application, tap the LPR Scanning menu item to open the PL8-RDR LPR Scanning window.When patrolling a list of plate reads will appear. Find the plate that has been incorrectly read. Enter the fix to the plate, in this case...