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The Manage Files section in your OPS-COM Admin site provides a centralized repository for all files used across your OPS-COM instance, primarily images for your user and admin dashboards. This feature allows administrators to easily upload, view, organize, and...

Roles and Permissions in OPS-COM provide granular control over what administrative users can access and do within the system. This feature allows administrators to define specific responsibilities, enhance security, and ensure that each user has appropriate ac...

Administrator Groups in OPS-COM allow you to organize administrative users into logical teams or departments. This feature simplifies management by enabling you to apply specific settings, distribute communications, or assign tasks to a collective of adminis...

Communication errors in OPS-COM, often manifested as "Communication Error" messages to users, typically occur when essential email "From" or "Reply-to" addresses are not correctly configured in the system settings. This article helps OPS-COM administrators ide...

User Profile Settings in OPS-COM enable administrators to customize the information collected from users on their profile forms. By controlling the visibility and requirement status of various fields, you can tailor the user experience to your organizational n...

The Email Alert List in OPS-COM allows administrators to define a specific set of email addresses that will receive automated warning notifications from the system. This feature is crucial for ensuring that designated personnel are promptly alerted to importan...

Manage Email Warnings in OPS-COM allows administrators to define and manage a list of email addresses that will receive critical system alerts. This feature is vital for ensuring that designated personnel are promptly notified of important events, such as secu...

Multi-Factor Authentication (MFA) adds a crucial second layer of security to user accounts in OPS-COM, significantly enhancing protection against unauthorized access. Currently, the primary method implemented is the use of one-time passwords (OTPs) sent via em...

OPS-COM's System Dashboard provides administrators with a customizable interface for quick access to key statistics and information through various widgets. This article focuses on how administrators can create and manage custom dashboard layouts, custom items...

OPS-COM allows administrators to control the number of active vehicles a user can have associated with their profile. This feature, configured through User Types, helps manage parking inventory, prevent abuse, and ensures that users maintain a reasonable numbe...

Vehicle Colours / Colors in OPS-COM allows administrators to define and manage the picklist of available vehicle colours used throughout the system. This feature is important for accurate vehicle identification, detailed record-keeping, and ensuring consistenc...

Vehicle Types in OPS-COM allows administrators to define and manage categories for different kinds of vehicles (e.g., Car, Truck, Motorcycle, Van). This feature is essential for accurate vehicle classification, supporting specific parking rules, and enhancing ...

Lot Zones in OPS-COM allow administrators to define specific geographical or logical areas within a parking lot. This feature is crucial for managing pricing variations, access controls, and enforcement strategies tailored to different sections of a larger lot...

Common Lot Types in OPS-COM allow administrators to categorize parking lots based on shared characteristics or administrative distinctions. This feature provides a way to organize lots beyond their physical location, facilitating better management and reportin...

Permit States in OPS-COM allow administrators to define and manage the various statuses a parking permit can have within the system (e.g., Active, Expired, Voided, Lost). This feature is essential for accurately tracking the lifecycle of permits, facilitating ...

The Manage Locations feature in OPS-COM allows administrators to define and organize various physical locations relevant to your operations, such as buildings, parking areas, or specific points of interest. This is crucial for accurate incident reporting, viol...

Sub-locations in OPS-COM allow administrators to define more granular areas within a main location, primarily for detailed incident reporting. This feature enhances the precision of incident documentation by pinpointing specific spots within a larger location,...

Ticket Categories in OPS-COM allow administrators to define and manage different types of violations (e.g., Municipal, Parking, Bicycle). This feature is essential for accurate incident reporting, enforcing specific rules, and tailoring violation processes, in...

Ticket Offence Items define the specific violations (e.g., "Parked with No Proof of Payment," "Expired Meter") that can be issued within OPS-COM. This feature allows administrators to configure fine amounts, discounts, and specific behaviors for each offence, ...

OPS-COM allows administrators to customize the display order of Ticket Offence Items (violations) for quicker access, especially useful for frequently used offences. By strategically adding spaces to the beginning of offence names, you can control their sortin...