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Guide to System Settings

  1. To access the system settings, go to System Config and click on System Settings.  In most cases these settings affect the admin side of the application.

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System Settings Grid

General System Component

Setting Name

 Definition Notes

Default Notification Email

 The address you wish all notifications from OPS-COM be sent to

Organization Name: Website

 Set the name of the Organization

Organization Name: Handheld

 Set the name of the Organization that appears on the handheld

Country

 Set the country where the system is located
Company Address Set your primary street address here

Time zone

 Set the time zone based on your closest major city

System Timeout

 Set how long the system can be idle before timeout (can be up to 6 hours)
From Email This address will be the return address that appears in emails sent from OPS-COM

Time offset (mins)

 This represents your time offset from Greenwich mean time

Using daylight savings

 Used to toggle whether or not you are subject to daylight savings time
System Timeout Set length of time before the admin user is automatically logged out of OPS-COM

Run the Task Scheduler

 Used to toggle whether or not your system uses the Task Scheduler

Template Editor

 Choose between RAW HTML Editor and a WYSIWYG Visual Editor

Select how to show dates

 Used to set the date format



Alarms Component
Setting Name Definition Notes
Use Alarms System Controls if the Client can use Alarms module Admins can see, only OPS-COM Team can change.
Alarm Duration

Generic Alarm Append Threshold

Picklist that allows you to determine the type of alarm you want to issue, and what Action you want taken. In addition you choose the Dispatch Sub Category that should be associated with this Alarm.

For example, People Alarms should generate a System Alert with a Sub-Category of Personal Safety Reports.
People Alarm Append Threshold Same as above
Vehicle Alarm Append Threshold

Stolen Device Append Threshold

Email Address Email Address that an alert is sent to
Generic Alarm Same as above
People Alarm

Plate Alarm

Collections Component
Setting Name Definition Notes
Days before CRC is eligible Set the length of time before a ticket is sent to court
MTO Lookups on all records Perform an MTO Lookup on all records even if a user profile exists
Include All Unpaid Violations When Toggled on: Includes all unpaid Violations when sending violation notices
When Toggled off: Only the violation in question will be included in the letter
Prevent Violation Payment Prevents violations from being paid through OPS-COM if they have been sent to collections
Prevent Purchases Prevents Users from making any permit purchases if this is enabled and a violation has been sent to collections
Send Letter To All When Toggled on: Send collections letter to all users even if they have been emailed a copy
Deposits Component
Setting Name Definition Notes
Use Deposits Toggle the use of deposits on or off
Enable Deposits For Permits

Forms Component
Setting Name Definition Notes
Default email for sending form entries These settings are used to control the Forms Module

Global Component
Setting Name Definition Notes
Email Image Header Select an image to appear in the header of all emails
Default Site Logo Select a logo that appears on the mobile app, Text2ParkMe and the QR code interface
Default Site Header Select a background image that appears in the header of the mobile app, Text2ParkMe and the QR code interface
Disable nightly email notifications Disable auto-emails during system maintenance
Symbol before the dollar value Which currency symbol to use before a dollar value Accommodates the English format of the dollar value $100.00
Symbol after currency value Which currency symbol to use after a dollar value Accommodates the French format of the dollar value 100,00$

Handheld Device
Setting Name Definition Notes
Network Communication Model Select Standard or Volley



Setting Name Definition Notes
Usage Limit

Enable Megdgate nightly script.

Lightweight Directory Access Protocol Component
Setting Name Definition Notes
Log Failed Attempts

Use SSL

Servers

BaseDN

Account Suffix

LDAP username

LDAP password

Student Group Name

Staff Group Name

Licensing Component
Setting Name Definition Notes
Permits per year Indicate the number of permits eligible to be used yearly (Usage Limit)
Violations per year Indicate the number of violations eligible to be written yearly (Usage Limit)
Temp Permits per year Indicate the number of temp permits eligible to be used yearly (Usage Limit)
Number of Handhelds Indicate the number of OPS-COM for Android Licenses to be used (Usage Limit)
Mobile PL8RDR Cameras Indicate the number of Mobile Cameras in use by client
Static LPR Cameras Indicate the number of Static Cameras in use by client
Lockers per year Indicate the number of lockers eligible to be used yearly (Usage Limit)
Validation Records per year Indicate the number of validation records eligible to be used yearly (Usage Limit)
Dispatch Logs per year Indicate the number of dispatch logs eligible to be used yearly (Usage Limit)
Incidents per year Indicate the number of incidents records eligible to be used yearly (Usage Limit)

Lockers Component
Setting Name Definition Notes
Enable Lockers Module Toggles the use of the Lockers Module Admins can see, only OPS-COM Team can change.
Tax % Percentage of tax to charge for lockers
Map of Lockers Used to enter a path to a diagram or map image
Receipt Reply To Address Reply to address on receipts if only a locker was purchased

License Plate Recognition Component
Setting Name Definition Notes
Possible plate prefixes Indicates the prefix of what typical plate reads in your region start with. (ie: 123 for Numbers, ABC for Alpha Characters)
Using Mobile LPR This checkbox will toggle on or off the use of the LPR functionality on handheld devices

Parking Component
Setting Name Definition Notes
Validation deletion cutoff minutes Indicate how long a validation record is editable by an admin before it is locked into the system

Payments Component
Setting Name Definition Notes
Gateway Online Toggle to set the status of your payment gateway (Online or Offline)
Invoice Number An incremental number for invoices. This can be set the first time you want to issue them
EFT Settings  This is used if you are set up to accept EFT payments through OPS-COM. You must be set up by OPS-COM Team first, before you can change anything Admins can see, only OPS-COM Team can change.

Permits Component
Setting Name Definition Notes
Receipt Reply To Address Reply to address for receipts that contain permits
Multiple Plate Validator Allow multiple plates in parking validator
Require Payment for Rollovers If enabled, only permits that are paid for and processed can be rolled over
Show remaining permits

If enabled, the number of remaining permits in a lot will be shown to site users. e.g. "32 Remaining"

If disabled, the number of remaining permits will be replaced with "On Sale" (which hides how many permits are left from users)

Screenshot:

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Enable User Permit Printing



Show Total Spots Taken



Show Waiting List Rank



Show Only Visible Lots



Waitlist Email Managers

Enter the email address of the admin who will be managing the waitlists


Waitlist Reservation Duration

Enter a timeframe for how long a waitlist reservation will be held before being released


Receipt Reply To Address



Allow Credit Card Processing Allows credit card payments for rollovers Admins can see, only OPS-COM Team can change.
Personal Information on Permit Print  Include personal information on hang tag printing
Require Mailing Address Require a mailing address to be completed fully to purchase permits
Show Permit Lots on Landing Page Show parking permit lots on the landing page
Show Only Visible Lots  Only show lots with an active visibility flag to the end user
Show Waiting List Rank Allow users to see their rank on the waiting list
Show Total Spots Taken When being added to a waiting list, show the number of spots that exist within the lot
Enable User Permit Printing Allow users to print their own permits, this requires you to have a permit PDF message under System Messaging to work
Map of Permit Areas This is the image of your parking map

Security Component
Setting Name Definition Notes
Hash and Salt Enable the hashing of passwords. Once set, it should not be turned off Admins can see, only OPS-COM Team can change.
Require Password Update Require password resets after an admin changes the password Admins can see, only OPS-COM Team can change.
Toggle Password Expiry Enable the use of password expiry Admins can see, only OPS-COM Team can change.
Password Expiry in days Number of days before administrator must change their password
Enable Password History Prevent passwords from being reused up to X days Admins can see, only OPS-COM Team can change.
How long to remember old passwords The number of days the system will remember old passwords to prevent re-use
Minimum password length The minimum password length for administrator passwords
Enable password strength requirements Used to set standards in password creation based on password security strength Admins can see, only OPS-COM Team can change.
Numerical Characters The minimum number of numbers required
Lower Case Characters The minimum number of lower cases needed
Upper Case Characters The minimum number of upper cases needed
Non-Alpha Numeric The minimum of a Non-Alpha required
Enable Admin Lockouts Enable admin lockouts after X invalid attempts within Y minutes Admins can see, only OPS-COM Team can change.
Lockout after X Attempts Sets the number of retries with a wrong password before the system will lock you out
Login attempt timeframe Sets the timeframe for wrong entries. For example, if you fail 3 times within 5 minutes the system will lock out this admin
Lock the admin out for X minutes Sets the length of time in minutes that the admin will be locked out. Set at 120 minutes would mean the admin would be locked out for 2 hours before another attempt at logging in would be allowed

Third Party Component

Setting Name

Definition

Notes
Twilio Account Number
Admins can see, only OPS-COM Team can change.
Twilio Auth Token
Admins can see, only OPS-COM Team can change.
T2 API Last Successful Fetch
Admins can see, only OPS-COM Team can change.

User Profile Component
Setting Name Definition Notes
Enable Public Registration If disabled, the Admins control the new account registration. Existing users can log in, but no one can create a profile
Profile Field Visibility This controls the fields for the User Profile page
Max Student Number Digits The maximum number of digits allowed in a student number. This can be useful if your organization requires student numbers that follow a specific  min and max count.
Min Student Number Digits The minimum number of digits allowed in a student numbers. This can be useful if your organization requires student numbers that follow a specific  min and max count.
Max Employee Number Digits The maximum number of digits in an employee number. This can be useful if your organization requires employee numbers that follow a specific maximum digit count.

Vehicles Component

Enable VIN

 Toggles the use of VIN on and off Only seen and edited by OPS-COM Team
Require Vehicle Year If enabled will require the vehicle year when users are adding a new vehicle.

Violations Component
Setting Name Definition Notes
Enable Violations Module

Toggles the Violations Module on or off, this effects the web application and handhelds

If this is toggled off, clients can chalk vehicles but cannot issue violations
Hide Zero Dollar Fines When enabled, this prevents $0.00 violations, that are not warnings, from being displayed on the user side. These violations will still show up on the Admin side and will show on the Report by Officer and the Violation Summary by Officer report
Days until due Indicates the number of days from the issue date that a user has to pay a ticket before it becomes overdue
Include Random Pin on Handheld Tickets Select this item if you wish your users to have the ability to pay violations OPS-COM Quick Pay/Guest Payments. The PIN number is required in order to pay OPS-COM Quick Pay/Guest Payments Admins can see, only OPS-COM Team can change.
Handheld Footer This is the message that will be applied to the end of each ticket that gets printed from the handheld This footer is for violations only. Admins have the ability to change these settings on their own. 
Clear Violation Payments

Appeal days Indicates the number of days a user has to launch an appeal
Enable OPS-COM Quick Pay/Guest Payments Payments for Violations


Link Violations to users When enabled allows violations to be the user instead of a vehicle

Admins can see, only OPS-COM Team can change.
Appeal Notification Email The admin email(s) the system will send notifications to for new appeal requests. Leave blank if you don't want to receive these emails.


Automated Notification Email The system will send notifications to this email for automated violation reports like "send overdue violations".


The prefix to go in front of the ticket number These characters will appear before the ticket number on the printed ticket Admins can see, only OPS-COM Team can change.
The next number for printing tickets from the web Sets the next sequential number to be on tickets printed from the web tool Admins can see, only OPS-COM Team can change.
Show Driver's License on Tickets When selected, shows License number and Province of issuance on ticket
Show Ticket # as barcode on ticket When selected, will print a bar code representing the ticket number on the ticket
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