Extended User Profile Options

The Extended User Profile Options feature allows administrators to define and manage highly granular descriptive categories and values for user profiles, which are primarily used during incident reporting. Its primary purpose is to enable enforcement officers to accurately record unique physical features or personal identifiers of individuals involved in an incident, significantly enhancing the detail and accuracy of investigations. This article is intended for OPS-COM administrators responsible for managing incident configurations and reporting standards.

Setup and Configuration

This feature is a core administrative tool used to establish the descriptive drop-down options available when documenting individuals involved in an active incident.

Admin Side: Administrators must have the appropriate system role permissions enabled to access the incident configuration menus and manage the list of extended profile values.

User Side: This feature is strictly a backend administrative and enforcement configuration. End-users do not interact directly with extended profile options on the parking portal, though patrol officers will select these descriptive values when completing specific incident reports in the field.

Using this Feature

Administrators can use the following instructions to navigate the management interface to seamlessly add or edit extended user value types.

Accessing the Management Interface

1. Hover over System Configuration, click Incidents, then Ext. User Profile Options.

The management page displays a list of currently defined extended values. A Value Type acts as a broad category (e.g., Hair Type), while the Value Description details the specific characteristic (e.g., Balding, Red, or Long).

Adding Extended User Value Types

1. Scroll to the bottom of the management page.

2. Select an existing category from the Value Type drop-down menu (e.g., Clothing Color or Tattoo Location).

3. Enter the specific characteristic into the Value Description text box.

4. Click the Insert New button to add the new extended user value to the system.

Editing Extended User Value Types

1. Locate the specific extended value you wish to modify in the list.

2. Click the Edit button next to the entry.

3. Select the appropriate text box and make the desired changes to the category or name.

4. Click the Save Changes button to apply your updates.

Best Practices and Considerations

• Leverage granular detail for incidents: Utilize extended values to capture specific, unique identifiers for individuals involved in incidents. Accurate documentation of physical features can be highly critical for subsequent identification and internal investigations.

• Establish standardized terminology: Establish clear, consistent terminology for both Value Types and Value Descriptions. Preventing overlapping descriptions ensures strict uniformity in data collection across all officers and administrators.

• Provide adequate training for officers: Train field officers on the importance of these fields. Ensure they know exactly how to accurately select and describe extended values when creating live incident reports on their handheld devices.

• Avoid system redundancy: Review existing categories and values before adding new ones to prevent database duplication.

• Adhere to privacy considerations: Be mindful of privacy regulations and your organization's policies regarding the collection of detailed personal identifiers. Ensure that the collection of such sensitive demographic data is fully justified, compliant with local laws, and used responsibly.