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The User Profile Landing Page in OPS-COM serves as an administrator's central dashboard for a user's comprehensive information and current activity. This page offers a quick reference view, enabling efficient access and management of user details, associated v...

Subscriptions are used to allow you to tag a default method of payment for any permits that you roll over from month to month. You can use payroll deductions, EFT, or credit cards as payment methods for subscriptions.  Subscriptions only affect permits that ar...

OPS-COM supports Tax Exemption Codes for users, allowing the system to automatically waive applicable taxes during their purchases of items like permits, violations, and lockers. This feature ensures accurate billing for tax-exempt individuals or organizations...

Archiving or Disabling a User Account in OPS-COM allows administrators to deactivate user access while preserving their historical data. This process is crucial for managing user access permissions, maintaining data integrity for past transactions and activiti...

The Lockers tab on the User Landing Page allows administrators to rent lockers to users.  Users can also self-manage their locker purchases by logging into the User Portal. Quick Steps: Search for the user and open their Profile Landing Page. Click ...

The Vehicles tab on the Edit User Profile screen allows administrators to add, edit and remove vehicles associated to user. This is also where administrators would add/remove DNTT (Do Not Ticket or Tow) information to a vehicle.  Quick Steps: Click on the ...

The Parking tab allows administrators to sell parking permits (standard parking permits and temporary parking permits) to users.  Quick Steps: Click on the User Management tab and click User Search. Search for the user using either a name,...

The Payments tab allows administrators to process user payments for one or all payment types due (lockers, parking permits, temporary permits, access card, violations). This page also shows any financial adjustments that have been made to a user account. Quic...

The History tab allows administrators to view/edit all transactions and adjustments (locker reservations/rentals, permit reservations/payments, violations/payments, appeals/payments, DNTT records and email records) on a user's account.  Quick Steps: Click ...

We are in the process of converting this page and will update once fully converted. There are a number of links on this page that allow administrators to get additional information or make edits to existing information. The User Profile icon will open the ...

The Bulk User Type Change tool allows administrators to change User Types in bulk. This is useful for clients that have different parking options based on User Type.  Quick Steps: Hover over User Management and select Bulk Type Change. On the Bulk User Ty...

The Merge Users option is used to combine two profiles for the same person into one user profile.  User merge will delete the user record you are merging from, so be careful how you use this tool.  Why would you use this function? You may use this function i...

The Email Users functionality allows administrators to email users with notices or important information.  There are a variety of presets that allow you to chose your recipients. Quick Steps: Hover over User Management and Click Email Users. Choose a User...

The designation Primary Driver is put in place to identify the owner of the vehicle in most cases. A vehicle can be in the system under two or more user profiles but there should only be one primary driver per vehicle. Why is there a Primary Driver? The Prima...

The Search by Plate option allows Administrators to locate vehicles, and view the user, vehicle details, and violations associated with a license plate. Quick Steps: Hover over User Management then Vehicles. Click on Search by Plate. Enter search criteria...

The Merge Vehicles feature in OPS-COM allows administrators to combine two existing vehicle records into a single, unified record. This tool is invaluable for correcting duplicate entries, associating vehicles with their correct user profiles, and consolidatin...

The DNTT (Do Not Ticket or Tow) feature allows administrators to apply a condition on a vehicle that prevents officers from ticketing or towing it during a specified time frame. This is helpful in various scenarios: Example 1: A photographer needs to par...

The Forms options allow users to communicate with the organization about special requests. Please note: The Forms module has been refactored, and has new functionality. New Forms are only operational on the OPS-COM app. Existing form data is not compatible wi...

The Locker Search option allows administrators to search locker(s) to be able to view/edit details. Quick Steps: Hover over Locker Management and click Search. On the Locker Search page enter search criteria and click Retrieve. View search results below ...

The Locker Switch option allows administrators to change the locker that is associated with a particular user. Quick Steps: Hover over Locker Management and click Locker Switch. Select Old Locker Area and Old Locker Number, and confirm the correct user. ...