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This article provides instructions for OPS-COM administrators on how to manage files uploaded by users. It covers the process of locating, viewing, and deleting user-submitted files from within the administrative portal. Using this Feature File management is...

The Forms module allows organizations to create and manage digital forms for special requests and communications with users. This article is for OPS-COM administrators who need to set up, configure, and manage these forms. Setup & Configuration The Forms mod...

This article describes the Lockers Awaiting Payment report, a tool used to manage and communicate with users who have pending locker payments. Its primary purpose is to provide administrators with a centralized view of unpaid locker reservations and offer tool...

This article describes the Non-Returning Users Report, a tool that helps identify students who rented lockers in a previous semester but did not rent one in the current semester. This report allows administrators to investigate whether these students are still...

This article describes the Locker Switch tool, which allows administrators to reassign a user to a different locker or swap locker assignments between two users. Its primary purpose is to provide a clear workflow for managing locker changes due to user request...

This article describes how to use the Locker Sales Window tool to create and manage the timeframes during which users can purchase lockers. This feature allows administrators to control the availability of locker sales for different rental periods, such as by ...

This article describes the process of setting up and managing your locker inventory using the Locker Allocation tool. This feature allows administrators to create a hierarchical structure of buildings and areas, add individual lockers in bulk, and manage their...

This article describes the Incident Distribution feature, which allows dispatchers to email incident details directly to pre-configured user groups. Its primary purpose is to streamline communication and enable faster response times by eliminating the need to ...

This article provides instructions for OPS-COM administrators on how to remove the association between a vehicle and a user profile. This process is necessary when a user no longer owns a vehicle, or to correct a vehicle that was mistakenly linked to the wrong...

The Vehicles tab on the Edit User Profile screen allows administrators to add, edit and remove vehicles associated to user. This is also where administrators would add/remove DNTT (Do Not Ticket or Tow) information to a vehicle.  Managing User Vehicles This ...

This article describes the Permit Search tool, a central hub for finding, managing, and reporting on all parking permits. Its primary purpose is to provide administrators with detailed search capabilities and a suite of actions for managing permit visibility, ...

This article describes the Permits Awaiting Payment report, a tool used to manage and communicate with users who have pending permit payments. Its primary purpose is to provide administrators with a centralized view of unpaid permit reservations and offer tool...

The Basic Waitlist Report provides OPS-COM administrators with a centralized view of all users currently on waiting lists, organized by parking lot. This report is a crucial tool for managing demand, enabling easy access to user profiles, facilitating communic...

This article describes the process for managing a lost or stolen permit. This involves switching the user to a new permit and then setting the state of the original permit to Lost or Stolen to remove it from circulation. Understanding the Lost or Stolen State...

This article describes the process for editing the cost of an unpaid standard permit for a specific user. This feature allows administrators with the proper permissions to make one-time price adjustments for a single transaction without affecting the permit's ...

This article describes the setup and use of the Real-Time Parking Map. This feature provides a publicly accessible, interactive map displaying real-time lot availability, allowing users to find parking and purchase temporary permits directly.  Setup & Configu...

This article describes the Pay Station Status lookup tool, used for searching and verifying temporary permits issued by pay stations. Its primary purpose is to allow administrators and enforcement personnel to look up a vehicle's pay station status based on va...

This article describes how to view, search, and manage user submissions for custom forms. This feature provides administrators with the tools to find specific form entries, review submitted data, edit information, and communicate with the submitter. Using thi...

This article provides a detailed overview of the various field types available when building a custom form. Its purpose is to help administrators understand the function and configuration options for each field, enabling them to create effective and user-frien...

This article describes how to use the Forms module to create, manage, and deploy custom forms for users. This feature allows administrators to collect specific information for processes like applications, appeals, or feedback.  Setup & Configuration The prim...