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The User Profile Landing Page is the first page you are presented with when accessing a user's profile. It is a quick reference dashboard of the user's profile information and current user history. Quick Steps:         Using Quick Search or User Management>U...

Subscriptions are used to allow you to tag a default method of payment for any permits that you roll over from month to month. You can use payroll deductions, EFT, or credit cards as payment methods for subscriptions.  Subscriptions only affect permits that ar...

Tax Exemption Codes are supported in the OPS-COM system.  If a user has a tax exemption code on their profile, taxes will not be charged when they purchase items such as permits, violations and lockers. Quick Steps: Search for and select the User Profile...

Archive Process Locate the User you wish to edit/update by searching for a user.  Click on the Username and the Profile Dashboard will display for that user.  On the top right-hand corner you will see the name of the user that changes will be applied to. ...

The Lockers tab on the User Landing Page allows administrators to rent lockers to users.  Users can also self-manage their locker purchases by logging into the User Portal. Quick Steps: Search for the user and open their Profile Landing Page. Click ...

The Vehicles tab on the Edit User Profile screen allows administrators to add, edit and remove vehicles associated to user. This is also where administrators would add/remove DNTT (Do Not Ticket or Tow) information to a vehicle.  Quick Steps: Click on the ...

The Parking tab allows administrators to sell parking permits (standard parking permits and temporary parking permits) to users.  Quick Steps: Click on the User Management tab and click User Search. Search for the user using either a name,...

The Payments tab allows administrators to process user payments for one or all payment types due (lockers, parking permits, temporary permits, access card, violations). This page also shows any financial adjustments that have been made to a user account. Quic...

The History tab allows administrators to view/edit all transactions and adjustments (locker reservations/rentals, permit reservations/payments, violations/payments, appeals/payments, DNTT records and email records) on a user's account.  Quick Steps: Click ...

We are in the process of converting this page and will update once fully converted. There are a number of links on this page that allow administrators to get additional information or make edits to existing information. The User Profile icon will open the ...

The Bulk User Type Change tool allows administrators to change User Types in bulk. This is useful for clients that have different parking options based on User Type.  Quick Steps: Hover over User Management and select Bulk Type Change. On the Bulk User Ty...

The Merge Users option is used to combine two profiles for the same person into one user profile.  User merge will delete the user record you are merging from, so be careful how you use this tool.  Why would you use this function? You may use this function i...

The Email Users functionality allows administrators to email users with notices or important information.  There are a variety of presets that allow you to chose your recipients. Quick Steps: Hover over User Management and Click Email Users. Choose a User...

The designation Primary Driver is put in place to identify the owner of the vehicle in most cases. A vehicle can be in the system under two or more user profiles but there should only be one primary driver per vehicle. Why is there a Primary Driver? The Prima...

The Search by Plate option allows Administrators to locate vehicles, and view the user, vehicle details, and violations associated with a license plate. Quick Steps: Hover over User Management then Vehicles. Click on Search by Plate. Enter search criteria...

The Merge Vehicles option is used to combine two vehicles into one vehicle.  It can also be used when a vehicle has outstanding violations and a User has added the vehicle (with violations) to their account. This will associate the vehicle to the User and bri...

Duplicate vehicles in the OPS-COM system can cause quite a bit of confusion especially when there is more than 1 driver for the specific vehicle. This article will discuss how to avoid this issue. In OPS-COM, vehicles are identified uniquely by three key piec...

The DNTT (Do Not Ticket or Tow) feature allows administrators to apply a condition on a vehicle that prevents officers from ticketing or towing it during a specified time frame. This is helpful in various scenarios: Example 1: A photographer needs to par...

The Forms options allow users to communicate with the organization about special requests. Please note: The Forms module has been refactored, and has new functionality. New Forms are only operational on the OPS-COM app. Existing form data is not compatible wi...

To add a form on your user side hover over User Management followed by Forms and click Add Form. The Form Builder - Create screen will display, some options will be available after clicking Create Form.   Enter the Form Title.   Enable the checkbox if y...