Search Results

The User Profile Landing Page is the first page you are presented with when accessing a user's profile. It is a quick reference dashboard of the user's profile information and current user history. Quick Steps:         Using Quick Search or User Management>U...

Subscriptions are used to allow you to tag a default method of payment for any permits that you roll over from month to month. You can use payroll deductions, EFT, or credit cards as payment methods for subscriptions.  Subscriptions only affect permits that ar...

Tax Exemption Codes are supported in the OPS-COM system.  If a user has a tax exemption code on their profile, taxes will not be charged when they purchase items such as permits, violations and lockers. Quick Steps: Search for and select the User Profile...

Archive Process Locate the User you wish to edit/update by searching for a user.  Click on the Username and the Profile Dashboard will display for that user.  On the top right-hand corner you will see the name of the user that changes will be applied to. ...

The Lockers tab on the User Landing Page allows administrators to rent lockers to users.  Users can also self-manage their locker purchases by logging into the User Portal. Quick Steps: Search for the user and open their Profile Landing Page. Click ...

The Vehicles tab on the Edit User Profile screen allows administrators to add, edit and remove vehicles associated to user. This is also where administrators would add/remove DNTT (Do Not Ticket or Tow) information to a vehicle.  Quick Steps: Click on the ...

The Parking tab allows administrators to sell parking permits (standard parking permits and temporary parking permits) to users.  Quick Steps: Click on the User Management tab and click User Search. Search for the user using either a name,...

The Payments tab allows administrators to process user payments for one or all payment types due (lockers, parking permits, temporary permits, access card, violations). This page also shows any financial adjustments that have been made to a user account. Quic...

There are a number of links on this page that administrators can select to get additional information, make edits, adjustments and/or refunds.  View Completed History This view has the transactions ordered by date with the most recent transaction at th...

There are a number of links on this page that allow administrators to get additional information or make edits to existing information. The User Profile icon will open the contact's user profile. The Edit/View Images button allows administrators to attach ...

Bulk User Type Change Menu Option Hover over User Management and click Bulk User Type Change. The Bulk User Type Change screen is displayed.  The central column with a number badge represents the number of that specific User Type in the system. Examp...

Merging Users A user account must be enabled and contain a user type to perform a merge. If the user is not showing on the merge report please go to that users profile and make sure they are enabled and have their user type selected.  To merge two or more us...

Locate the Bulk Email Presets Hover over User Management and click Email Users. Select the group you want to email or click More to access additional preset options.  The Email Message Menu displays. In this interface you can choose the conditions or filters...

Why is there a Primary Driver? The Primary Driver will receive communication from the system such as violation notices. There is a nightly script that runs which will designate primary driver to any vehicle that has been added to the system.  If there is no P...

Search by Plate Menu Option Hover over the 'User Management' icon and then Vehicles. Click 'Search by Plate'. The 'Search By Plate' screen displays.In this interface you can search for a specific plate or you can enter a vehicle description.Possible Search...

Merge Vehicles Menu Option Hover over the User Management icon and then Vehicles. Click Merge Vehicles. Merge Search Enter the partial or full vehicle plate information or the VIN number of the two vehicles that you want to merge and click the Search butt...

What are Duplicate Vehicles? Vehicles in OPS-COM are unique based on plate, plate type, and state/province. Often, duplicates can appear in the system due to the plate type or location being recorded incorrectly . Duplicates can create headaches since two sim...

What is a DNTT? The DNTT feature allows administrators to place a condition on a vehicle that will warn officers in the field not to ticket or tow a vehicle.This is useful in many situations.For example: A photographer on assignment is photographing different...

Managing Forms Hover over the User Management icon and click Forms. From here we have two options to List Forms that we have created which will show us the entries for each of these forms. As well as Add Form which allows you to setup new forms for your users...

To add a form on your user side hover over User Management followed by Forms and click Add Form. The Form Builder - Create screen will display, some options will be available after clicking Create Form.   Enter the Form Title.   Enable the checkbox if y...