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Retrieving Uploaded Files

This article provides instructions for OPS-COM administrators on how to manage files uploaded by users. It covers the process of locating, viewing, and deleting user-submitted files from within the administrative portal.

Using this Feature

File management is a standard feature which requires the appropriate administrator permissions:

  • View User Uploads: Lets the administrator view the files that have been uploaded by a user.
  • Delete User Uploads: Lets the administrator delete the files uploaded by users.

Additionally, it is important to understand the roles for uploading and managing files:

  • Admin Side: Administrators can only view and delete files from the admin portal. They cannot upload files on behalf of a user from this interface.

  • User Side: Only users can upload files to their own profiles.

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All file management tasks for a specific user begin from their profile page in the admin portal.

Viewing Uploaded Files

  1. Navigate to the target user's profile.

  2. Scroll down to the Uploaded Files section on the user's dashboard.

  • This section displays a preview of the five most recently uploaded files.

  • To view a specific file, click on the hyperlinked file name.

  • To view all uploaded files for the user, click the Manage button. This will take you to the user's main Uploaded Files page.

Deleting an Uploaded File

  1. From the user's profile, click the View All button in the Uploaded Files section to access the full list of files.

  2. On the Uploaded Files page, locate the file you wish to remove.

  3. Click the Delete button associated with that file.

Best Practices & Considerations

  • Uploading Files for a User: Administrators cannot directly upload files to a user's profile. To upload a file on behalf of a user, you must use the Login as User feature and follow the user-side workflow. Instructions can be found in the Uploading Files from the User-side article.
  • Viewing/Deleting User Files: To view or delete user-uploaded files, ensure you have the appropriate permissions to perform these actions.

File Deletion is Permanent: Once a file is deleted, it cannot be recovered. Always verify you are deleting the correct file before confirming the action.

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