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Dispatch Categories allow administrators to define and classify the types of dispatchable events or incidents (e.g., "Parking Incident," "Security Alert," "Maintenance Request"). This feature is crucial for organizing dispatch logs, streamlining response proto...

The Admin Dashboard is the initial landing page presented to administrators upon logging into OPS-COM. This article guides administrators on how to modify and customize this landing page message, allowing organizations to display important and up-to-date infor...

User Search provides administrators with a powerful tool to quickly locate and access specific user accounts within the system. This feature enables efficient viewing and editing of user information, supporting various administrative tasks such as profile upda...

Archiving or Disabling a User Account in OPS-COM allows administrators to deactivate user access while preserving their historical data. This process is crucial for managing user access permissions, maintaining data integrity for past transactions and activiti...

If enabled, there is a System task that will clear all permits that are sitting in user's carts without any payments or promises to pay on them.  Permits that have been rolled over (renewed) or permits assigned through managed waitlist are excluded from this p...

This article describes how to use the Locker Search tool to find, view, and manage lockers. This feature allows administrators to filter for specific lockers, review renter information, manage public visibility, and access detailed rental histories. This guide...

This article describes how to identify and manage Electric Vehicle (EV) flags within OPS-COM. This feature allows both administrators and users to designate vehicles as electric, which is essential for managing access to charging stations, reporting on sustain...

This article describes the Active Vehicles Report, a tool designed to identify users who have significantly more active vehicles registered on their profile than they have valid permits. Its primary purpose is to help administrators detect potential permit abu...

This article describes the Do Not Ticket or Tow (DNTT) feature, which allows administrators to apply a temporary condition on a vehicle to prevent ticketing or towing. This is used to grant parking exceptions for specific time frames, such as for VIPs, special...

User Registration allows OPS-COM administrators to manually create new user accounts, granting access to the User Portal. This process enables individuals to utilize features such as purchasing parking permits, renting lockers, and managing violations, ensurin...

This article describes the Search by Plate feature, a powerful tool for locating vehicles within the system. It allows administrators to quickly identify a vehicle's owner, review its permit and violation history, and perform related actions, all from a single...

This article describes how to use the Merge Users tool to combine two separate user profiles into a single, primary account. This function is essential for maintaining a clean database by resolving duplicate profiles that may arise from user error, name change...

This article describes how to use the Email Users tool to send mass email communications. This feature allows administrators to compose and send messages to targeted groups of users based on criteria like user type, permit status, or assigned parking lot. This...

The User Incident History page provides a comprehensive list of all disturbance incidents associated with a specific user. This feature allows administrators to quickly review a person's incident history on the premises to understand patterns or retrieve detai...

This article describes how to create, edit, and manage company profiles within OPS-COM. The User Companies feature allows administrators to group individual users under a single corporate account, which helps to streamline permit management, billing, and repor...

This article outlines the process for viewing the history of automated and mass communications sent to users through OPS-COM. This feature allows administrators to verify that important messages, such as violation notices and receipts, have been successfully d...

The Payments tab allows administrators to process user payments for one or all payment types due (lockers, parking permits, temporary permits, access card, violations). This page also shows any financial adjustments that have been made to a user account. Purp...

This article provides instructions for OPS-COM administrators on how to purchase both standard and temporary parking permits on behalf of a user. All actions are performed from the Parking tab within the user's profile, which serves as the central hub for mana...

This article explains the process for OPS-COM administrators to set or change the Primary Driver for a vehicle. The Primary Driver designation is used to identify the main user responsible for a vehicle, ensuring they receive all official communications like v...

The Lockers tab on the User Landing Page allows administrators to rent lockers to users.  Users can also self-manage their locker purchases by logging into the User Portal.                                                                                        ...