Admin Portal

The OPS-COM System Dashboard provides administrators with immediate access to key system statisti...

The Admin Dashboard is the initial landing page presented to administrators upon logging into OPS...

Accessing the Athletics Module The athletics module is a stand-alone module that has its own spe...

The Quick Search tool allows you to quickly find information in OPS-COM by searching specific fie...

When using OPS-COM to complete a User Profile, the browser's auto-complete feature can cause prob...

Resetting a Forgotten Admin Password From the Admin Login page click on Forgot your Username o...

Report Title When do we use this? Parking Reports  Detailed Permit Sales Sh...

User Registration allows OPS-COM administrators to manually create new user accounts, granting ac...

User Search provides administrators with a powerful tool to quickly locate and access specific us...

The User Profile Landing Page in OPS-COM serves as an administrator's central dashboard for a use...

Archiving or Disabling a User Account in OPS-COM allows administrators to deactivate user access ...

OPS-COM supports Tax Exemption Codes for users, allowing the system to automatically waive applic...

Where to Manage Uploaded Files Admins can view files uploaded by specific users by going into th...

The Lockers tab on the User Landing Page allows administrators to rent lockers to users.  Users c...

The Vehicles tab on the Edit User Profile screen allows administrators to add, edit and remove ve...

The designation Primary Driver is put in place to identify the owner of the vehicle in most cases...

Users come and go in the system, and so do their associations to vehicles.  This page deals with ...

The Parking tab allows administrators to sell parking permits (standard parking permits and tempo...

The Payments tab allows administrators to process user payments for one or all payment types due ...

The History tab allows administrators to view/edit all transactions and adjustments (locker reser...

Overview All internal communications, including mass and automatic messages sent by the system, ...

We are in the process of converting this page and will update once fully converted. There are a ...

Accessing the User Company Editor  Under User Management, click User Companies. The Company...

The Bulk User Type Change tool allows administrators to change User Types in bulk. This is useful...

The Merge Users option is used to combine two profiles for the same person into one user profile....

The Email Users functionality allows administrators to email users with notices or important info...

The Forms options allow users to communicate with the organization about special requests. Pleas...

Accessing User Form Entries Access the forms module under the menu tree: User Management ...

Introduction A variety of field types are available when building form questions. The functio...

Introduction The forms module has been refactored, and has new functionality. Existing form dat...

The Search by Plate option allows Administrators to locate vehicles, and view the user, vehicle d...

The Merge Vehicles feature in OPS-COM allows administrators to combine two existing vehicle recor...

The DNTT (Do Not Ticket or Tow) feature allows administrators to apply a condition on a vehicle t...

Accessing the Report To view the report go into the User Managent menu and hover over Vehicles a...

Introduction A flag has been added to vehicles that can be used to mark them as electrical. Thi...

The Locker Search option allows administrators to search locker(s) to be able to view/edit detail...

The Locker Switch option allows administrators to change the locker that is associated with a par...

This article shows admins how to manage and communicate with users who have pending payments for ...

The Midnight List is a list of lockers due to be cleared out of the system at midnight.  Follow t...

At the end of a semester, students are required to re-rent a locker. This report helps find stude...

  Quick Steps: Hover over Locker Management and click Sales Window. Click Add Sale Window to...

This guide walks you through the process of allocating lockers, adding buildings, areas, and lock...

Basic test for checking if the locker availability is set correctly when using Locker UserTypes.

In Parking Management, hover over the Permit Management icon and click 'Permit Search': Enter ...

Performing Permit Switches Between Permits Select the lot that the user's permit is currently ...

Awaiting Payment Report To begin hover over the 'Permit Management' icon and click 'Awaiting Pay...

The Basic Waitlist Report provides OPS-COM administrators with a centralized view of all users cu...

The OPS-COM Managed Waitlist system automates the process of assigning available permits to waitl...

This process will explain how to set the state of a permit to lost. It will also illustrate the p...

Introduction Sometimes it may be necessary to change the price of a standard permit before it ha...

With the use of third-party apps, many tablets can be set up to act as kiosks. This means that an...

The User Experience The user will scan the QR code with their phone and be taken to the Pur...

System Settings To begin using Real-Time Map for a specific lot, you must set up the functionali...

Quick Steps to Configure Zero Dollar or Paid QR Codes System Configuration ->Users ->Types -...

Enable Parking Logix Integration Before you can use the Parking Logix integration on your system...

Searching Pay Station Status To get to this report hover over Parking Management → Temporary Per...

Creating the Template  To use sticker printers you first need to create a new template to be use...

Setup Printable Permit Template  Before you can allow your users to print from home you must set...

User Level Capabilities within the Validator Tool Here is a description of what each user level ...

Overview Within the system, there is the option to create a custom lots page, which will display...

To access the report, the admin responsible for parker validation would need "View Validator Re...

In this example, we will add a validation for a vehicle with the plate number BIRCH in the GARAGE...

Accessing the Validator Pages to Edit the Look and Feel From the System Config Menu click on Sys...

You must create a new role to apply the permissions correctly. For more information refer to this...

To begin, you must set the ability to apply the permit to multiple vehicles in Lot Administrati...

Viewing the LPR Audit Log To access the LPR Audit Log, go to the Parking Management menu and hov...

Hover over 'Parking Management' then 'License Plate Recognition.' Click 'View LPR Events'. ...

What is the optical range for the reader? The sweet spot for plate reads is 1.5 to 2.5 meters be...

1. In Parking Management, hover over the Permit Management icon and select Text2ParkMe - Active P...

In Parking Management, hover over Permit Management, Temporary Permits, and click 'Text2ParkMe' t...

Setup Deposit Options Setup and manage your Deposit options.  Apply Deposit Types Now that you...

1. In Parking Management, hover over the 'Permit Management' icon and click 'Access Cards' then '...

Printing Hangtags In Parking Management,  hover over the Permit Management icon and click Hang T...

1. In Parking Management, hover over the Permits icon and click 'Temp Permit Printing'. 2. In ...

If you know the permit number perform a permit search. If you do not know the permit number, go...

If enabled, there is a System task that will clear all permits that are sitting in user's carts w...

Welcome to the OPS-COM Waitlist Feature!This feature allows administrators to manage users waitin...

Using Credit Cards on File to Purchase Recurring Permits There are two prerequisites to this fun...

Purchase a permit as an Administrator for any user.  Locate the permit on the Profile page and cl...

Hover over the System Config menu and click System Settings. The 'Manage System Settings' ...

When to Rollover Permits Patrons who pay by payroll deduction or through credit card purchases c...

This allows you to add individual permits to lots instead of adding an entire range as in the pre...

This article outlines the six critical factors that determine a lot's visibility and availability...

Permit Sales Windows in OPS-COM define the specific timeframes during which parking permits can b...

This article outlines the process for OPS-COM administrators to add permits to specific parking l...

Text2ParkMe (T2P) allows users to pay for temporary parking via SMS (text) messaging. Text2ParkMe...

Adding Permits to a Lot Single Allocate Archiving and Restoring Permits

Lot Groups allows you to group similar lots together to be seen as a single entity in OPS-COM. A ...

OperationsCommander has a feature that will allow you to setup for Event Parking in a unique way....

The Pricing and Lot Admin page is a central management tool for OPS-COM administrators to create ...

OPS-COM provides enhanced control over parking lot visibility and accessibility, allowing adminis...

Proration is a permission that can be given to an admin user. It allows them to sell a permit to ...

Lot Allocation allows you to remove and restore permits in any given lot. Permits are removed thr...

Introduction Flex permits allow clients to specify variable prices for a lot, with the possibili...

Introduction The ability to lock lots with a password has been added. Setting a password on a lo...

Violations/Infractions can be created from a report that looks at chalk records. Before this can ...

How to Spoil/Void a Violation To spoil a violation, start by searching for the violation throu...

How to cancel a violation Hover over Violations, select Search Enter the violation being ca...

Hover over 'System Config' and click 'System Settings'  Click 'Violations' to open the Vio...

Introduction The search repeat offenders page allows site admins to find vehicles and users on t...

 Click System Configuration, System Settings to ensure the settings that pertain to Collections...

Create Form 11 Template If it already exists, the Form 11 template will be found under the Conte...

Running the Report To begin go to the Violations menu and hover over Reports.Select MTO Report f...

To set the flag, open the violation search page. Enter the violation that is being flagged...

Introduction Municipal clients located within Ontario have specific processes for violation offe...

The Appeals Report in OPS-COM provides administrators with a centralized view to review, manage, ...

Searching for the Violation Follow the steps to search for a violation - Search for a Violation ...

Click Violations then Search. 2.The Violation Search screen displays. Enter the violation ...

To search for violations hover over the Violations icon and click Search. The Violation Search...

Setting up Violation Entries  Before you can issue violations you must enable Link violations to...

Manual Violation Entry in OPS-COM allows administrators to record violations directly into the sy...

The Ticket PIN The additional dash and 2 digits at the end of the violations are known as a "Tic...

Below is, a sample of a warning ticket, a sample of an actual violation ticket and a sample of th...

Introduction This page allows the admin to manage, create, and edit the content and appearance f...

Introduction The letter report page shows a list of users within the system who are eligible to ...

Introduction There is now the option to have a warning letter sent to those who have received a ...

The Appeal Evidence Uploads feature enhances the user experience and streamlines the violation ap...

Enable / Disable paying a Violation / Permit using Payroll Deduction.   First go to System Conf...

Introduction Guest Payments allow users to quickly lookup and appeal and/or pay their ticket wit...

The Payment Reconciliation page can be found under Payments -> Payment Reconciliation: On this...

Accepting a Student Account Payment To Begin lets select a permit to purchase. In this case the ...

Paying for a locker. To begin click on the Lockers menu item in the user's profile on the admin ...

The Permit We begin by going to a user's dashboard on the admin portal and proceeding to the P...

The Daily Payments - Itemized page can be found under Payments -> Daily Payments - Itemized. O...

Purchasing a Permit To begin let's have a look at purchasing a permit for the admin portal. Sele...

Searching for a Violation There are two methods to searching a violation. You can place the viol...

Configuration There are several items that must be configured in order for the right information...

Accessing the Report From the Payments menu click on Search. The page will refresh with the P...

Generating the Report To begin look for the Banner Report menu item under the Payments Menu T...

Configuring a Lot For Flex Payments To begin create a Flex Payment Lot and added 10 permits to i...

Purchasing a permit using Payroll Deduction In this scenario Patricia Birch will purchase a perm...

Paying a Violation with Visa Log in with your admin credentials on the admin side.  Navigate ...

To access the report go to the Payments drop down menu and select Search Failed Payments. ...

Marking Items Paid Menu Option Hover over Payments and click Mark Items Paid Select Items...

Releasing a Permit. If you know the permit number perform a permit search. If you do not know ...

Setup by Tomahawk If you will be using EFT as a payment method, you must provide Tomahawk with t...

To begin, go to the Violations Menu and select Search. Enter either the Ticket Number or the L...

Purchasing a Permit To begin go to pbirch's user profile and click on the Parking menu item. ...

Setting up the Payment Page Details you will have to provide to OPS-COM support Setti...

Credentials Required: Your TouchNet Account Manager can provide you with the following informati...

Add a new Payment Type: You can create a new payment type by selecting System Configuration → Pa...

Step #1: Create a PayPal Account Configure OPS-COM with your PayPal email address, selected curr...

Credentials Required: Sign up for your new OpenEdge Account Here:  OPS-COM / OpenEdge. On the s...

Information the client will supply:  store_id:    store#api_token: xxxxxxxcheckout_id:  xxxxxxxx...

Setting up Moneris Gateway [Step 1] - Login to your Moneris account: Development/Testing Logi...

Setting up Chase Exact Payments In order to configure the client OPS-COM site to use Chase Exact...

To properly configure your Bambora/Wordline payment type in OPS-COM you will require two separate...

OperationsCommander (OPS-COM) supports Bambora as a compatible hosted payment provider. Please...

Development: https://sandbox.authorize.net/ This space is primarily for development against th...

OpenEdge Hosted Payments Bambora/Worldline Hosted Payments Bambora/Worldline Checkout  Moner...

Setting Up  Send an email to the offenders primary driver that they have a new violation. Gene...

The Automatic Violation Notice Script sends New and Past Due violation notice emails to ParkAdmin...

Accessing the Collections Module There are several steps leading up to a collection since ofte...

What does a Refund do in OPS-COM? Think of a refund as hitting the "undo" button for a completed...

Cancelling On the Transaction Details screen you can see the different options available. You ca...

Making an Adjustment as an Admin 1. Note that the top right-hand corner will always identify the...

Adjusting the fine amount by editing the ticket: To adjust the fine amount on the ticket go to...

Cancel Transaction To cancel a transaction before a payment is processed When would you can...

Using a Gateway This is being phased out as the method for handling payments. Using Hosted Pa...

The flow is a 3 step process, which includes:  User/Admin link item to user User makes paymen...

Re-Sending an Invoice In some cases, it may be necessary to re-send an invoice. For example, i...

Cancelling an Invoice If a company would like users removed or changes made after the invoice ...

Searching for an Invoice First, navigate to the invoice search page. The page can be found un...

Invoice Preparation Before invoices can be prepared, there must first be an invoice number set. ...

To begin, start a regular rollover process, by going into the Permits menu and selecting Active...

Create the Acme company An Admin for ABC Parking must create a company entry for ACME in OPS-COM...

Generic Alarms in OPS-COM provide a flexible notification system for various non-specific alerts,...

People Alarms in OPS-COM provide a critical safety and monitoring feature by allowing administrat...

OPS-COM's alarm system provides critical real-time notifications for specific events, such as a f...

Alarms and DNTT states are similar in regards to be able to put a flag so to speak on a vehicle.D...

When do we use this? Dispatch Logs allows administrators/dispatchers to record and track all inq...

You can get to the view incident screen from multiple areas. Searches, reports, links from othe...

Here is a sample of what the Incident report looks like. Basic information describing what occurr...

Accessing the Checklist To access the checklist go into any incident and click on the Checklist ...

Accessing your Tasks To access your tasks, click on Incidents, then click My Tasks  To view t...

To view the cameras, go to Incidents icon, and click on View Camera     2. Next, you will...

Click the 'Incidents Menu' select 'Search Incidents'. In the Occurrence# field enter the I...

Reviewing Dispatch Logs Hover over the Incidents icon, Dispatch, and select Dispatch Logs. ...

1. Hover over the Incidents icon and select View Open Incidents. 2. This will take administrat...

1. Hover over the Incidents icon, click Reports and select Sub-Location Report. 2. This will b...

1. Hover over the Incidents icon, click Reports and select Report by Category                 ...

Hover over the Incidents icon, click Reports then select Summary Report. This will take you ...

1. Hover over the Incidents icon and select Recent Incidents. 2. This will bring up a table ...

Recent Incidents Summary Report (Last 30 Days) Incidents Summary Report Incidents Summary...

From the Incident Information page, select the 'Edit Incident' button Enter or change any ...

1. Hover over the Incidents icon and select Incident Entry. 2. This will take you to the Opene...

1. Hover over the Incidents icon and select Search Incidents. 2. This will take you to the Sea...

Here is the list of items that would have to be set up in the system prior to using the incident ...

Incidents can be reported in several ways: Campus Security may observe violations as they occu...