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Pull API: Overdue Violations
API access is a paid feature and must be granted by OPSCOM. Email your Account Executive to negotiate access. The OPSCOM Controller provides a simple JSON based API to integrate with. Clients use this API to export a list of the currently overdue violations...
Pull API: Plate Validation
API access is a paid feature and must be granted by OPSCOM. Email your Account Executive to negotiate access. Use this API to obtain details related to a plate. Plate details include permits, alerts and DNTT status. Make sure you set the HTTP Content-Type ...
Customer Support FAQ
How do I launch a support ticket? The best way to launch a support ticket is to email support@ops-com.com. This email is monitored Monday to Friday from 9 a.m. to 5 p.m. EST. What after-hours support do you provide? After hours support is limited to critica...
Static Camera Chalking - The 24x7 Automated Patrol Officer
The Static Camera Chalking feature provides OPSCOM administrators and enforcement officers with a digital record of vehicles entering and exiting monitored lots. This information acts like a 24 x 7 Patrol Officer and serves as proof during disputes or appeals,...
Sending Email with OPSCOM
Sending email from OPSCOM is a key element of communicating with your clients. This communication may be outgoing messages related to purchases, notifications and even as part of the appeals process. These are important messages and you want them to get to you...
Supported Browsers, Handhelds, and Printers
Supported Browsers OperationsCommander recognizes that our users may use various Internet Browsers when working with our system. We aim for all visitors to have the best possible experience while using OPSCOM, however, we do recognize that it is impossible to...
OPSCOM Glossary of Terms
Detailed Definitions Primary Driver The designation of Primary Driver is put in place to identify the owner of a vehicle in most cases. A vehicle can be in the system under two user profiles however there should only be one primary dri...
Preparing to Import Your User Data
This article provides OPS-COM administrators with the requirements and best practices for importing existing user data into the system. Proper data preparation is essential for a successful migration and ensures all user profiles, vehicles, and permits are cor...
Viewing and Editing LPR Events
The License Plate Recognition (LPR) Capture Log is a tool designed to track, filter, and audit real-time and historical license plate reads. Its primary purpose is to help administrators monitor automatic data ingestion from fixed camera feeds as well as man...
Collections - Flag as Sent to Collections
The Flag as Sent to Collections feature allows administrators to manually update a violation's status to bypass standard automated notification workflows, such as the Notice of Impending Charge (NIC) and Certificate of Request for Court (CRC) processes. Its pr...
Payment Reconciliation: Submitted / Processed
The Payment Reconciliation page allows administrators to effectively track and manage the status of payments within a defined time period. Its primary purpose is to reconcile the dollar value of received payments with your bank or credit card merchant by accur...
Chase E-xact Hosted Payments
The Chase E-xact Hosted Payment configuration allows administrators to process secure online transactions through the Chase E-xact payment gateway. Its primary purpose is to safely redirect users to a Hosted Payment Page (HPP) during checkout, ensuring sensiti...
Temp Permit Sales Report
The Temp Permit Sales Report allows administrators to review temporary permit sales data within a specified date range, categorized by parking lot. Its primary purpose is to help staff track revenue and temporary permit usage across different locations for aud...
Permit Sales Report
The Permit Sales Report allows administrators to generate a customizable summary of permit transactions based on specific user and allocation types. Its primary purpose is to help track revenue, monitor permit distribution trends, and audit both active and his...
Rollover: Auto Selection and Automatically Processing Payments
This article outlines how to automatically process payments for recurring permits (rollovers) using user credit cards stored on file. Its primary purpose is to help administrators streamline the permit renewal process by batch-processing payments for the upcom...
Why Are My Violation/Warning Notification Emails Not Going Out?
The automated notification system triggers emails to responsible parties when a violation or warning is issued. This troubleshooting guide helps administrators identify and resolve configuration issues preventing these automated emails from successfully sendin...
Understanding & Controlling Active Vehicles
Active vehicles in OPS-COM are license plates registered and marked as eligible to be assigned to parking permits. Its primary purpose is to help administrators understand how vehicle status functions, how it interacts with permit renewals, and how to manage p...
Generate Mail Merge
The Generate Mail Merge tool allows administrators to export user mailing addresses from the system into a downloadable file format. Its primary purpose is to seamlessly provide data for Microsoft Word's Mail Merge feature, enabling the mass production of phys...
Pricing and Lot Admin
The Pricing and Lot Admin page is a central management tool for administrators to create new parking lots, define their characteristics, and configure pricing and permit settings. Its primary purpose is to allow comprehensive control over lot visibility, acces...
Managing Violation/Citation Appeals
The Appeals Report provides administrators with a centralized view to review, manage, and action user appeals against parking violations. Its primary purpose is to allow for the detailed examination of appeal information and the recording of formal decisions (...