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Detailed Definitions  Primary Driver The designation of Primary Driver is put in place to identify the owner of a vehicle in most cases. A vehicle can be in the system under two user profiles however there should only be one primary dri...

API access is a paid feature and must be granted by OPSCOM. Email your Account Executive to negotiate access.  The OPSCOM Controller provides a simple JSON based API to integrate with. Clients use this API to export a list of the currently overdue violations...

Many customers wish to port over existing data when they purchase the OperationsCommander system. Data imports can be complicated but they start with a clear understanding of what is needed and clean data. A Data Import may have been included with your system ...

How do I launch a support ticket? The best way to launch a support ticket is to email support@OPSCOM.com. This email is monitored Monday to Friday from 9 a.m. to 5 p.m. EST. What after-hours support do you provide? After hours support is limited to critical...

This article explains how to use the Generate Mail Merge tool to export user mailing addresses for Microsoft Word's Mail Merge feature. This guide is intended for OPSCOM administrators managing user communications. Using this Feature This tool is designed to...

API access is a paid feature and must be granted by OPSCOM. Email your Account Executive to negotiate access.  Use this API to obtain details related to a plate.  Plate details include permits, alerts and DNTT status. Make sure you set the HTTP Content-Type ...

The Appeals Report in OPSCOM provides administrators with a centralized view to review, manage, and action user appeals against violations. This feature allows for detailed examination of appeal information, recording decisions (uphold, reduce, cancel), adding...

Sending email from OPSCOM is a key element of communicating with your clients. This communication may be outgoing messages related to purchases, notifications and even as part of the appeals process. These are important messages and you want them to get to you...

This article provides OPSCOM administrators with instructions on how to generate and interpret the Temp Permit Sales Report. This report is used to review temporary permit sales data within a specified date range, categorized by parking lot. It is essential fo...

The "Flag as Sent to Collections" feature is used to bypass the standard notification processes for a violation that is being handled externally by a collections agency. This is useful if a person wants to go directly to trial instead of waiting and going thro...

Unlike the Direct Post Method, E-xact uses Hosted Payment Page (HPP) integration with Relay Response. The customer is redirected to E-xact's secure payment form, and transaction results are posted back to our webhook endpoint. Setting up Chase E-xact Payments...

The Pricing and Lot Admin page is a central management tool for OPSCOM administrators to create new parking lots, define their characteristics, and configure pricing and permit settings. This page allows for comprehensive control over lot visibility, access, p...

The Payment Reconciliation page allows users to effectively track and manage the status of payments within a defined time period. This report is specifically designed to reconcile the dollar value of received payments with your bank or credit card merchant by ...

Question What is an active vehicle and how does it relate to the permits a user buys?  In our scenario, we require our end users to buy a permit for every active vehicle on their account. So if you have two active vehicles you must have two permits. What hap...

Now that you have OPSCOM set up, you can learn how to use it! The self-guided training is divided into modules to help break it down. Paid training is available for clients who wish a more in-depth view of using OPSCOM.Contact support@ops-com.com for some dire...

Supported Browsers OperationsCommander recognizes that our users may use various Internet Browsers when working with our system. We aim for all visitors to have the best possible experience while using OPSCOM, however, we do recognize that it is impossible to...