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Unlink a Vehicle from User Profile

This article provides instructions for OPS-COM administrators on how to remove the association between a vehicle and a user profile. This process is necessary when a user no longer owns a vehicle, or to correct a vehicle that was mistakenly linked to the wrong user account.

Rules to Remember

  • Vehicles cannot be removed by a user if they have an associated violation.
  • An exception can be enabled for violations marked as a warning if the correct setting is enabled.
  • There is no minimum amount of time a vehicle is required to be dormant before it can be removed.
  • Active vehicles cannot be removed by users; they must be marked as inactive first. 
  • These restrictions do not apply to admins removing vehicles from a user profile.

Important: The Allow users to delete vehicles setting must be enabled under System Configuration > System Settings > Vehicles in order for users to delete vehicles from their profile.

Using This Feature

  1. Hover over User Management and click User Search.

  2. Use the available search fields (e.g., name, username, email, or account number) to find the correct user profile.

  3. Click on the user's Username in the search results to open their Profile Page.

  4. Click the Vehicles tab. 

  5. In the vehicle list, locate the vehicle you wish to remove and click the red X icon located in that vehicle's row.

  6. A confirmation prompt will appear. Click OK to permanently remove the vehicle's association from the user's profile. To abort the action, click Cancel.

Best Practices & Considerations

  • Understanding Vehicle Removal: Removing a vehicle only disassociates it from the current user's profile; it does not delete the vehicle record from the system itself. If the vehicle is associated with only one user, its record will be archived. If it is associated with multiple users, it will simply be removed from the current profile while remaining active on the other associated user profiles.
  • Clear Outstanding Balances First: Before removing a vehicle that is only associated with a single user, it is critical to ensure all outstanding violations or fees tied to that vehicle have been resolved.
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