Adminstrators - Setup & Configuration
All articles related to setting up and configuring OPS-COM are stored here.
Admin Tools & Data Maintenance
Items on the tools menu control rarely accessed but important setup and configuration tools for O...
Resolve Duplicate Options
The Resolve Duplicates feature in OPS-COM allows administrators to identify and merge duplicates ...
History Search
The History Search feature in OPS-COM allows administrators to quickly locate and review historic...
Purge Old - Explained
The Purge Old Data feature in OPS-COM allows administrators to remove inactive historical records...
Purging Incidents
The ability to purge incidents from OPS-COM allows administrators to permanently remove outdated ...
Handheld Devices and Commons
The Handhelds Devices section in OPS-COM allows administrators to manage and configure handheld d...
Managing Recurring and Onetime System Tasks
OPS-COM utilizes both recurring and onetime system tasks to automate various back-end processes, ...
Using the Database Importer (Beta)
The Database Importer in OPS-COM provides administrators with a powerful tool to import existing ...
Importer Field Descriptions
This article provides a comprehensive guide to the fields used within the OPS-COM Database Import...
Create or Refresh a Preview Space
Preview Spaces in OPS-COM provide clients and support staff with a secure, isolated testing envir...
Data Maintenance Articles
Data maintenance is crucial for ensuring the accuracy, reliability, and optimal performance of an...
Admin Management Tools
Accessed from the System Configuration menu, this is where you create/edit roles and permission a...
Manage Roles and Permissions
Roles and Permissions in OPS-COM provide granular control over what administrative users can acce...
Manage Administrator Groups
Administrator Groups in OPS-COM allow you to organize administrative users into logical teams o...
Manage Admin User Accounts
Creating and managing administrator accounts in OPS-COM is essential for granting system access t...
IP Filtering for Admin Users
IP Filtering in OPS-COM provides administrators with a robust security layer by restricting user ...
System Configuration
Guide to System Settings
System Settings in OPS-COM provide administrators with comprehensive control over the core functi...
Configuring SAML SSO with OPS-COM
What is Single Sign-On (SSO) Single Sign-On (SSO) simplifies user access to OPS-COM by allowing ...
Troubleshooting - Email Server Communication Errors
Communication errors in OPS-COM, often manifested as "Communication Error" messages to users, typ...
Alarms System Settings
Setting up Alarms in OPS-COM There are 3 different alarms you can setup in OPS-COM. People ...
Defining User Profile Settings
User Profile Settings in OPS-COM enable administrators to customize the information collected fro...
Account Creation Preferences
OPS-COM allows administrators to configure user account creation preferences, choosing between im...
Configuring Multi-Factor Authentication on the User Portal
Multi-Factor Authentication (MFA) adds a crucial second layer of security to user accounts in OPS...
Password and Security Settings
The Security Settings in OPS-COM provide administrators with critical tools to enforce robust pas...
Uploading and Managing Files
The Manage Files section in your OPS-COM Admin site provides a centralized repository for all fil...
Dashboard Layouts and Custom Items
OPS-COM's System Dashboard provides administrators with a customizable interface for quick access...
Content & Design
Email Headers and Footers
Email Headers and Footers in OPS-COM allow administrators to define and manage reusable layout co...
Email Templates
Email Templates in OPS-COM allow administrators to customize the content and appearance of automa...
Translations
Where are Translations Supported Currently, translations are only supported on the user side, ho...
User Portal Branding and Setup
OPS-COM administrators can define global default branding for the User Portal. By configuring the...
Pages and Content Blocks
Accessing System Messaging To access and manage your System Messaging navigate to the gears icon...
Templates and Design
Overview The User Portal system allows your clients to register, add vehicles, purchase permits ...
Form 11 Shortcodes
Information When issuing a Form 11, there are a number of shortcodes that can be placed in the t...
User Information Shortcodes
Shortcodes Shortcodes used to display user information. Keep in mind that the shortcode descrip...
User Configuration
User Types
User Types in OPS-COM categorize your system users (e.g., Student, Staff, Public) and control var...
Limiting Active Vehicles
OPS-COM allows administrators to control the number of active vehicles a user can have associated...
Manage User Departments
User Departments allow administrators to categorize users based on their departmental affiliation...
Locker User Types
Locker User Types allow administrators to categorize users specifically for the purpose of locker...
Login Sources (SSO)
Login Sources define the various methods by which users can sign into the system. This feature pr...
Vehicle Configuration
Vehicle Plate Types
Vehicle Plate Types allow administrators to categorize vehicles based on their official plate des...
Vehicle Colours / Colors
Vehicle Colours / Colors in OPS-COM allows administrators to define and manage the picklist of av...
Vehicle Makes
Vehicle Makes in OPS-COM allows administrators to define and manage the picklist of vehicle manuf...
Vehicle Types
Vehicle Types in OPS-COM allows administrators to define and manage categories for different kind...
Parking Configuration
Lot Groups Management
Lot Groups in OPS-COM allow administrators to logically group similar parking lots together, trea...
Managing Lot Zones
Lot Zones in OPS-COM allow administrators to define specific geographical or logical areas within...
Common Lots
Common Lot Types in OPS-COM allow administrators to categorize parking lots based on shared chara...
Permit States
Permit States in OPS-COM allow administrators to define and manage the various statuses a parking...
Location Configuration
Violations Configuration
Ticket Categories
Ticket Categories in OPS-COM allow administrators to define and manage different types of violati...
Ticket Offence Items
Ticket Offence Items define the specific violations (e.g., "Parked with No Proof of Payment," "Ex...
Sort Violations for Quick Access
OPS-COM allows administrators to customize the display order of Ticket Offence Items (violations)...
Handhelds Devices Settings (Handheld Commons)
The Handhelds Devices section in OPS-COM allows administrators to manage and configure handheld d...
Incidents Configuration
Managing Incident Categories and Sub-Categories
Incident Categories and Sub-Categories in OPS-COM are used to define and classify incidents repor...
Managing Incident Flags
Incident Flags in OPS-COM allow administrators to create custom tags or labels that can be attach...
Managing Ethnic Types
Ethnic Types in OPS-COM allows administrators to define and manage a picklist of ethnic classific...
Managing Incident Relations
Incident Relations in OPS-COM allows administrators to define specific types of connections or re...
Extended User Profile Options
Extended User Profile Options in OPS-COM allow administrators to define and manage additional, hi...
Missing Property Types
Missing Property Types allows administrators to define and categorize different kinds of missing ...
Alerts Configuration
Payments Configuration
Manage Deposit Types
Deposit Types allow administrators to define and manage various categories of deposits (e.g., for...
Managing Payment Types
Managing Payment Types allows administrators to control which payment methods are available throu...
Managing Convenience Fees
Convenience Fees in OPS-COM allow administrators to add an additional flat-rate charge directly t...
Taxes
The Taxes configuration page in OPS-COM allows administrators to define and manage the tax percen...
The Invoice Template
Editing the template To access the template, go to the System Config menu and click on Email Tem...
Setup payments with Flex Dollars
This article describes the Flex Dollar and Payroll Deduction feature, a specialized payment metho...
Dispatch Configuration
Distribution Configuration
Users - Distribution Admin Options
Under Admin Options, hover over Distribution, then click Users. ...
Alerts - Distribution
Click Admin Options, Distribution then Alerts. 2. The Distribution Alert Administratio...
Departments
Under Admin Options, hover over Distribution, then click Departments. 2. You will be redi...
Search for a User
To get to this page, click on Admin Options, hover over Distribution, then click Se...
Actions - Distribution
Click Admin Options, Distribution then Actions. 2. The Distribution Action Administration ...
Status - Distribution
Click Admin Options, Distribution and "Status". 2. The Distribution Status Administration ...
Warnings - Distribution
Click Admin Options, Distribution and "Warnings". 2. The Distribution Warning Administrati...
Changing the Organization Name Displayed to Parkers
This article describes how to change your organization's display name. This global setting update...